O’neil’s Automotive

I would stay far away from this guy!!! In the beginning he seems very nice and professional. After you get in a situation with this guy he gets nasty just read the other negative review! I had him do a job and he put the wrong part in. Not only that when I came earlier then he told me to come back, he had a young kid after school putting the part in. You think you’re getting «Les» and you’re getting some 17 year old school kid. Months later I have him do another job out of desperation and didn’t have time to look around. This job was much more expensive. He would go into all details of what he’s throwing in as a bonus and doing such a favor like a used car salesman on Route 46. Months later I brought my car to another guy for something else because I did not feel comfortable with O’Neil’s anymore. I showed him the work that he did and he told me those bolts were never touched, you could still see the grease and dirt on it for years. Major red flag!!! Interesting if you look at another review a woman posted, it’s the exact same review just cut and pasted on Google+. (She may change it after she reads this post so it may not be there later on.) Most people who go into detail are pissed off customers and legitimate reviews not people with 5 stars and not posting all over the place, usually a friend or relative to offset the major negatives. I’m not saying it can’t be possible, but highly, highly unlikely.
When I first went to him he gave me a song and dance of how great of a price he’s giving me and a whole sales pitch. In Bergen County there are tons and tons of repair shops, if I were you I would interview a couple of mechanics and shop around, I have now found a really honest and down to earth repair guy which is a rare find this day in age. No more getting ripped off for me!

I was in an unfortunate situation and Les really went above and beyond to fix my car in a short period of time. My car broke down in Northern NJ late one evening over a weekend. The car was towed and Les spoke with my husband and I the very next day and gave us our estimates, etc. We were not from NJ/​NY so I had to drive back up to pick up my car and Les really went out of his way to help. He was friendly and honest in his estimates and I only wish I lived in the area so that I could feel confident in taking our cars to one of the best automotive experiences I have ever had.
Thank you Les for making a bad situation a better situation.

Be very wary. The owner Les acts friendly but his estimates are way off. He spends hours that he charges you for while «diagnosing» then feels he’s giving you a break by supposedly not charging for all of them. He seems to «fix» vehicles by replacing parts based on his best guess AT YOUR PARTS AND LABOR COST. Sometimes he’s lucky and sometimes not. I brought my car to him mainly to replace a flex pipe (for the exhaust) and replace a seal on the timing cover (an oil leak) and a front motor mount. He said I needed a brake job too. The estimate was $ 700. So he had my car for 5 days, billed me almost $ 1100 to replace a timing cover (which I paid for and provided because he wanted FIVE times what I got it for), do a brake job and bolt in a flex pipe. He told me my engine was from an earlier model (it isn’t) and kept bitching about what a pain this job was. Anyway, I had to bring my car back 3 more times and leave it there for the new brakes to stop grinding and to determine why my car was STILL LEAKING OIL. He told me I needed a power steering pump and I should provide one since I get them cheaper. .then it turned out the pump is fine and the oil leak is from behind the alternator. In the end he replaced the brake pads 3 times before getting THAT right and finally after the 4^th time I took it in (and was without a car for yet another day) he told me that the oil leak was from behind the alternator and he’d have to go in there and asked was I ready to pay more. When I said I already paid almost $ 1000 (more including the part I supplied) he protested and told me he cant make me happy then hung up. When I went to get my car back and speak with him a few minutes later he was closed and my car was sitting out front with the door unlocked and the keys on the floor. I have a set of tools and a laptop in the trunk and he leaves it UNLOCKED on busy Rt 46.
Anyway, AVOID THIS SHOP AT ALL COSTS!
FEBRUARY 5^th UPDATE
Ok, so I found a shop in Bergenfield and hey put dye in the oil to see where it was leaking from and surprise — it was leaking from the seal on the timing cover that O’neil replaced. I was not really surprised given my experience with O’neils actually. The new shop charged me $ 430 including 2 new belts and an oil change.

Les @ Oneils is awesome! Doesn’t talk down to you, takes the time to explain everything and gives you a fair price. I was quoted $ 6000 for a job at one mechanic… brought it to Oneils and it was only a $ 2600 fix! Amazing! I will not go to any other mechanic!