Shores Fireplace and BBQ

We couldn’t get the pilot light of our fireplace to stay lit. We called and a service technician came over within the hour. Although very pleasant, he knew before even seeing the fireplace what the problem was. It involved holding the ignition in for longer than we had been. I really do believe this is an issue that could have been handled over the phone. His 10 minute visit cost us $ 95.00

Wow! Thought we were the only ones! Had a wood burning stove «installed» never finished the job! Called for 2 ½ months, stopped at the store, always got the brush off or no call at all! From the owner!!! Who gave us a «good deal»!!! Finally after 3 months my wife got them to «finish» the job, WHAT A JOKE, my 11 year old son and friend could have done a better job! Can’t believe this place is in business! STAY AWAY!!! ABSOLUTELY ZERO CUSTOMER SERVICE! We notified the OEM of our stove and told them they should not allow Shores to sell their product! Seriously would have given them less than zero if it was available!!!

Very unhappy with this company. Have been trying to get fireplace install completed since December, and still not done. Called numerous times and no one returns calls. We were overcharged initially for the install and haven’t received money owed us. We have a huge and beautiful home with a glaringly unfinished fireplace in our great room. Nothing but frustration and false promises. They don’t care about their customer! Luckily we paid with a charge card and are currently trying to settle this debacle with the help of credit card company’s dispute department. We will have to call another company to finish the job! We are beyond frustrated!!!

Very unhappy with after installation service.
I called them 3 times to have the installation fixed and NOONE will handle the service.
Paid in full prior to install and NO service!
Take the money and forget the customer.
This is not over yet.

Time for grilling season and the old BBQ wasn’t up to the task. Headed to Shores BBQ for a new Weber Summit grill and walked out happy. The salesman explained all the features of each different grill they carry and the pluses and minuses of each, which your big box stores do not do. They deliver and assemble for free which is a nice touch and another thing the big box stores do not do. My grill arrived a few days later and have been cooking on it ever since. Plus the Weber is Made In USA.