Lowe’s Home Improvement

Ordered washer/​dryer from Lowes, to be delivered by XPO. Awful experience.
Late morning delivery scheduled. I sit waiting, and waiting, and waiting. Finally I call XPO and I’m notified that I was rescheduled for late afternoon. WTF?! I ask why. «Truck broke down» I’m told. But why then do you not notify people? Evening comes around, not a call from the driver. I call XPO again, and told driver will be there shortly. Meanwhile, another hour goes by. Call XPO again, told driver is still at store, 9PM at the earliest. 9PM!!! Trying to get delivery rescheduled for tomorrow. Yiykes, Lowes, why would you deal with this shipper? They’re awful, but the onus of choosing them is on you. I am your customer, not XPO’s. Get a handle on it.

Well just wasted 45 minutes in this store. Looking for pipe heat tape. Walked the entire store and 4 passes through the plumbing and electrical isles. Not a single offer of help. Not busy, just standing around talking to each other. Make eye contact, didn’t bother them at all. Oh well, on to the competition.

Love hate relationship with this place… they do have better items than the other local home improvement places, but not liking that they have some issues with having items in stock.
And…their help has questioned my pinterest projects… myob, if I mess up, its my dime not yours, not to mention its business for you. I’d imagine they have given the diy world tons more to do…

I tried to use the home services offered​.ie. kitchen remodeling but between the misleading kitchen cabinet sales staff and the installer my bill would have been ½ times more than what we were told and both were still very vague on if that would cover the cost. So we went from 13,000.00 to 22,000.00 and that still didn’t cover all of it. Needless to say with all the dishonestly and possibility we were gonna get hit again to finish the project we bowed out. And yes people I asked alot of questions and was mislead (lied to.)

Had a problem with mold on my Trex decking and the st Charles Lowes took care of fighting for me with Trex and got me a new deck. It was mostly due to Joe B. one of the management team dealing with trex. I also had an issue with bulbs going out and got new ones sent to me under warranty via the store. Thanks for great service.

We recently put our 15-​year old house up for sale. Our realtor recommended we replace our old upstairs carpeting and upgrade our master bath linoleum (gross!) with ceramic tile. Not wanting to spend a ton of money, but still wanting a quality job, we went to our local Lowe’s. SO glad we did! We went with their 72-​hour carpet installation option. We got a decent grade, 10-​year warranted carpet that was just perfect. I could not be happier with how smooth things went from intial contract to actual installation. The carpet installers were so good and very quick. Very gentle with moving the furniture. So friendly and personable. The finished project looked like a million bucks!
The ceramic tile was next. Very good installer! They only thing I wish I would have known was that the home owner is responsible for buying their own wax ring to re-​install the toilet. What do I know about wax rings? For the money I paid and how much the wax ring cost me, throw it into the price for Pete’s sake! Seriously!
That being said, we were thrilled, again, with the finished project. Our house sold in 4 days. With how reasonable both projects were, I regret not doing that years ago and enjoying the finished projects ourselves!
We are definitely using Lowe’s again — just contracted them to do the deck on our new house. Can’t wait to see it, because our salesman’s inital drawings are fantastic!

My father was in the DeKalb, IL area and decided to stop at the DeKalb Lowe’s location. He was looking for the 2 cubic feet premium brown mulch that was 5 for $ 10, item number #90 954. The DeKalb store was out of the mulch however offered to allow my father to order the mulch and pay for it now and wait for it to come in and come back and pick it up. He live’s in Geneva so he decided it would be better to go to the Saint Charles store. The Saint Charles store was also out of the mulch. He asked if he could pay for it now and pick it up when it came in as the DeKalb Lowes had offered. The employee just stood behind the computer and said no you can’t do that. He asked for a rain check then. The employee still behind the computer said nope you can’t do that either. I need to inform you that I am a previous employee of Lowe’s. There are many things that employee could have done. He could have checked other stores inventory in the area, he could have gotten with a manager to see when the next shipment of the mulch was coming in, he could have offered to have my father pay for the mulch and pick it up when it came in. The mulch also could have been substituted with an equivalent item. The employee at Saint Charles did none of this. My father spends thousands at Lowe’s every year and is a loyal customer. He almost went to Home Depot and would have never gone back to Lowe’s again. Thankfully he gave the Naperville, IL Lowe’s one last shot. They checked when the next shipment would arrive at their store and allowed my father to purchase the mulch he needed ahead of time and will pick it up when it comes in. Lowe’s strives to provide excellent customer service as their main goal to separate themselves from Home Depot. The Saint Charles store must have not gotten the memo regarding this years plans of action.

