Southwest Airlines

Regrettable customer service… if you book a flight with a child and need to cancel your kids poetion of the flight, they will not let you reuse the funds… BS claim regarding «homeland security.» They will keep ALL the money, sans $ 100 (claiming they need to be reimbursed for government fees), but admit their fees were not even close to what they STOLE. After 20+ years with their credit card, etc., time to find a new airlines!

booked a fight from Sacramento to San Antonio almost six months ago for a family reunion.
checked in this morning and received a boarding pass for the fight. 9 hours before our flight
we received a email only that our fight had been cancelled. No other notifications were sent.
no reason given. We had to scramble to reschedule our flight to a later time. we received no assistance from customer service. We gave up after 30 minutes on hold in there call center and ended up re booking online. We will now miss the first portion of the family reunion.
it would have been nice if we had at least received a phone call. If we had not seen the email we would have been stuck at the airport trying to find another flight.

If I could give 0 stars I would.
My suitcase was misplaced TWICE during this trip, once on the way to Indianapolis and once when I got back to Sacramento. The customer service during this process was awful, every person I spoke with showed absolutely no regard for how important it was to me to have my things. On 6÷11÷2016 I flew to Indiana for a work conference and I had none of my belongings, including alternate clothing. When I spoke with them at the baggage claim they told me I would have my bags no later than 1am that night and that they would call me when my suitcase came in. I waited up until 2.30am and not only did I not receive my bags or even a phone call that they would not be delivering it that night but they actually sent me the wrong bags. I finally got a straight answer out of someone at about 2.30am that my bags arrived to the Indianapolis airport at 1.45am and that they would be delivered somewhere between 9am and 2pm the following day, unless I wanted to come pick it up myself later that morning because the baggage office was closed, in which case I would get a $ 50 voucher, but that was ONLY if I picked the bag up myself. We were told the baggage claim would be open at 6am, so I set my alarm and woke up at 6am and called three times to make sure someone would be there, no one answered. I waited until 8am to head to the airport to get my suitcase. When I got there my suitcase was not in the office for pickup, they had sent it out to be delivered and we happened to catch the guy right before he left. Not only was this entire event an absolute nightmare but the man at the desk asked me if I still wanted the $ 50 voucher I was promised, of course I did, I had to take a taxi all the way BACK to the airport to pick up my bag THEY lost. Now fast forward to 12.30am 6÷15÷2016 when I arrive in Sacramento, I go to baggage claim and my suitcase, yet again, is nowhere to be found. I go into the baggage claim office when I tell the woman that my bag has been lost AGAIN. She shows absolutely no regard, and acts almost as if I’m bothering her with this situation. I ask her where my bag is and she tells me to wait and that she will tell me after she gathers my information. We find out that my bag was «misplaced» and is in San Jose. I ask her when I will have my bag back and she tells me that it won’t be back to Sacramento until the next morning. This is really upsetting to me because I have work in the morning, again, I don’t have any of my belongings, including a $ 250 straightener, $ 70 pair of jeans, the charging cord to my work laptop, all of my makeup, that is just to name a few. I explain this to her and the way she spoke to me was as if she didn’t care at all. She told me that they would be able to deliver my suitcase to me but it would not get to my house until anywhere from 1.30pm to 6.30pm but I work and I told her I would not be home to get it, so if they could leave it behind the gate at my house I would appreciate it. She then proceeds to ask me if it is okay to THROW my bag over the fence! My mouth dropped and I told her absolutely not, I would prefer you did not just toss my suitcase over my fence. I’m not sure how Southwest employees are trained but I can say that I was completely taken aback that she thought that was a valid question to ask. I signed the paperwork and left the airport. Not once while I was in the Sacramento baggage claim office was I offered any kind of compensation for this totally ridiculous chain of events that I had zero control over and the poor customer service. I am so appalled at how poorly these flights were handled, I am still trying to understand how you misplace bags that are clearly marked on the tag. This entire situation has caused so much stress and it makes me very hesitant to even use Southwest in the future. I don’t think I have ever been treated so poorly, especially when the situation was in no way my fault.

took my grandmother to the airport today for a flight. she is older and needed assistance. the curb side check in staff were amazing they made getting her into a wheel chair and getting her to her gate a top priority. they made it so easy on me also because I didn’t have to rush around trying to find help, all I had to do was get out of my car and say I needed a wheel chair and they did everything else.

