Dunn Brothers Coffee

It’s exciting to have a Dunn Brothers out here! I’ve always enjoyed their coffee, especially their darker blends. The ambiance in this place is great – especially the fireplace! Everyone who worked there seemed to be enthusiastic and excited to be a part of the team. Will be coming back again.

Every order has been wrong. No flavor. Extremely bitter. I asked them to redo one drink but it was still wrong. I honestly believe the owner is doing this on purpose. They are charging way too much for what you get.
The fireplace is a nice touch, I guess. And yes, they do fix any problems. This shouldn’t have to happen with every order.

10/​27/​2015: The taste of the espresso drinks at this Dunn Bros location is awesome!
This Dunn Bros Coffee is incubating some new food and beverage offerings as a pilot launch for the rest of the Dunn Bros Coffee company; I therefore think it is important to give the management of this location your feedback both about what you like and what you see could be improved upon, particularly in the areas of process (ex: expanded food choices served with espresso drinks in a drive thru order scenario) and technology (ex: the radio system for the drive thru).
I love that the Baristas are starting to remember my «usual» and that they start preparing it as soon as I walk in. I also recommended to the management that they continue to upgrade their staff and bring in more experienced baristas and kitchen help.
Overall, this is a great place to get your daily cup and it is becoming a main stay of the community here in Saint Michael, MN.

OK so update, tried twice since my first review, I will wait to eat until the kinks are ironed out. Its not the food but staff which will get better with time. Suggestions: if I’m in the drive thru and you put my food bag ready to hand to me but give it to someone inside because you screwed up the order then I have to wait… not cool. Also don’t serve up my soup until my sandwich is done. Soup gets cold and its sitting in the way… all about timing. I would also suggest use names when taking and calling orders. Just need to get the system down.

6 trips, and not a correct order yet! I was excited to see that Dunn Bros. was opening in St Michael since it would be the first convenient location to offer good coffee on my way out of town every morning. Even more excited when I realized I could pay through my Dunn Bros. app and get rewards for every purchase. It is convenient, it looks great and seems to have been planned out very well. In a word, service has been horrendous.
I have been involved in the opening of restaurants in the past so I am always willing to give places the benefit of the doubt when they are new. I have come to expect, as I have seen in other franchise systems, that during the first couple of weeks some outside help is given to new franchise locations to help get people trained and ready. I have made six trips to this location and have either waiting an extended time for simple drinks or received items that were not as ordered on every occasion.
This is not luck of the draw, or perception when they can’t get it right in almost three weeks of being open. I waited 25 minutes with my 5 year on a Sunday, for a latte, a regular coffee, and a hot cocoa. I could have practically purchased the supplies, been home, and made those items in that time. I certainly could have asked for my money back driven to Caribou in Albertville and received those items in the same time. I am tired of expressing my disappointment with my feet. I like the Dunn Bros. products much better.
Please get this right, and soon. This morning, at 6:30 I had to wait for a regular dark roast coffee, that I ordered with extra cream and splenda, to be brewed. If you can’t foresee needing more dark roast an hour into your day your COFFEE shop is having problems. In the end, my oatmeal was tasteless, my coffee had drops of cream in it at best, and I sat with cars building up behind me in line. Send me a message when you think you’ve got things straightened out and I’ll come back and give it another try. Sadly I am only one order away from earning my first Dunn Brothers reward.