Seaport Airlines

One of my worst travel booking experiences ever. Thought I’d try small plane for flight to family & reduce to four hour drive time to one hour flight. First, the discount code advertised was much less once I typed it in to book. Red flag number one, but its my birthday weekend trip so I’m open to the higher price than I initially bargained for. Purchased ticket, then few days later THEY cancelled flight. When I called to get refund, I was informed wait 2 billing cycles before I will receive my refund. Really? You take my money for two days, hold my money hostage to gain interest for two months???

The worst airline ever. The customer service is arrogant and rude, they rescheduled my flight twice and when I got to the airport they called me and said the plane was down for maintenance. I travel a lot I never experienced such a hassle in my entire life. Employees in Sacramento branch need a lot of training how to deal with customers.

The little airline that could! Gotta admit, I had my doubts when I stepped out onto the tarmac at SMF last week to board the Cessna 280 Grand Caravan — set up for ELEVEN passengers plus the pilots. Not my first time on a single engine plane so no biggie but if little planes frighten you, best to stay away.
Went from Sacramento, stopping in the Visalia Airport/​Truck Stop (not really, but it was so small that if you needed to use the airports bathroom, you had to go through security). We then went on to Burbank where a couple of us got off — the rest went to San Diego.
The only irritating thing was that I couldn’t just grab my bag when it was 6 feet away from me at Burbank — I had to wait for it to put through the whole baggage carousel thing which took another 30 minutes. Oh well, whaddya want for $ 150 round trip? Views were great due to the fact that we flew around 9,000 feet max. Oh and one last thing — the planes are NOISY. Bring ear plugs or headphones and some music. I’ll definitely fly SeaPort again.

Worst airline ever. My flight was delayed because of «lack of aircraft». I was bumped from a flight for no explanation. Then my flight was delayed for three hours and NOBODY told us what was going on. We all sat there waiting for at least somebody at the gate to tell us to board or something. Nothing. We waited 45 minutes PAST our boarding time before somebody finally told us that we will be delayed for another 30 minutes. Worst experience ever. Even worst, they attempted to board a person in a wheelchair on to the WRONG PLANE. Me, I was super pregnant at the time. Did not get a warning that we were boarding and was not allowed to use the bathroom when they started boarding.