VSP Optical Laboratory

I am so tired of being pushed to use Unity products! I have had nothing but problems with them. Also the turn around time is ridiculous! I was just told it would take me about a week to edge and mount a patients lenses! Not to mention they had screwed up the original order! In the end it will have taken me over a month to get these glasses. Unfortunately we have to use them because VSP requires us to use their lab for specific insurance plans. All-​around a terrible lab!

I have been in practice for over 30 years and I have to say that I have never seen a worst lab… lost job, broken frames, jobs sent to the wrong office and an average of 10 day in the lab… just crazy

I went in for an eye exam ⁹⁄₂₄. As of today ¹⁰⁄₁₄ I have yet to receive my eyeglasses. Apparently my insurance uses this lab to complete all of its orders. Unfortunately for me they are slow and have no customer service skills or sense of urgency. They have sent over my glasses with a scratch on them more than once causing my Doctors office to reject them and have the lab start over.
I received a call from their Manager Debbie, letting me know that they are at fault and not the Doctors office. She has no customer service skills. She sounded like I was inconveniencing her, and I was just another one of her courtesy calls.
Very disappointed in the service I’ve received, my insurance company and the BBB will be hearing from me.

Vsp lab is a great lab. For everyone who gave 1 star and bad reviews, don’t understand that their customer services always try their best to do whatever it takes to make all of their doctors and the doctor patience happy. Not every lab will do that and every lab is not picture perfect, every lab make mistakes that’s how you learn where the trouble area are.

I must echo everyone else’s reviews in saying that this company is terrible. I went to my optometrist and ordered new glasses on January 5. As of today, February 5, they are still «working on my order». I asked why it is taking so long for a simple pair of glasses when a company like Lens Crafters can do the job in less than a day. All I got was an apology from the customer service rep. I do not know why the company can’t read their Unilocal or other web reviews and fix their long standing problems.

I would not even give ONE star. This is by far the worst lab I’ve ever worked with. I have had the same job in process for OVER A MONTH! Luckily my patient is very understanding. SADLY THIS IS A SAFETY FRAME he should have gotten 3 weeks ago. First the cushion insert (i was told) was damaged… I sent them a replacement (over night) called a week later on progress… they had just received the insert. LIE.
IF it was the cushion insert that broke the frame could have still been shipped to me. COMMON SENSE, instead they HELD the frame and did not ship order.
THEN when i actually received the job there was a huge piece of temple missing.
Turns out it wasent the INSERT… IT WAS THE FRAME that was damaged. NOW I am currently on hold the replacement frame that was OVERNIGHTED is nowhere to be found. NIGHTMARE
I WILL DO WHAT EVER I CAN TO AVOID THIS LAB!

Sadly, this is the lab my insurance allows me to get my glasses from. They’ve had to be sent back twice, they had to wait on… *something* they didn’t have to make my lenses (?), then they discovered they’d done them wrong again before they even sent them out. I can’t tell you the ending though, because after 8 weeks, I STILL don’t have my glasses!
It’s okay though; it’s not as though I need them to SEE, or anything! :(

i agree with all the people the gave VSP low scoring. They broke a frame and claim it came out of the box broken. How in the world did a frame break by itself? It was not damage when I sent it! I try to get in contact with the Lab manager and he did not bother to call me back. Tod told someone else to call me back to tell me he will not do anything about the damage frame.
The only reason they are still in business is because they came up with this «choice plan». Where you have to send it to them. Well that’s one way to ensure business, giving the people the NO Choice Plan.

Can’t believe the one star reviews. (Only 2 though). I have been in the optical business for over 20 years and I have worked with countless labs over my career, but I continually come back to VSP lab in Sacramento as they serve my needs better than any other lab I have worked with. No, they aren’t perfect as no lab isn’t. There is an occasional problem with a loose lens, poor mounting, etc. but on the whole they do a good job. What I really like is that they offer just about any product you need unlike labs owned by the big boys. Good luck trying to buy a Zeiss lens from an Essilor lab or vice versa. Customer service is good and they will work with you to help you find the best options for your customer. Pricing is in line with everyone else and their warranty policies are more than adequate.
The running joke now is the recent VSP choice plan that a lot of patients have. All the lab work MUST be sent to the VSP lab by the nature of the plan. This is known as the «no choice» plan. I also accept other insurance plans besides VSP where I have to send the work to the «insurance» lab and I always cringe when a patient wants something a bit different from these other labs as I have no choice here either. I had VSP lab make me an executive trifocal in a big frame for a customer with no problem last year. This year, my patient switched insurance and we had to go to the other «insurance» lab. After 5 months and 5 re-​dos they finally got it right. Enough said.
If you have doubts about what they can and cannot do here, take a tour through the place. I have taken the tour twice and they are always upgrading their equipment to keep up with the latest and greatest.
I continually have other labs come to my office trying to convince me to switch to their lab, but until someone can come up with the same service, product availability, pricing and warranty policy that’s better than VSP’s, I’ll continue to work with them.

We only use this lab because certain VSP plans now dictate that we have to. Interestingly enough, these plans are labeled «VSP Choice».? The thing I hate most about this lab is that when they mess up, they don’t just mess up once. They mess up on the SAME job over and over and over. Most of the time they will just repeat the same mistake so that we keep getting the same incorrect end result, but in special cases they make new and even more awesome mistakes so that we look incompetent and clumsy to our patients.
I hope others who are forced to use their services are reading this because I have something wonderful to tell you all: You can ask VSP Optical to subcontract your order to another lab and specify a trusted one. This doesn’t eliminate all room for error (as they still put the finishing touches on your lenses) but it will minimize it for sure.

Dear VSP Lab,
Can you please get your act together? Now that you are the default contract lab for a growing number of vision plans, your service and quality has been a little lackluster. You were great until you decided to change all your lab equipment and now it seems like you are trying to figure it all out still.