T-Mobile

This place SUCKS! BYYYYEEEE. Do not recommend to anyone.

This is especially for Nick! He was super amazing! Super helpful and patient. I switched plans about a month ago. I am not tech savvy what so ever, and he made it easy and understandable. He made sure I was able to understand what was going on and how the plan switch worked. I called today because I received a bill from my previous carrier. I called and he happen to pick up the phone. AGAIN he helped me out and told me how to do the reimbursement paperwork. Good job Nick!

I wish I can give this location zero stars. Horrible I went in to the the new I phone and was promised a great deal so of course I said why not ! But I ended up paying way over of what they said. So I went back to the store and they explained to me why I was being charged triple of what they said they were going to charge me literally didn’t make sense. And on top of that they had horrible customer service. so I proceeded to go to another T-​Mobile store to see if they can explain it to me ! And it turns out they totally ripped me off ! Unbelievable ! Then we called customer service, and everything was solved. But at all cost avoid this store because obviously they don’t know what the heck their doing.

After my last dreadful visit to T-​Mobil on Arden Way… I tried the T-​Mobil at the Arden Fair Mall. Wow, what a difference !! A very nice man by the name of Michael R. waited on me and sold me «immediately» to switch to T-​Mobil, from my current carrier. Every single employee in the store was so nice and welcoming.
I’ve heard T-​Mobil is the way to go… we’ll see. Thank you Michael.

This company lied to me and cheated me. I would NEVER use them again. In my opinion, they are a very unethical company.

I’d give the company zero stars but that’s not an option. The guys at the Arden Way store are awesome. Unfortunately, I can’t say the same about their warranty service program that they have with Apple products. I have been a customer for ten years and I’ve always purchased the warranty, just «in case». Well, my first Apple 5S crashed and a refurbished one was readily replaced. Sadly, the replacement has been a disappointment from the start. It doesn’t ring, instead it goes straight to voicemail. It also takes not one picture but 50 in succession. The Arden Way store called the Tmobile Apple Replacement Center, and the person on the phone said it would be overnighted to me. That was on a Monday, promised to me by Wednesday at the latest. Friday I called as it had yet to be delivered. I was told it was on back order and would be at my house on Saturday. Here it is Monday. I called twice today. Once at 4 a.m. and was told that they would research it and get back to me by email, since the phone does ring. I never heard back. I called at 3 p.m. and asked to speak to a supervisor. Sara came on and said it was on back order and she had no idea when it would arrive but I could pay $ 50 for a lesser quality loaner phone. From there, I asked to speak to her supervisor — Lacee said the phone would be here by Friday at the latest. It’s obvious, the warranty program isn’t worth what I’ve been paying — and why I’ll be switching to AT&T.

Great customer service!
Very friendly and welcoming. They knew what they were talking about and made every effort to ensure we were receiving outstanding customer service.
Manager and employees had a great relationship, too. It was clear they were all happy working together. This is rare in retail!
Great job keeping employees educated, trained, and customer service friendly!

Ok this a review of the great service I got from Giana. I had a complicated move from my old carrier and she made it so easy and was so sweet through the whole process. Thanks Giana and Jesus heal your headache!

Worst customer service ever!
My husband went in yesterday to upgrade to an iPhone6. Spent over 2 hours in the store trying to get his contacts moved across. (With the technician) he then left his LG there which hey brought for $ 60.
he came home and noticed he was missing some contacts. He called them and requested the phone be put aside so he could come in the following day and copy the contacts across, which the guy on he phone assured him it would be kept aside.
I called the next day as he was at work and I was going to go pick it up and just give the $ 60 back and get the phone so he can sit and go through it peacefully at home.
Only to be told that the phone had been shipped THAT night.
I am fuming!!!
Not only were we told 3 totally different things, but the gentleman’s reply on the phone when I informed him of this. Was such” he wasn’t there so he didn’t do it”
I asked to speak to the manager, only to be told he is not available.
I have family plans with T-​Mobile for a while now and this is ridiculous.
I am seriously considering cancelling all lines and moving networks. If this is the kind of customer service they provide.
I will try and get in touch with the manager as I am not happy in the least.
I wouldn’t recommend anyone to them. They only see dollar signs and don’t care very much for customer service.
It would’ve taken a minute to take the phone out the draw and put it aside and all of this could’ve been avoided.

