Enterprise Rent-A-Car

Dirty window inside of the car. Loved the car, but this seems to
be a problem with renting at this location. Loved the car
other than that. I left a message «dirty» on the window so I
wonder if the next renter will see it. Picked up in St Charles,
dropped off in Palatine.

I’ve rented twice from this location — both times excellent service and great cars. This time around I rented a Chrysler Grand Caravan for a one day trip to Springfield. Worked out great and the price was reasonable. I would rent from them again for our next excursion.

The best place to rent a car. Fantastic customer service, hassle free, not any issues getting me in the car I needed. The staff is very personably and asked me every time is there anything that they could do for me or improve on. I have rented a car from this Enterprise location for over the last 3 years and the service level has been tremendous every time. They never miss a beat. I will continue to rent from this location.

Problem free rental process, great customer service. When the need arises, I will rent again from this branch.

Not sure if all the Enterprise locations are run the same, way but I think the sales staff either is not paid enough, or straight commission base pay. Booked on line via, a good site for car rentals, reservations didn’t show they the fast talking sales guy at the store, «said I’ll give you the same deal, $ 19.95 a day for the weekend, I said no it was $ 9.95 a day, he said oh that deal, ok. Then, went to pay for it, and because I wasn’t on the contract someone else was it was $ 10 extra for 2^nd party to pay for it. Then the fear of god, if you don’t take the insurance they off, and the facts if you use your own insurance. Pretty much strong arm sales, just know this when you walk in. Prices are good on weekends. Lastly wanted to keep the car one more day to Tuesday AM, they said sure, then asked the rate it was $ 24.95, for all the days, Friday, Saturday, Sunday, Monday and you lose the $ 9.95 a day weekend deal. On the good side, nice and friendly service, maybe a bit to much.

Crooks! DO NOT RENT FROM HERE! Yeah. I skipped on insurance.
I wanted the regular coupe, which they said they had (9.99/day) but once I was there, he stated «Oh well it’s in bad need of an oil change. We’ll give you the hybrid (14.99/day)»
On top of that, they told me I could return the car on Sunday night. I checked the car (with a witness) and there was no scratches on it. So apparently it was damaged while it was on their lot, so I’M RESPONSIBLE. I went there and they couldn’t show me the damage on the lot, because it was «already rented» (by 10:00 a.m. the following morning)
DO NOT RENT FROM HERE! THEY ARE BAD PEOPLE!
Here is video of my encounter:

DON’T DO IT

I rented a car from here and as I was renting the car I pointed out a ding in the front driver’s side of the car. The girl renting me the car said that it was not significant enough to matter, having heard this before as renting cars I thought nothing of it. The clerk Rachel has acknowledged that we discussed the ding. When I returned the car the nothing was said, because they were too busy to check the car in. Later that day I received a call and I was informed that I was responsible for the ding on their car to the tune of 633.44. Irresponsible employees or dishonest employees at this location have now cost me time and money.
They have even gone so far as to say that I put sharpie in the original ding spread to hide it.
My best advice is pay the extra $ 10 a day and rent from an agency where the employees pay attention.

Do NOT rent cars from this business! They rent defective vehicles, and if it falls aprt during your rental period, YOU pay for it! Customer Service is not a priority. go down the street to the new Hertz. They will actually hold the car for you that you have requested (Enterprise will not: first come, first serve, but they’ll TELL you they’ll hold it)