Wells Fargo Bank

I walked in at a good time, when everyone’s at work. No line, just a walk up. I think I still need a credit union

LOVE THEM! So much better than their other branches and 100 times better than their Telephone Bankers.

This complaint is about Wells Fargo and not this branch specifically. The lines are staffed by non Americans, their understanding of English is poor and they make multiple mistakes. This really is a poor bank and I regret ever putting my money in their bank

Love them!

Not at all satisfied. Slow, refused access to funds when attempting to withdrawal from a branch in San Diego and was told there wasn’t enough money in the bank to cash a $ 20,000 withdrawal at mid day.
Will not bank with Wells Fargo again, even if they do issue credit cards with our business logo (that was nice). The business logo raised the rating up to a 1 from a 0.25

I have been a Wells Fargo customer for years. Opened my account at Norwest Bank in South Dakota long before they bought Wells (and kept their name as it was more prominent). I just moved to Sacramento and had some banking business to take care of and dropped by this location because it’s very near my home. I was extremely impressed. A personal banker, Raquel J. actually met me at the door and welcomed me. She asked what I needed and immediately offered to help me. She was very helpful, answered my questions, and offered me additional services that I could actually use.
I have read the other reviews here, and I have to say that I have had an awesome experience both times I had to take care of business here. I was treated like a valued customer. I will certainly be going back!

I have had nothing but good experiences with this branch. Sometimes the line is long, but they usually have every teller booth open. The tellers are always very nice and asking about my day. When I had to get a print out of some information they were very nice and did it quickly. Overall I have enjoyed all my experiences at this branch.

FIND ANOTHER WELLS FARGO LOCATION!!!
As a recent transplant to Sacramento, I struggled to find a good Wells Fargo location. This is NOT the one I will ever go to again.
This location is hopelessly crowded ALL DAY. A man waiting for a banker last week told me he had been there for almost 3 HOURS. The problem isn’t a lack of staff, it’s a lack of efficient, trained, helpful, friendly staff. The only bright spot in the group is Trang, who helps her clients with grace & knowledge.
I brought my roommate into this location so he could open a new account. We approached a banker who was doing absolutely nothing at her desk and she refused to help us. She said we would have to wait for someone else, and then she proceeded to pick a person out of the crowd and help them. She was SNOBBY and RUDE.
After a long, tedious ordeal, my roommate & I walked out of the bank VERY ANGRY and he didn’t even set up an account. The manager, who I was told is «new,» was extremely CONDESCENDING and acting as though on a supreme power trip. The manager wasted nearly an hour of our time and made my roommate 30 minutes late for work.
THIS BRANCH DOES NOT KNOW THE MEANING OF CUSTOMER SERVICE!!! AVOID!!!