Oh my goodness… love! I have a destroyed house due to a water leak when I was out of town. Aside from the customer service woman who really needs to learn how to smile and be a little friendlier in her approach, I had only great experiences!!! Dave was so amazing and professional helping me right off the bat! Then after returning I get Anthony! Oh my gosh, so ridiculously knowledgeable with paint and so extremely helpful that I specifically asked for him next time. I will be asking for him every time I need help making paint decisions… perfect employee and he really knows his colors! So just when I thought Lowes employees had did the best job ever to change around my crummy day to a positive experience, I get the cherry on top by checking out with Paula! What? Can she be any more awesome? Plus two other woman came over and were making me laugh while I was checking out the second time that same day with Paula. I seriously felt like I have a new group of friends who only want whats best for me. I won’t be going anywhere else for this major renovation. Lowes is the place!!!

This spring we decided to embark on a bunch of home projects. You know how it goes. One project started, completed, and before you know it you’re moving room to room making improvements. Stripping wallpaper, painting, backsplashing, carpeting… whew! We had a shoestring budget to make these renovations and purchases. In the middle of everything, our dryer stopped working. We shopped around at all the big name stores and also some locally owned dealers. Specifically for the carpet and dryer, Lowe’s had the best prices and installation deals. The staff in the store consistently are personable and knowledgeable (without being overbearing) and the delivery and installation teams were fantastic. No complaints, we were very happy with our services.
If you are shopping carpet, be sure to check the back wall. We found a good Stainmaster on the back wall that was much less that on the actual Stainmaster display. Sure, the back wall doesn’t have a huge selection, but for those on a budget there may be some worthy options. Remember one of the most important components of carpet is the pad! Our carpet pad was more expensive than our carpet.
We continue to come back to Lowe’s for smaller purchases and recommend this store for carpet and appliances.

We live two minutes from this Lowe’s, so it’s very convenient to stop here if we’re in the middle of a home repair project and need a new drill bit or outlet cover in a hurry. And now that Lowe’s offers Valspar Signature (paint + primer), we’ve been coming here for paint more often as well. Slowly but surely, this Home Depot/​Menards fan is becoming a Lowe’s convert.
Lowe’s also now offers a collection called allen + roth, which offers closet systems, window hardware, organizational totes and baskets, and lighting. I really like some of the items in this collection — they remind me a bit of the Martha Stewart line at Home Depot.
By the way, while the lumber at Lowe’s is usually more expensive than that at Home Depot or Menards, the boards are almost always in better condition. If you’re looking for good, straight boards for a project, Lowe’s is the place to shop.
That being said, I don’t always think Lowe’s has the items I need. Its selection of screws, anchors and drill bits is lacking, and it doesn’t always have a great stock of items (for example, I just bought the last two Rubbermaid HomeFree closet systems in stock on Saturday).
And Lowe’s prices are, almost always, higher than Home Depot’s (and certainly Menards, which is usually the cheapest option).
The customer service at this location bugs me a bit too — I usually can’t go more than five minutes without some employee asking me if I need help (even if I am fervently avoiding eye contact). I don’t know if this is because employees are trained to do so, or if they assume because I am a woman, I am lost in a hardware store.
But for every con I have, there’s a pro as well (which is why Lowe’s earns three stars). Lowe’s recently introduced the MyLowes program, which is a card that gets scanned at the register and remembers all of your purchases (so the next time you’re at the paint counter, trying to remember what sheen you purchased, they can look it up). For me, this is a nice plus. It would be even better if they offered special discounts and/​or promotions for MyLowes customers as well though.

I have now bought 2 major appliances at Lowes, and will not go anywhere else. *Excellent* customer service, great prices, helpful. Always a great experience, which is hard to find in these appliance stores.

Stopped by today to buy something to hang my Christmas lights up with. I couldn’t find the product so a employee pointed me in the right direction. The only reason I didn’t give them 5 stars is because there were 3 employees standing around talking to each other when they really could of been helping me or the other 5 people looking around.