Budget Rent A Car

I would give them 0 stars if it would let me. They gave us a weekly rate for a car. By the time we got home my wife realized there was something majorly wrong with the car. The next day she had me ride along. Wow, the transmission was really messed up. We call the customer service number to get a replacement. They said to be at the office the next day at 7:30 and that they did have a car available. Well you guessed it. They did not show up until 8:20 and they did not have any cars. After wasting two hours of my wife’s time, they changed the rate and charged us for the 3 days we had the defective car. That rate change to a daily rate almost cost as much as the weekly rate. We had to go to Enterprise and get another rental that cost $ 159. Enterprise was great.
Budget, after several emails, has refused to remove the charges. I would avoid Budget and this office.

My experience with Budget Rent A Car was frustrating to say the least. Getting Albert (he was the only one I dealt with) to answer the phone is damn near impossible. I couldn’t get a hold of anybody, even after calling every hour on the hour every day of the week leading up to my reservation. I was forced to drive to their location and talk to him in person to get any questions answered. Completely unprofessional! The truck I rented was fine. I dropped it off after hours and used the key drop. I called the following morning to review my charges and Albert stated that I had been charged $ 51 because the fuel tank wasn’t full. That’s funny because before I returned the truck, I stopped at the closest gas station and filled the tank so high that it was an inch away from overflowing onto my feet. Now I’m not very familiar with diesel fuel, but I doubt it burned 5 gallons in the 2 miles that I had to drive from the gas station to their parking lot. I asked to speak with the owner and Albert got very defensive and said he was the owner (I DOUBT IT) and that there was nobody I could talk to. Do yourself a favor and stay away from Albert and Budget Rent A Car St. Charles!!!

We worked with Albert while renting an SUV for a weekend trip after we got a last minute flat tire on our car. He was great and very easy to work with! Keep up the good work!

Reserved a 24ft truck a month in advance… then got a call less than 24 hours before the move saying that they only had one 16 foot truck available. I asked for another small truck to compensate (we were moving two homes into one!), and was told there weren’t any trucks in the region that could be in our area in time. So, we had a friend call the fleet manager, who informed us that «a reservation doesn’t guarantee anything.» My friend asked «well, then why even bother having us make a reservation.» The MANAGER then hung up on my friend. We have been screwed over, and now were grabbing at straws for a truck– with only two hours until rental businesses close! Spend a little more to find a business that GUARANTEES your reservation. These people are jerks and have compounded the stress of moving (while I’m pregnant!) tenfold.

«Reserved» a truck online to be picked up at this location a week prior to my move. Called Budget two days in advance to «confirm» the reservation. When I called to confirm was told there was nothing more I needed to do and that a truck would be available. Less than 24 hours prior to my move received a call from this location telling me that no truck was available and that they were canceling my reservation. Called Budget national customer service and was told an inventory representative would call me in two hours. No call back from Budget. The person I spoke to at this location had no explanation for why Budget committed to the reservation when no truck was available except that he wasn’t responsible for Budget’s inventory system.
This was a major inconvenience for me and costs me $$$ to find another truck on short notice. Rent from somewhere else.