Firestone Complete Auto Care

No complaints — I’m always treated very nicely here, especially by Ken and Nate. Great customer service. I’ve never had any issues in regards to my car. I’m part of their «lifetime alignment» program and get my car’s oil changed at this facility. I would recommend coming here.

Horrible! I went there for new tires balancing and alignment. Easy right? Well not for them! I won’t bore you with the details but it took 3 visits to get right. Oh, and each time they filled my tire pressure up differently. I don’t have confidence that they know what they are doing. I think the people who work here are lazy too. I would not recommend. HORRIBLE place!

I was able to deliver a set of new tires from a popular distributor to my local Firestone center. As soon as my tires were delivered I received a courtesy call letting me know that my tires were on location and no appointment was necessary. Roughly 8 days later I walked to have my tires installed as well as a 4 wheel alignment. Much to my surprise the staff stayed beyond close of business to finish my vehicle.

This place can never repair my car. They always find various justifications. Their seasonal care packages are ripoff. They never bother to check anything, never rotate or inflate tires. But if they do, they over inflate. Don’t recommend this place for repair, would recommend for oil changes but on weekdays only.

Definitely better than the Broadway one. I’ve had a carco inspection for insurance here which only took me about 15 minutes. I’ve also got my car checked up and fixed, but a word of advice: don’t come on Saturday because they’re so busy and it’s gonna take you a while. Unless you make a 7am appointment I guess.

Love these guys. They are courteous, quick and honest.
THE best. I am never disappointed

Needed a pre-​insurance photo inspection done. Called around 8:30, was told to come in at 10, showed up at 9:55, and was driving away at 10:15.
The dude with weird slicked-​back hair who helped me wasn’t overly friendly, but whatever, I’ll take fast over courteous. No complaints.

Went there with a flat tire at about 6:40 PM. Had to wait for someone to come out of the garage. When he did get there, NO HELP AT ALL. He just said, I can’t fix this tonight. It was a simple flat tire. He refused to look at it and kept making excuses. Finally, I convinced him to inflate the tire so I could drive out of there. I am NEVER going back to this place again.

I desperately needed tires on my vehicle and I needed a decent price and the max I wanted to spend was $ 600 for my van. Previously I went to Pep Boys… tires not good. I was going to go to Sears in Hackensack. I spoke with a guy on the phone at Sears he was very courteous and the price he quoted was right. I was enroute until I stopped at a gas station to put air in my rear tire. After putting air in my tire, I noticed that the tires that were on my vehicle were the same tires that the guy at Sears gave me a quote on. NO WAY did I want the same tires since the tires mentioned were the same garbage tires I purchased from Pep Boys.
So I go to Firestone in Hackensack. They had a sale. Unfortunately, the guy at the Firestone in Hackensack said he didn’t have the tires I needed in stock but Saddlebrook did. Now that I had a little air in my tire, I could make it to Saddle Brook. I called first and the guy Ken (I think that was his name) told me to come on over. He said they would do a complete diagnostic. I knew I needed front brakes and there is something else going on at least I thought by my front tire. I didn’t tell them because I wanted them to find.
The guy Ken says, ok. You need front brakes (yes, I knew this) and he explained the noise that I heard at my front tire. Something with the ball joint and the work is going to cost me… heavy sigh! however, I told him that I could do tires and my oil change today and then I would be back next week for my front brakes and the ball joint issue.
I liked that the guys were professional, knowledgeable and you didn’t feel as if you were pressured to do anything. I went in on Saturday at 8 am. and I was done by 9:30 a.m. While I was about to leave the place there were 2 lines. I felt that this Firestone knows what they were doing. I will return this week to get my next round of work done.
Like the previous reviewer, I say four stars as they are a little more expensive; but, I’m giving it 5 stars because with some local mechanics you really have to worry about low quality after-​market auto parts. My new tires feel great on the road :) and I like that they have early drop off service so now I can drop my car at 6:00 a.m. and catch that bus into NYC for work. Will return Friday so stay tuned

I’m a big fan of this Firestone. They’re professional and courteous, which is something that a woman like me (completely ignorant of anything car-​related) doesn’t often experience. Never condescending, even when your questions may be stupid. I do not have Firestone experience outside this location, but highly recommend this one. The gentlemen who work there really take the time to make sure that you’re making the best decision for you, even if it’s not the highest-​price option. Good hours too for Bergen County.
I couldn’t get to 5 stars just because it’s pricier than smaller shops, and the correct mechanic staff was not in once on a Saturday when I brought my car in, so a particular repair could not be made and I had to come back during the week.