The UPS Store

I just want to say, I am a regular here given that this is the closest ups store near me, and every single time I come here I get TERRIBLE SERVICE! I i understand it’s a family owned business and all your family members work in it, but In my opinion not any of them know anything about customer service! The boy with the glasses is absolutely rude and has no clue what he is talking about and just tries to sell you through ups even though this store also provides USPS. Also! One day He left me on hold for 20 minutes, and in that time I decided this is taking to long so I drove to the store while STILL being put on hold, walked in and told him he had me on hold and didn’t even apologize about it and walked away. In my opinion HE IS USELESS! the other young man that works there is okay, he needs more training on customer service skills as well. I would have to say the only decent person there is the manager. So my advice to the manager! Hire new people who strives for customer service excellence.

Previously I had gone to the UPS Store in the Safeway/​Del Paso complex, but recently a package I had delivered was held for me at this location for pickup. Super convenient with my delivery notice. Usually I have to request package holding like at FedEx, but this must be a new feature. I’ve also sent some packages for return via UPS with no trouble.

I had my iMac package and overnighted to Oregon. They broke it while packaging it up. It was paid for until 2 months later. I needed it for work and they came and picked it up from my secretary when they said they were just coming to look at it. It was shipped back to this store and I didn’t see it for months.
The manager was clueless to the insurance procedures. The whole situation was frustrating and they had no care in the world to comfort me or try to even be on top of the problem.
UPS wanted to help but this is NOT A CORPORATE STORE. it’s independently owned.
I wouldn’t test your luck.

Not a bad location. Closest to the house when I want to ship something that is prepaid by amazon or other companies. Prices are a little higher then others but convenience Is the key sometimes.

This store has a convenient location, just off the freeway. I was first at a different Natomas UPS Store and came to this particular location because their outgoing USPS mail is picked up at 5:30pm, rather than the typical 5:00pm time. Because of this, I will definitely be a returning customer.
My visit was quite short, but from what I experienced, the customer service was good and the store was clean.

While they act nice and friendly, after my experience here I feel it is all fake. I went in here with about 15 $ 3 USPS stamps, more than enough to cover the cost of my package. I asked that they just package my item for me and I would ship it via USPS. They suggested I use UPS since «it would be cheaper.» I told them I’ve had these stamps in my possession for years and would just like to get rid of them. To me that should have been the end of it. They then said that the USPS may not accept it since it has so many stamps and would be considered a security risk. Assuming they probably know more about this than I do I said ok and would take my package to an actual USPS station and see what they say. They told me the USPS would tell me the same thing. I said ok. They again said it would be cheaper for me to ship it through them. Now I was really getting frustrated. It felt like they were trying to hard sell me on UPS. Well I went to a USPS station and told them about my experience. I asked the clerk about the security issue to which to she responded with a funny look and told me that I bought the stamps and there’s no reason why I shouldn’t be able to use them. Not only that THE USPS WAS CHEAPER! So not only did the UPS store lie to me about the stamps they clearly lied about them being cheaper. If shipping is your business you should know what you’re talking about. Either they are ignorant to the business or lied to me. Either way they tried to hard sell me and that alone left me irritated.

This has re-​opened on the other side of the lot. Same address though (weird). They are now next to Mr. Pickles on the Starbucks side of the lot. They are a nice addition to the center now that they re-​opened with new owners. They do post office stuff too not just UPS (like sending a single letter and stamp) which is nice. I hate when you have to buy a book of stamps as I rarely mail stuff. The staff here is super helpful especially Ruby. We had a service provider say that we sent back damaged equipment (when we sent back perfect equipment) and thankfully this UPS had the foresight to take photos of our package so we were able to prove that we didn’t send back broken equipment. So thankful that Ruby thought to take those photos. It turned out to be just what we needed to prove our case. I also have a business address here which is very convenient and they even will text you when you get mail (which is really nice). The store is clean and taken care of. I like the variety of fast services available. Very useful for a small business like mine that doesn’t keep a lot of office supplies or have huge printing orders we do in advance.

Convenient and competitively priced notary public.

The clerk was personable and friendly and helpful. The store is located next door to Bel Air in the shopping center, along with Round Table Pizza, a hair salon, Starbucks, and small restaurants.
They also have key copying and notary services along with PO Boxes.