Dey Appliance Parts

My furnace was making a noise that made it clear that something was not working right and getting worse. After some internet searching and youtube watching I concluded it was the blower motor. After back and forth with some plumbers and considering the warranty only covers parts, I decided to do the work myself. I called every HVAC supply place I could find, and they all only sell to licensed HVAC installers and none had a recommendation about a shop that sells retail. I finally ended up at Gopher Plumbing Supply but they do not sell blower motors. But they sent me to Dey. Dey had the motor that I needed and my furnace was back in action after about an hour.

I was told I needed an igniter for my dryer and went there to purchase one. Daren W. assisted with the purchase and opened the box to make sure it wasn’t defective. I paid my 50 bucks and left. Unfortunately that evening we discovered we needed a thermal fuse instead and I went back to Dey the following morning and again was assisted by Daren. To their credit, it does say on the receipt there are no returns allowed for gas and electrical parts, and I understand that is their policy. In this circumstance Daren was the only person who opened up the box, we never touched the item or opened any other packaging so I thought it wouldn’t hurt to ask if a refund or at least partial would be possible. Daren, who was so helpful the day before, turned into a total dick, threw his hands in the air, raised his voice and proclaimed under no circumstances does he accept electrical or gas parts back. He then said he’d do me a «favor» by selling me the part I actually did need at wholesale cost of $ 12.50. I had been online the night before and know this same part costs $ 3 to $ 6 bucks on average. At this point I just want to get out of there, he sells me the part, throws it in the box the igniter came in and shoves the whole thing back to me. Now, I want to be clear, their policy is their policy… that’s not what I’m disputing. The reason they’re getting one star is from a customer service standpoint, it’s was all from his attitude during the transaction. From his standpoint, I’m sure he gets this kind of thing every day, and sure, I’d bet he gets tired of it, however you chose this career for yourself. If you don’t possess the attitude to deal with public or work in customer service then find something else for yourself. I’ve been to Dey before, never had an issue with anyone else who works there. A majority of them are just sweet ol’ guys who just want to be helpful, unfortunately it took an interaction with one person to change my perception. I’m sure there are other businesses that would be happy to take my money, and actually smile while doing so.

My oven has been out for at least a year and a half now. The range works just fine, so I haven’t been in a huge hurry to get it fixed. However, there comes a time in every man’s life when he realizes a little counter-​top convection toaster oven just isn’t going to cut it for everything. So Lisa’s dad came and looked, told us what we needed, and sent us here to get it. We walked in to a strangely sparse sales floor, and came up to the counter. The very nice man behind the counter asked us what we needed and I dutifully read the part number I had copied down from the gas valve. He asked if I was sure, and we told him that was just what Lisa’s dad told us.
Here’s the crux of the experience. He could have sold these two stupid kids who obviously know nothing about this oven the hundred-​forty dollar part. Instead, he told us that often people think the problem is the gas valve when it’s actually the igniter coil glowing, but not with sufficient amperes to light the gas. The igniter coil is one-​third the cost of the valve. He even brought out his little mock-​up oven ignition model to explain it to us. We left enlightened, educated, and with the knowledge of the test we needed to do to diagnose the correct problem. It was the igniter, and this guy saved us a hundred dollars.
If only every retail experience could leave us smarter, more confident and richer than we expected to be. Thank you Dey.