Tom’s Automotive Service

Great customer service and communication. Stayed true to their word and timeframes given. The work cost a bit more than I anticipated, but they were kind, honest, and let me know up front how much it would cost. Not the easiest place to access, especially when you had to get towed, but that’s the nature of being located downtown.

So far so good with this place.
Two visits and both went well.
Prices were okay and service was great.
FREE diagnosis!
Nissan wants $ 140.
I don’t need a mechanic too often but this is now my go to spot if I do need one.

These guys are honest. When it comes to a mechanic that’s the tops.

Tom’s Automotive was great! I had a water pump failure on a Friday afternoon. Tom’s Automotive recommended a great tow truck company and held my Dodge Durango at their garage over the weekend — they looked at it on Monday and replaced the water pump. Very reasonable pricing and they were very honest with me.
I am now experiencing some type of oil leak and am absolutely going to give them a call. They’re great!

I have a 2007 Saturn Aura that developed a slow oil leak. After taking it to a shop in my neighborhood (Natomas), that shop kept telling me to clean my engine in increasingly elaborate ways because they just couldn’t find the leak.
Tom’s found the leak in about 4 hours. No big deal. They did some serious work to pull it off though. I brought the car in around 8:00 AM and checked in around noon. They had the car up on a lift and showed me what they’d cleaned and where they found the leak. How cool is that? They charged me $ 60, but it was completely worth it just to know what was going on instead of getting the run around.
They gave me some pretty solid advice and a reasonable quote for getting it fixed, but there was no hard sell and no pressure. These guys are legit, and that *really* matters when it comes to a mechanic. Go here, you won’t be sorry.

They’re a great, honest, and friendly auto shop that does quality work. Definitely recommended to anyone.

I have taken my car here for maintenance and oil change twice. Both times I received good service and I love how I’m able to drop my car off and pick it up after work. The staff is professional and does a great job!

You’ll feel safe and secure taking your car to Tom’s. They provide reliable, affordable, and trustworthy service. My car problems are consistently treated quickly and for a fair price. Great place to go!

Read some favorable reviews about Tom’s service on-​line and since my ’95 Chev 1500 pickup is shortly due for its semi-​annual smog check, I thought I’d drop by and have Tom’s service crew give it a pre-​smog check-​over. Diep, the service manager took care of business and had the car ready for me promptly at the time specified. I was quite impressed with Tom’s Service, based both on my conversation with Diep and with the work performed on my truck. With over 50 years of driving experience under my belt, and as a former SCCA club racer (San Francisco Region, Porsche 914), I feel competent enough in automotive matters to give Tom’s a high rating. I would not hesitate to recommend Tom’s to anyone seeking high-​quality, professional auto service that is both honest, ethical and proficient. Their location is certainly convenient for anyone working in the downtown state office building area (near the Capitol), a fact that is not lost on many Cal State workers! Thanks, Diep & again, Happy Lunar New Year!

I am new to town and was unsure where to take my cars to be serviced. Tom’s has met my expectations and more. They are very honest and easy to communicate with. Every time I have brought a car in they explain what is wrong with the car and what needs to be fixed. Reasonably priced. I highly recommend Tom’s!

I don’t know much about cars, but I know that I felt comfortable going to Tom’s! My car has been making very squeaky noises lately and I wanted to check it out. They were honest and said they were not able to duplicate the noise due to rain. While that was a bummer they went further and checked to see if my suspensions were still good. It’s good to know that everything looked like it’s in working condition. I also wanted new brake pads, because I was definitely due for some. Dropped my car off before work & picked it up right after work. One thing I like is that they call you first before they start fixing to your car. They do close at 5:30pm though, so you might need to leave work a little early to pick up your ride! While I’m not familiar with prices for mechanics, my boyfriend said that was a very good price to pay. I will definitely be coming back here whenever my car decides to misbehave!

They always provide top notch service and are conveniently located in the heart of downtown, which is a PLUS if you work or live in the area and need some car fixing. Even if you don’t, it’s still worth it to come here for any of your car problems!
They will definitely take care of you! It’s been around for decades and there’s a reason why! I would highly recommend this place.

I’ve taken my two cars to Tom’s 5 – 6 times since my last review and I think it is time to reiterate, these guys rock. Seriously. I have zero complaints (REALLY unusual for me) and completely trust them.

If there is anyone more excited to write this review than I am, it would be my kitten running across the keyboard! (Here’s to hoping none of his typos make it in)
Tom’s Automotive deserves six stars in my book. My Nissan Sentra broke down on the way to Lincoln a month ago on a Friday night, and I had it towed to Tom’s. Even though they had a tight schedule on Monday, they fit in the diagnostic. The news was a tad dire — the Sentra had blown a head gasket. This news was delivered in a direct fashion with clear expectations on the scope of the work that needed to be done, schedule, and price.
I proceeded to get to know the Sacramento lightrail station for the next few weeks, all the while receiving status updates on the process and timing.
Today, I picked up my car, which looks and drives like I first drove it off the lot. The actual price was on-​point with the estimate, plus they even threw in a few extra repairs and had the car washed and cleaned. Phia answered my many questions about what could have caused the head gasket to blow, and how I could ensure proper maintenance in the future.
A big thank you to Phia and to Gloria for an excellent customer experience!
Fp;lplbpoo’; — types Cooper (the kitten) which translated means to «Go to Tom’s!»

My 2007 Acura engine light came on. I was worried the Acura dealership was going to charge me an extra arm and leg just to fix the emission problem. Called for appointment Monday morning and I wasn’t able to bring in till Thursday (kinda busy).
I called and looked around and this place was awesome. Great reviews and affordable. So made an appointment and got a quote with in the hour (not days like the dealership).
Brought my car in 7am and by 4:30pm (same day) they called me back to pick up my car. Awesome job guys. Keep up the great work and business will prosper.

Affordable. Respectable. HONEST! From someone who knows nothing about cars. I’ve had my car serviced here for a couple different reasons and haven’t had any issues since. Rick is an outstanding mechanic and I wouldn’t spend my money anywhere else! They’re pretty flexible too with drop off and pickup!

An affordable, honest and reliable mechanic. I wouldn’t trust anyone else to wrench on my Subaru or my Saturn. These guys can do it all and I will be bringing my cars here from now on. They are setting the bar high for independent automotive shops in the Sacramento area!

Based on other reviews I decided to give Tom’s a try. He’s legit. (Well, it was Rick that helped me, but maybe he works with Tom.) I bought a new car that needed brakes. He told me to drive right in and three hours later called to say it was done. And, the rotors needs to be lathed, but his cost for front brakes and rotor surfacing ($ 220) was considerably less than two other places I checked. And I asked him to check the transmission fluid and, if needed, flush the tranny. He said the fluid looked fine and said all was well. I’ll be back for my next oil change and service.

I see more and more Subarus at this shop. I wonder if people are on to my secret Subaru specialist shop. Are people following me around? Are Subarus somehow magnetically attracted to each other? Please find your own dang great Subaru mechanic!
Thanks again guys for always taking care of my little Scooby.

I went here to get my van serviced awesome customer service, got me in That day and completed everything by the end of my work day. I strongly suggest this place