Second Nature Limousine

I had an awful time doing business with this Company. The limo was extremely outdated and very late picking us up. We were late to our event because of it. I would not recommend this company to anyone.

Up until the day of our event Moses was great. The limo did not show up where it was supposed to and delayed everything for us. When the error occurred which was the company’s fault Moses was rude and condescending. Working with 2^nd Nature was an awful experience. I recommend that you avoid at all costs. I have to say I loved working with our driver he was polite and apologetic for the error unlike Moses.
*Edited* I’d like to address a few of the things Moses stated in his response to me. To begin I would like to acknowledge that there is some truth behind some of his points. He did waive the $ 50 fee for us to win over our business (We did only have one drop off location not two). He then used it against us to justify his mistake similar to what he is doing in his response. Our driver stated that he was unaware that he had two pick up locations so saying that he planned to send the car to one location first and then the other is inaccurate. A mistake was made by the company and information was not appropriate passed on to our driver. Even if Moses did feel it best to change which location the limo picked up from first at the very least it would be appropriate to notify us that he was adjusting our plan from how it was confirmed. This did not happen. Additionally, there is no relevance to where the office is located since our time was supposed to begin when we were picked up not when the limo driver left the office. Also, we were late to our destination. Keep in mind the reviews on the website are only ones the company chooses to publish. It does not allow customers to directly review on their website. There are positive reviews on facebook which seems to imply some people have had good experiences with this company. Unfortunately my experience did not match that. As stated by the owner the service was not booked under my name. I was however a guest within the limo and chose to review my experience with the company. I have reviewed two other limo services a month after I reviewed this one. We used them for other events and I enjoyed working with them. Hope this is helpful!
Finally Moses made comments on here calling me «classless» yet doesn’t understand how he could be construed as rude. He has since edited what he wrote on here. I’m assuming he began name calling out of anger due to my review not reflecting positively on his business. Unfortunately at times customers not enjoying your product is part of being a business owner. I in no way shape or form intended this to be a personal assault just my perspective on a business interaction.