Such a bad customers service I ever had they lie and lie to there customers I went to store to get phone they didn’t have one ok then one sale person said they can order for me I repeat at lest 5 time which phone I want he said it will take 3 days first lie then he charge me extra and after 10 days I got phone which is totally not match what I said wowww why should I wait 10 days for same phone they have in store lolxx

I’ve been a T-​Mobile customer for over 8 years. This was my primary «Go to» location up until last year. This specific retail location has the knack for hiring «Shifty» sales associates that like to «Bait and switch» and be less than honest with things. My advice, drive a little further and head to either the Howe Ave or Folsom locations.
It took me months to «Unf**k» what two former T-​Mobile associates at this location did to my account because they «Presumed» things on my account without my consent.

THE REPS HERE ARE TERRIBLE AND SNEAKY. Do NOT activate or purchase plans here.
We were charged for 16 random «SIM card adapters» but the sales rep conveniently did not print out half of the receipt and put them on a month to month charge so that there was no way of us knowing until we got the bill for that month. We only found out when we tried to cancel our service 14 days later.
The people here are sneaky and for what they did with our account, should be held responsible for what they did (but they weren’t). If you go to t-​mobile, activate at a different arden location or at Davis because the sales reps there are VERY good!
— — edit — — -
another Rep helped solved the problem at the store but it still gets a one star for the waste oftime spent on the issue as well as the cheating that was done by our first rep

I came in to start a new service with my parents. The people here are super friendly.
They picked up the phone promptly, unlike other stores who take forever to pick up the phone because they don’t want to talk to people on the phone. I called because I wanted to know if this store was in the mall, which it is.
Jauwon was the one that helped us out. He made everything simple and easy. He was able to answer all of questions. If seems like he had been working here for awhile because he really knows his stuff.
He knew exactly what I wanted and got right to it instead of asking if I want any other add ons.

We initially went in on Sunday afternoon to check out the 4 phones/​$ 100 promo and it was a pretty busy day. We were greeted and it took them about 10 mins or so for someone to come up to us and see what we were in the store for. After looking around for awhile, we were called by Victoria. She was really helpful with all the questions that we had for the phones and the deal. We went back in on a Tuesday evening and were told that Victoria wasn’t in but was directed towards Joe H. For 2 ½ hours, he helped us with everything. It was an EXTREMELY long process but he was EXTREMELY patient and EXTREMELY helpful with us. I cannot stress enough about how great he was a sales rep! He answered all the questions that we had, he explained everything that we were confused about and more. Ask for Joe or Victoria when you go in!

I finally received my refund. Two months later. Not from the joke of Mobile One, but rather T-​Mobile directly. It took many, many, way too many hours to resolve this fiasco, therefore, save yourself some major grief and go to a LEGITIMATE T-​Mobile shop.
You’ve been forewarned.

Walked buy and Greg there talked me into get an iPad air Thursday them and I don’t regret it. Service was wonderful my only complaint was that they do this wonderful thing where they celebrate you buying anything in there which some people might not like.

I went in to get new a new phone and sign up for t-​mobile. Prices were as advertised and it didn’t take too long. They took my picture and applauded me when I left.

Worst customers service ever with incompetent employees. Went in to adjust my plan to save money, was lied to about deals and got updated with a more expensive plan and ended up getting charged prorated bill for 2 months like I was a new account. Went in to complain and change back to my original plan and he just looked at me hoping I’d left after he said he couldn’t change it, which was a lie. This store is so incompetent they don’t know how to even read their own bills nor fix problems they caused. STAY FAR AWAY FROM THIS STORE.