McDonald’s

Dear owner/​management. Please fix the giant crater of a pothole in the parking lot. What kind of entrance is that?!
To add to it, I dare you to drive through the drive-​thru and tell me about your whole experience getting screamed at thru a loud speaker. Get someone else to do that job. That has to change immediately.
Positive employees equals a more positive experience for your customers! Fix your parking lot too. Man what a joke.
You just lost a loyal McCustomer!
Make sure to check your food bag. Almost 100% of the time your order will be wrong! Do yourself the favor and order inside rather than the drive thru.
Do not order the egg mcmuffins here, they are hard as a rock and are clearly
Heat lamped cooked. The management here flat out sucks!

Even tho it was 3 am. I wanted something not really fast food. Egg mcmuffin? I thought so. I received the worst 2 egg mcmuffin ever. I bit into it and I almost Broke my front tooth in the so called Canadian bacon. It was like a poker chip! I’ve never seen this before. Sad it’s the only one by the house. Forget it! There all new restaurants popping up all over the shores. This McDonald’s needs a overhaul like yesterday! Disgrace.

Employees don’t know that there is Egg on a Sausage Egg Mcmuffin. This has happened to me probably 3 times at this location and I have only get Mcdonalds 4 – 5 times a year. I know this is McDonalds, but gimme a break.

I try and avoid this location on 9 mile in st clair shores because my order is always missing something or they give me the wrong food. I tried it again because of a tight schedule. Employees are rude, management constantly apologies for their mistakes. Guy at the drive thru window puts 2 packets of strawberry jelly in my bag as I let him know I asked for salsa packets for the sausage burritos. He says yes and hands me the bag. As I check, they are jelly packets. I had to knock on the window to get his attention. Rolling his eyes and clearly upset he has to make more work for himself because of his error. Do it right the first time or don’t work with the public! Last visit, last time.

Ok, first of all, all I ordered was a McFlurry. That’s it. So I first asked for a small vanilla milkshake. And they said the machine was broken. So I asked for a mcflurry instead. So my total was 3.27. I go up to the first window and pay with a 20. Then, I pull up to the 2^nd window. So she forgets what I ordered and I told her a mcflurry. So she goes to make it. But that machine was broken too. So she tells me to order something else. So I just order a coke instead and I ask for the remaining amount due back. So the worker (high af) asks what kind of coke. Like wtf r u brain dead COKEACOLA. And she was like «o dam bruh». So she gives me the coke and I then ask for my change back. So she goes to her manager and talks to him for 5 fing minutes. Then for some reason she goes back to make me the mcflurry… So then the manager says“so we’re gonna fix the machine and give u the ice cream in about a few minutes” so I pull up and wait for 20 fing minutes. Then he finally comes out with change for a 20. So I was like «wtf is wrong with u man. R u sick??» So he goes back for another 10 min and finally gives me back my money for the order. But for some reason he asks for a pen. A pen. So I said «wtf do u need a pen for?» Then he was like «wtf nvm. Sorry about that». I think he was high too
So long story short, they will for sure never see me ever again. And I’d suggest never coming here either. Seriously.

The staff needs to be replaced by robots.
During a drive-​through expeience they «forgot» the fries, and when they fulfilled the fries order the containers were half empty. I then discovered the sandwich order was fulfilled incorrectly. I had to go it to have the order corrected. I explained the situation to the manager, who just stared at me with no verbal response. She then walked away out of sight. Minutes later she returned, but there was no indication that the order was going to be corrected. I asked if there was something wrong, and she stated that I ordered incorrectly. At that point I decided I wanted my money back. I explained this to the manager, and she did not response. I then identified a supervisor and got his attention. The supervisor overheard everything and indicated that he was aware of what needed to be done. The manager then told me I needed to present my photo ID to get a cash refund. I had to go to the car to get my identification. Upon my return both supervisor and manager were gone. I asked an associate to assist with locating either supervisor or manager. Minutes passed and the supervisor came to the counter, then I presented my ID to the supervisor, whe stated I did not need to present my ID. He walks out of sight and minutes later he gives me my refund. There was no apology. I stated I would never come back to this McDonalds again. The supervisor’s response was that I should not «be like that».
I just wanted to have a meal with my son. Because so much time was wasted I had to send my son back to school without a lunch.

Worst McDonald’s ever. Gross. Very rude workers. Terribly slow and they will get the order wrong… why did these people want more money???

