The Home Depot

Mums very beautiful here! I came here because I wanted some mums. It was the beginning of October and menards didn’t have a good selection (hardly any and they all looked dead, all of maybe 5). I came here and noticed a large amount to choose from. They had different sizes and colors, some were multi colored, and the selection was awesome. I walked in and was able to pick one out within 5 mins. This is the time where mums are very popular and if not a little early so coming here and finding a large selection and variety, I was impressed! Thanks for my one stop shop!

I have been to the paint department at least five times and it’s always a minimum 10 – 20 min wait to get serviced. the only reason I come here is Behr stain. Otherwise menards is the BEST place to go!

Home Depot fencing installation is a joke. We went through Home Depot & requested an estimate. Kurt Crouse project manager of Peerless/​Gate Options came out & was very pleasant. He gave us an estimate on 9÷1÷15. We got back to him 9÷9÷15 & had a few texts back in forth regarding price & decisions on what particular fence we wanted to use. He then said he’d get back to us but we never heard from him. On ⁹⁄₁₄ we contacted him via text & got no response. We again tried him on ⁹⁄₁₆ & we got a response saying he was on his way to the doctor & would get back to us that evening. As of 11:20am ⁹⁄₁₈ We have yet to hear back from Kurt. What a shame as we were ready to make a deal. Based on Kurt’s lack of professionalism (even if there were a personal issue I would think he would pass this job onto a co-​worker) we are VERY disappointed in this company. I called Home Depot & asked if they do business with any other company & they told me they do not. Basically it was a «Sorry to hear you’re having trouble, you may want to contact another company» response. REALLY? Time to look elsewhere.
Just wanted you to be aware.

Normally I do not review retail establishments such as Home Depot. However, the customer service provided today by both Bobbie, in the outdoor department and Bob in the tool rental department was phenomenal. They both stepped up in my time of utter frustration with my Ryobi weed wacker and Bob provided a miraculous solution to the issue. I want to thank them both for being friendly, knowledgeable and keeping me a happy and dedicated HD customer!

Went there on a Tuesday. I called first to make sure they had the lawnmower blade. Was told they did. When I got there, I couldn’t find anyone to help me. Finally went outside and asked for assistance. The man who was there found the blade I asked «Are you sure it doesn’t look right?» Mind you I did bring the old blade with me. He took the old blade and compared it to the new one. Oh yes definitely this is the right one. Well got home Guess what it didn’t fit. Went back to store explained what happened the girl laughed. WOW ADDING INSULT TO INJURY! ARE YOU KIDDING ME? Mind you this took a good 4 – 5 hours of my day. On the way home saw Lowe’s on Randall road next to Meijer. The gentleman was so helpful and he actually took his time to find the right thing. Home Depot your workers are inconsiderate and make you feel like you are bothering them then treat you like you are the idiot to shop there in the first place … SHAME ON YOU!!! OH HA HA HA. I HAVE THE LAST LAUGH!

If I could give no stars I would. This store has by far the worst customer service. 3 weeks ago my parents had taken a chainsaw in to get repaired or exchanged, first went to the customer service desk and were sent to the tool rental/​repair where they were informed this was purchased in a Chicago store. Received the phone call with what the problem was and was told that the warranty can be tracked through the credit card used for purchase even with it being purchased at a different store, so we went today to complete the exchange. So we had gone back to the customer service desk for them to look up the warranty, after an hour of searching through their system we had then been told that they can not do anything because we had to go to the original store it was purchased at. They could’ve told us that in the first place but no such luck. This does not include how unbelievably rude the employees at the customer service desk were while we were there. They behaved as if we were nothing but idiots and constantly rolled their eyes when my mother was telling them when this was purchased. By far the worst home depot I have ever been to. Will not be returning, from now on we will just be shopping at Loews or Menard’s.

Just too many other options in the area to be this poor. I ordered a gas grill online at 1100 am. I received a message at 1203 pm that my grill was assembled and ready to be picked up. I arrived at 600 pm to find out it wasn’t assembled. Nobody cared and their solution was for me to take it home and assemble. Why have a website that suggest a pick-​up time and send an email to say it was assembled not follow through. Not an apology or anything to make the experience better. Oh well, I guess Lowes and Menards gets my business moving forward.

I’ve been waiting for a appointment to have the Kitchen remodeled. The day before appoint… Still no confirmation call so I call them. I’m told it’s ALL good. So, I take the day off of work to meet with the HD employee. I call again just to make sure and after being put on hold for a lil while.. I’m told. My appoint. Is cancelled because the HD employee over booked. No call. Wow! Now I am waiting for the manager to call me and it’s been quite a while. Larry the territory manager needs to do his job. I guess they don’t care. I wouldn’t use them. Actually my son had the same problem 4 months ago the employee was a No Show to measure for his carpet and he had to fight HD to get his $$ back. BAD customer service.