A REVIEW FOR PEOPLE WITH DISABILITIES
EXCELLENT SERVICE! (BTW, booking a flight online or changing it online is a breeze.)
I was dropped-​off at the curb-​side check-​in kiosk and whisked to the front of the line where a friendly airline attendant tagged my wheelchair and bags, exchanged my printed boarding pass was for an official one, and took me to security (again, to the front of the line) and on to my gate.
Before we got the gate, my attendant asked me if needed anything (perhaps anticipating a pitstop). I answered in the affirmative. A kindly fellow traveller pushed me into the restroom as she waited outside, holding my carry-​on. After, we continued on to the gate where she made sure I was in the right place at the right time for the right flight before she left me. Five-​star service from curb-​side to gate, but… my flight was delayed 25 mins, so SWA gets dinged a star for that.
To round out my experience, I was pre-​boarded and had my wheelchair gate-​checked (I use my manual chair for trips).

Shittiest airlines around period. From baggage to friendliness stewardess to everything. Just a shitty airline.

I like Southwest Airlines because you get your first two bags checked in for free as long as they meet the weight limit. And boarding is super fast and easy, not a complicated task with other airline’s make it out to be. I will continue to use Southwest from here on out.

As a general rule, people suggest that you are at the airport 1 – 2 hours before your flight (for domestic flights anyway). Since our flight time was 5:50am, we were there by 3:50am. We stood in line to check in our bags and get our boarding passes for at least an hour, since apparently their employees don’t start until 5am. I was annoyed since I could’ve gotten an extra hour of sleep or finished my hair prior to leaving for the airport. Although I did have a long wait, the line moved rather quickly once the employees showed up.
Other than that, I had my usual pleasant experience flying with Southwest (i.e. friendly staff, not being surprised with hidden fees, and my flights were all on time with no delays).

I think Southwest Airlines has to be my favorite airline. Sure, you don’t get to pick your seat in advance which I prefer to do (eliminates the uncertainty of where you’re sitting which gives me anxiety) but they are the cheapest airline I have flown on and always seem to be going where I want to go.
They have a good selection of flights, and plenty of «Hubs» around the United States where you are sure to find plenty of flights. Phoenix, Midway, Love Field (Dallas), are a few of their hubs that are packed with Southwest planes and flights.
If you book at the right times, they have good sales that pop up during the year. You can find a bunch of $ 39, $ 69 or $ 99 one way flights that are a deal from their usual fares. I most recently flew to Las Vegas on Southwest and had no complaints. Flying was easy and efficient. Just make sure to «check in» 24 hours before your flight for the best chance of getting a good seat on the plane!
Both to and from Las Vegas they served refreshments and peanuts which was a nice touch because I was STARVING and the snacks held me over until I could get some real food. I will definitely keep flying on Southwest as my preferred airline!

Love flying southwest. The flight are usually always on time and it’s really quick check in. Can’t complain.

Southwest Airlines has a very great customer service based on my personal experience. I seldom write a review online because I am shy, but this time I tell myself that I must write something for this airline for their wonderful customer services. Last week, I was on my way to Sacramento airport but there was an accident on freeway 99 Northbound. I left at 3:30am for a flight at 6:30am. Usually it takes around 45 minutes if no traffic, however I decided to leave early due to bad weather, still I got stuck because of accident. I worried and I called SW, they changed my flight to 11am with NO ADDITIONAL CHARGE. Then, the traffic improved and I reached the airport by 6am. They once again, helped me board on my original flight at 6:30am with no issues. I have never experienced the great service that SW provided. I used many airlines like United Air, Jetblue, ANA, China Airlines, Eva Air, Alaska Air but Southwest is really standing out among them. I hope they will always have the same spirit in the future. Thump up for SOUTHWEST.

My flight 1146 to Burbank was supposed to be 25 min late. I later find out that it is 3 hours late. When i asked the asian airline rep about it, she said well take another flight to lax. I said what about my car and work… she said. well hunny what you want me to do, i cant like call them up and tell them to hurry up.
Wow so incredible they don’t even give a crap about your time and arrangements. Customer service is getting worse and worse

Complete lack of professionalism at the check in desk for international. If your flight is delayed or cancelled or you reached the airport 5 sec late they don’t allow you to proceed to boarding. You need to wait at the side of the counter with all of your bags and holiday packages and go online or call sw from our cell to resolve your own problem. After being on hold for 45 min without an answer someone fro. The counter called and reached someone in 30 sec. After all of this nonsense you miss your flight. Now it’s time to get out your wallet and prepare through the nose. Can you fly our of oakland? You of course will need to rent or buy a car to get there and they might have a flight for you or how about a layover in Houston overnight where you get to pay the hotel coats or maybe a nice night in the airport. Thanks Southwest you’re really making me feel special this holiday season. Take home message use another carrier.

Oh come on! Why are so many of my flights on Southwest Airlines delayed?
This is the 3^rd time out of 6 round trip flights where my flight has been delayed. Is it bad luck on my end? Poor time management on the airline’s part? Who knows.
Whatever the cause may be, I’m not happy when my flights are delayed by an hour, then after an hour goes by they announce it is delayed for another hour.
Hey, at least they serve peanuts and pretzels.