Wow, a one-​star review for a McDonald’s. Surprising right?
I’ve never really had a «good» experience at a McDonald’s, but I’ve come to accept that it’s probably just because it’s a cheap fast-​food chain and working there must be pretty dull. However, that doesn’t excuse the god-​awful service that this McDonald’s provides.
About a year ago, I drove to this McDonald’s at around 10 PM. Keep in mind that this location is open 24 hours. I pull up to the drive thru and wait. And that’s it. I waited for nearly 10 full minutes, and I was never helped. As I was leaving, I pass the window and can clearly see employees standing around, doing nothing. I shake my head and go to Arby’s.
Fast forward to just a few days ago. My cousin and I were hungry for some McDonald’s breakfast at midnight. Unfortunately, no McDonald’s around me participate in breakfast at midnight… except this one. We glance at each other nervously and both take a deep breath. We’re going to try the drive thru.
When I first got there I almost immediately started taking pictures of the place, because I thought it was a enormous fish fly. No, to my disappointment, it was a McDonalds with a thick coat of fish flies completely covering the building. Not really their fault, but it doesn’t help this place look more attractive.
We pull up to the speaker and roll down my window. A family of fish flies enters my car and beings looking at real estate around the inside of my vehicle. I wait. And wait. Uh oh. is this going to be a repeat of the never-​ending wait from a year before? I begin to tear up as the memory comes flooding back, but then I hear a voice.
«Can I help you?»
Success! There’s someone alive on the other side! Tears of joy stream down my face as I tell the wonderful soul my order.
«Can I have two orders of hotcakes with sausage, and a hashbrown?»
«Anything else?»
«No thanks.»
«Your total is blahblahblah.»
«Thank you.»
I pull up to the first window and pay, and then move on to the second to receive my food– the moment of joy that I never got to experience last time. But then the memory comes back to haunt me.
I wait. And wait. And wait. I glance at my cousin, who I notice now has stubble on his face. How long have we been waiting? I begin to doze off.
Suddenly the window swings open, startling me. What time is it? I glance at the window and there’s a young man staring back, but with no food.
«Y’all had hotcakes?»
«Yes.»
“Alright one moment. I’m gonna have you pull up there.“
He points to a parking spot. Uh oh. Not one of these situations. I reluctantly do so, but am wondering why I need to wait like this? There’s no one else at the restaurant, nothing causing the orders to get backed up. My stomach growls and I figure since I paid, I might as well wait it out.
I’m not sure how much time had passed (15 minutes), but my cousin and I were now examining our full-​grown beards in the rear view mirrors. Honestly, I had forgotten what we had even ordered food. Suddenly there was a knock on my window, startling me yet again. I roll it down and it’s the young man… with our food! I gladly accept it and thank him and dig through the bag to find… hotcakes, but not hashbrown.
«Um, we had a hashbrown as well.»
«A hashbrown? Alright one minute.»
He leaves. We sit in silence. 5 minutes. 10 minutes. I think I see my hair turning gray. Finally, the young man returns once more.
«Here’s your hashbrown, sorry about that. Have a good night.»
We leave. What should have been a no more than 5 minute stay turned into over a half hour wait for some frozen pancakes and a hashbrown. Irritated, tired, and hungry, I decided that I should just be happy that I got my food at all this time.
We arrive home and we prepare to eat. My cousin looks in the bag, and then back at me.
«Weren’t we supposed to get sausages with the hotcakes?»

Worst service ever! Never go to this location! Dirty rude and to busy talking with each other vs. Making sure order is right!

Always. Always, always the worst service… Never going back to this location. Make sure you check your bag before pulling away. They forgot almost half our order… Then to top that off fries undercooked… Who wants pale white limp soggy fries, especially from the fast food place that is supposed to have the best… What a waste of money…

Mother of god… if I could give this no stars I would. We noticed the drive thru line was rather long the other night so we opted to head inside instead. We both made the comment that it was a larger McDonald’s. I can’t recall ever seeing so many employees in a McDonald’s at one time before. So I thought maybe they would be fast moving… no. Not one bit. We actually almost left because it was taking so long for someone to come over and take our order. Then while watching the employees struggle to get orders around I began witnessing people coming in that had been sitting waiting for food outside for FIFTEEN MINUTES. All I could think was «great we’re going to be here forever.»
The manager seemed to think he was helping by yelling at the workers to stop standing around but he was part of the problem as well. I had to step away from the counter because I was to my breaking point of possible saying something to him. He kept wiping his sweaty forehead and then putting food in bags… with no gloves on. One of the employees was trying to help calm the mass confusion while the manager kept yelling at everyone.
As my boyfriend grabbed our food from the manager he asked «can we get barbecue sauce?»…the manager said «yes there’s sauce, I’ll get you more though.» And proceeded to hand him one pack of it. We got home and sure enough the one pack was all we had gotten.
Please don’t ever go here. I’m so glad we don’t eat fast food often. This was just one of the stepping stones to help us from not eating it ever again.

Long drive thru time. 14 minutes. Fries cold. Cheese missing from sandwich. Terrible.

I only come here when in the charge of my friend’s toddler who I help to watch on occasion. Ummm like the other reviewers said. not the friendliest, nor the most efficient bunch but this place is great for toddlers especially in the dead of winter because of the indoor playground area.
Always think it’s funny that so many retirees come here to have coffee and meet up with their friends. Why not go to Caffe Far Bella just around the corner? I don’t get it.
Only come here if you have a toddler driving you crazy and you need to get out of the house. Otherwise skip.