Performance Bicycle

I must admit I frequent many a bike shops where ever I am. It’s like my candy store. Performance is definitely my top 3. They don’t have the highest end bikes nor the lowest. But they have a LOT in the middle. They always have a sale and their service is always helpful. The best part about them is their return policy. They are really good about that. They can track everything so that I don’t always have to find/​keep my receipt. I was recently there to buy new tires and had no clue which one to buy. But after talking to a guy that seemed to have tried them all. I choose one that happened to be 40% off, woohoo!

I have been a Performance Bicycle customer for more than fifteen years (having bought several bicycles and made dozens of smaller purchases) and always received outstanding service from your Howe Avenue shop, but the service that I receive and continue to receive from Kyle Wolf and his team has been above and beyond in so many respects that I was inspired to write this note on their behalf.
I always feel that Kyle is looking out for me and my family, and that he makes an extra effort to make sure that I am satisfied with my purchases. When the brakes on my GT Sensor failed two weeks after a routine tuneup, Kyle made it right by replacing the system at minimal cost. When I wanted to convert to tubeless (Performance is not exactly state of the art on tubeless technology) Kyle worked with me and his mechanics to learn the system and problem-​solve – over the course of several weeks – several tricky issues with the conversion. He always stayed connected to the job, supervising the entire process closely. Even though I could have taken my bike to a shop more familiar wit this technology, Kyle demonstrated a real commitment to serve my needs by learning everything he could about the conversion and making sure his mechanics had what they needed to fix the problem. This gave me the confidence I needed to stick with Performance through the learning curve. And I’m glad I did.
The most impressive moment happened recently when my dual suspension mountain bike fell off a Saris bike rack while I was driving on the freeway. I showed Kyle the rack and he took the lead in my negotiations with Saris. The bike rack system had failed and Kyle managed my warranty claim with terrific skill. He called me virtually every day to keep me updated on my progress with Saris, even giving me his personal cellphone number so that I could check on things during his day off. In the end Saris honored the warranty and I have no illusions that this is mostly due to Kyle’s tenacious followup with their customer service department.

I like the shop for its convenience and great deals during sales. Some sales associates there are great, while others just give a weird vibe. I still find my way back to pick up little things here and there. In terms of bike service, a local bike small bike shop will probably offer the best experience in my opinion, but you can’t beat Performance Bike’s deals sometimes and they have a pretty wide selection of accessories and gear.

Came in the other day to buy a new helmet, and the staff was very friendly. They gave me the low down on what to buy and were very knowledgeable. Also, I’m a beginner cyclist and with my first century coming up, Kyle offered to help show me how to fix a flat tire. I have a cyclo cross bike and the gator tires can be a bit tough. Luckily I didn’t need to change a flat yet, but I’m sure I’ll have to at some point. Thanks Kyle!

Kyle and the folks at this Performance are top notch. I have always been treated great by everyone there. There is a strong selection in bikes, accessories, and apparel. The pricing, sales, and Performance rewards nearly make this my one-​stop shop for all things bike-​related. A bonus is that the store is easily accessible from the American River Trail. I will strongly recommend this to my friend.

It seems like this is a pretty good shop. I would totally give these guys 5 stars but somewhere between this store and the Carmichael one my request to have a bike built was lost!
I was told it would be ready for pick up the day after I visited the Carmichael location, since they had to call the Howe store to set the whole thing up. I called the next day to check the status and they said it was the first time they’d heard anything about it. I don’t normally like to call a place to check status on anything so I don’t disturb them working on my things, but I’m glad I called or I would not have a bike to go pick up.
They have pretty competitive prices and seem to be a good shop. But it seems like the Howe store could use some extra help, it seems like it’s hard to get one on one attention there sometimes. I was at the Howe store before I went to Carmichael. I needed a bike within a couple days since my car was about to be in the shop and I would use it to commute to work. The Howe store said they didn’t have anything my size and my price range — I’m not your typical 6 plus footer, seems there are always plenty of bikes for people those heights. I left that store and went to Carmichael, they suggested a women’s bike, which is not a horrible thing since women’s bikes don’t look like our grandma’s women’s bikes used to with the dipping down bar. The crazy thing was that the bike I got sent me right back to Howe, so I ended up doing a whole lot more traveling than I was hoping to do for the same bike.

Walked in at 5:15pm with 45 minutes to spare before closing. Wasn’t greeted at all and everyone working was already checked out. Had to ask for help but the vibe was still negative so I walked out and spent my $ 3k on 4 new bikes somewhere else

My buddy gave me a whole bunch of random gear including clip in pedals, cleats, and shoes for my road bike, which is beyond awesome, but NONE of it went with each other. So I walked into Performance Bicycle (without an appointment on a Saturday) and went up to the first person I saw who happened to be Josh. He happily stopped what he was doing and went through everything I had, told me what would be best for me to use, as some of it was mountain bike gear, then just right then and there put my new SPD cleats on my shoes to fit my pedals! Thanks for your excellent, no-​hassle customer service Josh =) I went on a chill 42 mile bike ride that same day and my cleats and shoes clipped in/​out super smoothly thanks to you!!! I’ll definitely be going back to Performance Bicycle on Howe for all my future cycle needs.

Performance is a great place to get service, tips, to try a new bike, etc. They are always of great help. Very friendly. Like all other stores at like to go during off hours because it’s less busy and it seems that they have more time to answer your questions, etc. I have had service done here before on one of my bikes and I was very pleased although very busy they were able to fit me in before an intra state ride I was doing.