Southwest by far is the worst airlines in the market. The one great thing they provide their customers is excuses. I have used them five times in the last 6 months and each time they have been late. Not a half hour late, but ¹¹⁄₂ to 2 hours late. The gate agents have no real answers, but excuses!!! They never offer an apology. They are short and say, «it’s just the way it is sir!»
Regardless of the price of the fare I will fly Alaska Airlines from here on out. Southwest you’ve lost my business and my families!!!

Southwest Airlines is fantastic because…
The employees are great, and seem to really love their jobs-​the loyalty program is sweet-​the flight is comfortable-​the Swabiz reservation system is easy to navigate-​the app is handy-​the peanut, pretzel, beverage service is a ritual I look forward to regardless of the time of day-​the wi-​fi is fairly good-​and the check bag deal is reasonable.
My only question… so when is service to Hawaii going to begin?

I am a lover of Southwest flights. I guess because I have never had to pay for one. Oh yes I paid $ 39 round trip to Vegas twice must the other longer flights I have taken I have used miles. They are always predictable and I know the routine so I like that. They have good coverage and I hear they will start doing Hawaii soon, that should be nice for all those people with miles. I don’t check bags but they are one of the few airlines that don’t charge you extra and let you check 2 bags for free! Once in a while you get a singing crew that does funny stuff but even in general their staff has a sense of humor. If you want to fly for free for awhile sign up for their credit card and do some travel, or check out those deals like my $ 39 vegas flights.

Flight was on time. Can’t really ask for more.
It would be cool if the planes had charging outlets. The elderly woman next to me had her phone battery die so she wouldn’t have been able to call her ride and she was a little panicked. Luckily the passenger in front of us had a portable charger. Teamwork!

You won’t believe it. I felt like I just won the lottery when I walked up to have my ticket scanned and they told me to go to the priority lane. I didn’t have to take off my shoes!!! Amazing. I hate taking off my shoes at the airport and walking around in my bare feet. I was taught as a kid to never do it or you may step on something or get a fungus. If I were a frequent traveler I would pay to always be in this line. Now it’s by lottery. On the way there I got it and on the way no such luck.
Both ways flights were on time. That was a huge plus as we were trying to save money and stress and took the bus from down town and needed to make our bus.
The seats were leather, this was great as I’m allergic to wool and was afraid I’d have to wear long pants traveling.
They pass out drinks and free pretzels and honey roasted peanuts. What a great deal compared to the other airlines.
The overhead bins were twice as big in the return flight as the departure. In the flight home you could have your luggage any way and the other flight it was only lengthwise or it wouldn’t fit. It made it for a much roomier flight. Both flights seem to be roomy near the feet. I had my backpack in front of me and I still have room.
The flight attendants were friendly and the pilot made it a smooth ride. Yea! For not getting

Who doesn’t love SWA? They are reasonably priced, sardine-​can interior, peanuts/​pretzel & drinks, one free checked bag and the highest customer satisfaction in the biz. They dont fly into Canada or Mex, which is a bummer. But they fly to most places you want to go. I recently took a flight to Ontario (ONT) from Sacramento (SMF) and enjoyed the flight. The attendants & flight crew seemed to enjoy themselves; cracking jokes & having fun. That certainly makes your flight more enjoyable too. I hate going on American or Delta. Everyone is rude, unfriendly, with a long face. They dont seem to care if your flight gets cancelled or overbooked and they certainly would NEVER hold the gate to help you make your connection! If you are considering taking a US trip, check to see if SouthWest flies there. You will be glad you did!

We had three delays and after several days of business meetings we were exhausted and just wanted an accurate time.

I have a love-​hate relationship with Southwest.
Love the cheap flights to and from So Cal and the bags flying free.
Hate the sardine can experience they have been creating this past year by overselling flights so every seat is filled. Out of my last 8 flights, 7 had every single seat sold and a lot of unhappy people crammed together.
The words comfort and Southwest aren’t likely to be found together. So get what you pay for. I will still use them for cheap, short flights to So Cal, Seattle, and Vegas — but if I am flying across country it’s not happening with SWA.

Southwest is a budget airline that isn’t absolutely ghetto. I really don’t like the whole whoever checks in first gets boarding priority and there are no assigned seats but for the price I guess you can’t complain. They serve complimentary beverages and snacks even on short flights. Some aircrafts have free WiFi. The staff is pretty nice. Good for short range flights.