I had the worst shopping experience of my life in this store a few months ago when I decided to go in on a sunday morning right when the store opened to buy some paint.
Now I’m not going to quote verbatim the horrendous exchange that took place between myself and the two employees working behind the paint counter that morning. I don’t want to get into the amount of time I spent listening to the manager of the store lie to my face as though I were born yesterday. Yes I will spare anyone reading this a play-​by-​play of the hour and forty five minutes I spent in this god forsaken store in which all I wanted to do was give them $ 300 of my money and leave with paint. Yes It would take me far too long to fully explain, plus I’d end up in an angry unproductive rant. So instead I’ve decided to point out 3 very simple facts.
1. If you employ the type of people who are unhappy with their lack of achievement in life, yet do nothing to better themselves, your business will suffer.
2. I’ve worked retail for the past 16 years of my life 12 of which in a management role. During that time span I’ve never once asked to «speak to a manager» in any store I’ve shopped at. Isn’t my style, plus most «issues» can be sensibly resolved with anyone. This store sadly was the exception. And the manager was just as bad as the rest of the staff.
3. My older brother is a higher up employee for home depot, like in charge of many, many people in North America higher up employee. He has asked me a handful of times over the past 12 years, why don’t I shop at Home Depot? After this experience I can honestly tell him I’ll never shop there again.

Don’t buy a fence at Home Depot! I decided to go through a major store to eliminate problems with their supplier, but that was a waste of money. I paid over $ 22,000 for my cedar fence. I had to pay the entire amount up front. It’s been installed for over a month, and their customer service sucks. Still waiting for Peerless to come and fix the problems.
Peerless hires subcontractors and they seem to have no quality control.
Never again!

I ordered a new laminate counter top, the sales person Eric, was given a sample by me to order. When it came in it was the wrong finish, based on the sales person not entering correctly. I have been told by the managers that they will do nothing. I do not like the counter I received. I have been very pleasant up to this point however I do not plan to let this go that easily. I also will take all further home remodeling purchases to Lowes.

Bought a new ThermaTru front door and two new garage doors. Still having problems over two years later. If you’re looking for a similar product, I’d recommend not using Home Depot… unless it’s your only option/​last resort.

I went to the home depot and bought a air compresor for a cheap price and when we get home we find out that it’s been used

I really like this Home Depot. The staff here is always friendly and they have a VERY knowledgeable garden department. They make you feel very welcomed and the store is really clean. I am excited to see all of the new plants next spring, but first I can’t wait to buy my Christmas tree! Oops… I guess we have to do Halloween first.

I was at the Geneva Home Depot for the first time on Saturday, May 12^th. I had a picture of a bush on my camera and was lucky to find a woman and two gentleman to help me identify and locate it. Their assistance went above and beyond my expectations and I greatly appreciate their help! It was a wonderful shopping experience and I would gladly drive past my Home Depot in Elgin to shop there!

Something about being inside a Home Depot, or really any home improvement store, makes me want to throw myself in front of one of the forklifts and die a slow, painful death. Reasons being:
1. These places always smell. Either like mulch or rubber depending on your location inside the store.
2. The birds. I hate birds, and admittedly suffer from a phobia of said creatures, why the f*ck do they get to be in the store? I understand there are these huge open doors in the warehouse but for God’s sake, this is a home improvement store, figure it out. magic mesh, anyone?
3. The boredom: there is seriously zilch that interests me here. Last time we went was for a grill, I don’t know sh*t about grills so it’s like «dude, just buy one».
4. The parking lot: I know the majority of people are incapable of driving, I’ve been doing it for some time now and trust me, I NOTICED. This parking lot is pretty bad because there are always people loading and unloading crap, driving the wrong way and around the aforementioned loading zones, therefore into oncoming traffic. It’s just a mess.
I guess this review generally is an anti-​home improvement rant. HD sucks just a little more than Lowes but most definitely less than Menards on my continuum of home improvement stores. They all have the same sh*t. Go here for plywood and fertilizer, stuff like that.

Poor Customer Service by most Employees. Lowes St Charles is now my preffered Home improvement center. Will go out of my way to avoid this location. I wont blame all the Home Depots.

The staff here have always been friendly and helpful. Purchases-​large or small-​can be returned without a hassle.

I have been here a lot with the arrival of Spring… and I have been pleasantly surprise with the help I have received.
Paint department is excellent — willing to help with brushes and paint.
Same thing in hardware and plumbing… it may be a bit hard to find someone to help, but once I do they are GREAT!

Don’t get me wrong, Home Depot has got great stuff but what’s up with the employees here. Nobody knows what’s going on in the store nor do they have much knowledge of their departments. I’m not saying all the employees but I must have went on a bad day. Nobody could help me when I asked for help in the electric department. They sent 3 people to assist me and not one of them knew much about the electric department. Each one of them said «I don’t work in Electric but let me get you someone to help you.» After 3 employees later they all seemed like they were strung out. I think it’s time for some drug testing at this store.