I would like to express how the staff on sight has a ton of experience with customer service as well as knowledge of the product they keep in stock, very patient, Christopher explained so much, there wasn’t a question he couldn’t answer, did the 6 month interest free financing on a very nice Fuji 1.1, I am so glad I purchased a bicycle from these guys, the spindoctor looked over my bike and I was completely satisfied and amazed on the quality of work he provided. If your going to purchase a bicycle I would stop by and take a look at the Great selection they have in stock

What can I say? I’m digging this place out as I visited there for the first time! «Performance Bicycle» brings the customers to explore their amazing selections of bikes and accessories at a reasonable price! As I entered their doors, the atmosphere is quiet and calming as I welcomed there. The concept is much like a used bicycle shop, yet it has everything you needed the most both new and gently refurbished.
The employees are doing a great job for making the customers like me a great service. No cons at all.
After I got a brand new bicycle for my birthday few weeks ago along with a new helmet and a bike rack for my car, I was trying to find a good cycling clothes here. I asked the sales associate to help me, and it gives me some good suggestions of the products they have. I tried the performance ultra short sleeve jersey and the performance sport liner shorts right from their clearance rack and sales rack (both medium sized.) It did fitted very well as I was wearing it for the first time. The prices as I mentioned is reasonable which it costs closely expensive to buy, yet it’s worth the value after purchasing it. The good factor for buying the items that it didn’t fit well, you can return items for 1 whole year! It’ such a great idea to return at anytime at any date you preferred before the year ends.
There’s plenty of parking spaces available, so you can park anywhere you want near or far.
To conclude, Performance Bicycle is a great national bike shop that I’ve ever experienced the most! A well, worthy visit for bicyclist alike! My rating: 4 solid stars.

My wife and I are re-​introducing ourselves to bicycling and our salesman Kyle was hugely helpful. We asked a million dumb questions and he patiently answered them all. It was perfect customer service and we were absolutely delighted.

That feeling when you go back to a shop a year later, and the sales person remembers your name.. wow.. .five stars isn’t enough. These guys are great. Kyle is an absolute professional. They are the only place I will but bike gear.

Last week I toppled of my bike for the first time (as an adult) and pinched the tube, leaving me with scrapes and a flat.
I wasn’t about to let someone change it for me, so I went to Performance Bicycle to get the tools and tubes I needed. Expecting to have to watch YouTube videos to complete the task, I was really excited when Kyle offered to help me learn! He was a great teacher. He showed me, but also had me complete it on my own giving me the confidence that I could do it again. He also helped me determine the cause (low air pressure).
If they keep providing customer service like this, even on a busy day, they just might have a customer for life.

This is the closest Performance to me. It’s also the one I will not go to. I’ll actually drive the extra 20 minutes to avoid this one.
I am a bicycle newbie. I don’t know anything about them besides how to pedal… maybe. I wanted to pick up bicycling as a hobby and a friend recommended Performance. I bought a brand new bike online (~$ 1000) and had it shipped to this location. I came in to pick it up and a very unenthused younger guy rang me out. Ok, he might’ve not known that I was a newbie and thought that I knew what I was doing. I get it. So I asked him for some recommendations with several open-​ended questions about the bike. All I got in return were short and unhelpful answers which made me feel dumb and discouraged.
I came in a second time to buy accessories. Maybe the first time was a fluke and I believe in second chances. Same thing. Short answers, bad customer service, just discouraging.
Thank goodness for Youtube. It taught me way more than this Performance could ever. I say «this» Performance because the Performance off Sunrise is superb. Definitely check them out.

I drive 30 min and pass up 5 bike stores to come here. Caleb and Kyle customer service rocks!!!

Omg! My wife and I went here to purchase a bike rack for our truck. The service from Caleb & Kyle was impeccable, even staying an hour after store hours while Caleb happily assembled & installed my bike rack in our truck. We tipped Caleb $ 6.00, that’s al the cash we had but he was worth way more. We went back again today & same great service! What a great difference from the suck & pathetic service (or lack there of) at Folsom Bikes Plus! They’re not worth the drive or $$, Thanks Caleb & Kyle, u guys rock! We’re groupies for life!

It don’t get any better!
I bought a Fuji bike from Kyle and it was the best thing I did. I totally enjoyed the bike until it was stolen! But don’t worry Kyle sold me another just like it. He was great at explaining the shifting and features of this bike. I am a very happy customer and if you’re looking for a bicycle or just need pars, service then come here. Id totally recommend this shop.
The entire staff is helpful, Mike, Kaleb etc and the Saturday ride is fun!
My second new bike (in 3 weeks) will be ready this Friday and cant wait!!!

Have a rear flat.
Right now, 4 tubes for the price of 3 @ $ 6/​tube.
4 tubes for under $ 20 after tax. Nice.
Not nice? $ 10 to install tube after purchase. Just did it at home instead.

So if you’re pretty and you’re fit, then the customer service rocks! I’ve been here a few times and trust me, i’m not ugly but when i wear workout clothes, the staff here tends to look the other way. The staff pretends to be friendly and its so obvious too. They should just be real! Oh, and when you’re ready to pay, do expect a long wait period. They take forever to process your transaction.
Their sales is pretty good though. I bought my bike, helmet, & backpack here.