I enjoy traveling southwest… Mainly local travel (as in within the continental 50). It’s affordable, cheapest you’ll find for sure. I’ve booked last minute and it’s still very affordable. The flights are always fine, all the flight crew is very friendly and even funny! They make traveling easy. Check in is simple in every airport I’ve been to using southwest and the mobile app is easy to navigate as well. I will always fly southwest when I can!

Beware the last-​flight SMF connection, lest you spend a night in our sleepy capital.
On several occasions, through-​passengers on Midwest-​SMF-​SoCal flights had their last leg cancelled after Midwestern delays/​diversions had flights poke into Sacramento hours late. While SWA’s riches of AM flights to SoCal would probably offload the backup relatively quickly, it’s a night spent in Sacramento nonetheless.
From an airport perspective, the new Terminal B is clean, well-​equipped, and aesthetically interesting. While rush-​hour security is still cumbersome, it’s no SJC. TSA PreCheck+

I really enjoy traveling Southwest, especially because from SMF to LAS has got to be one of the EASIEST flights ever!!! It only takes about an hour to get there and I have flown this route 6 times now.
The staff has always been pleasant and so have other passengers around me, helping me with my carry on in the overhead bin. So far, I have never had any problems or seen anything wrong/​bad in flight! I appreciate the complimentary peanuts, pretzels, small drinks. I feel comfortable too, seating is okay and I prefer to get the window seat, which always seems I am lucky enough to get it because Southwest lets you pick your own seats as you are boarding the plane!
It’s very cool how now you can use your cell phone for boarding pass if you have the Southwest app! I buy all my tickets online and print out at home, and check in 24 hours exactly as well. I love our new technology and it makes life easier! Boarding and getting in line went great.
My favorite thing about flying is after landing, when we deboard the plane, I really like seeing the Pilots at the end near the doorway or the Flight Attendants. I respect them so much and always thankful we made it safely :)

Normally I would rate Southwest a little higher, but recently its just Meh! I love the prices both for business and pleasure but the waiting is just getting crazy and getting just as bad as the big boy airlines… on recent trips which I hate to do I checked baggage and this is for a reason. The #1 is I just like to get to my destination and get on with my business or pleasure… but on 2 last trips here I am waiting and waiting this enormous Southwest line to check a bag! I know they have systems in place to tell them when peak times are when people are checking in why they don’t have more staff to get this done is besides me… you cant have 2 – 3 people processing people at 10am and 12p time frames. Either way very frustrating and the other part is the pick up.
On my last flight in from Denver it took 30mins+ to get our bags into baggage claim… those are just not minutes I can get back back on my life… I can understand waiting a few minutes for a bag but not 30! The people at even Delta who I hate flying on even have this figured out… so even though I am a loyal Southwest customer I say start getting your stuff together a little bit better before others like me start noticing and look for alternatives.

Bought 2 one way tickets and a pet ticket for a flight at 5:40 am on 2÷24÷15. We flew out of SMF to BNA.
I checked in online at 5:40 am the day prior and was glad I did b/​c we had an awesome position in Group A 32 &33. We were flying for the first time w/​out dog and it was easy breezy. His ticket was $ 95.00 and he fit nicely under the seat.
We flew from SMF w/​a brief 35 minute stop at LAX before heading to BNA.
Two of our flight attendants were awesome and one was rude and seems to hate her job. I guess that happens but when you work in customer service, you need to get the stick out of your @** and slap a smile on your face– we’ve all been there.
The leg space was fine and the snacks are honey roasted peanuts or pretzels and additional snack packs along w/​soda options and adult beverages for purchase.
I love that they allow two bags to fly free– that was huge as we were moving and it saved us some $$.

Southwest, you are actually pretty cool! Thanks to you, I actually get snacks on the plane and don’t have to worry about checked bag fees if I want to bring a lot of stuff with me!
I also appreciate your clean digs in Terminal B at SMF even though the restaurants surrounding you need a good kick in the ass to step up their quality. One of the things that I like most about you is that you have serious dealz all the time on airfare within CA and to the Pacific Northwest. Thanks to you, I am able to fly to Portland on the regular and not break the bank! You also help me avoid that annoying drive to LA on I-​5 since I can fly on your wings instead.
Even though you are pretty damn good, I still have a few requests. The $ 8 per day surcharge for the Wi-​Fi on-​board has got to go. Don’t you know that free is better? You figured that out for the two free checked bags, so let’s now extend that to the Wi-​Fi on the plane. I also really wanted to watch a movie on the plane to Boston today, but can’t because I don’t have any headphones and you don’t sell them. Even United sells headphones for cheap, and we both know how much they suck, so why can’t you be better than United in that department? Lastly, I might just give you five stars if you find a way to put power outlets on the plane so I don’t have to worry about my electronics running out of juice.
Overall though, you are a doing a damn fine job and I’ll be flying you for a long time to come.