REI

This place is hug & stocked. I wish the Northridge location was this big. They have everything here. Still pricey like all REIs but «it is what it is» ;).
Can’t wait to drop in here again.

Good products, bad customer service. They don’t really listen to your whole question, just try to give you the quickest and simplest answer before you can finish what you were saying.

Standing & looking at hiking boots, 3 sales people walked by & didn’t acknowledge my presence. When some finally came to help, went up to someone who came in the boot section after me. Lousy customer service!

Very happy with the service I received, and hiking boots that I bought. The service was very polite. Demanding customers that thought they should be served before others, others just rude. Even myself, tried on 5 different pairs of boots and not a hitch. The staff was very patient and knowledgable. Needless to say I purchased two of the five I tried on! My wife was present and impressed with the whole experience. Wrapping this up, thanks staff of REI, we had a great time!

Women who helped us with a tent was very nice and very helpful. The dude in the shoes, not so much. If I’m holding a shoe near the employee area and you look me in the eye and continue walking so you can go talk to my boyfriend about a shoe he isn’t looking at and then help the guy next to him, that’s rude. Apparently a simple «have you been helped» is too hard. I may be cranky, but your customer service was terrible and you lost a sale. Next stop, Fleet Feet.

Starting to hike more often. Such a great activity with family and friends… even alone for that matter. Picked up new hiking gear for our next adventure. They have a huge selection of hiking essentials with knowledgeable staff eager to help.

Amazing return policy. Make sure you check there schedule so you don’t accidentally come on a garage sale day when you aren’t there for it. The parking lot will be packed and the line is crazy. Always filled with high quality items and knowledgable staff. I love buying my athletic shoes here. It’s a very fast and painless process.

Well-​appointed REI: a huge store. Typical, can’t do without camping and outdoors gear. I’d need a second house if I had an unlimited budget with all the really cool gear they have.
I need an unlimited budget! (Don’t we all?) Next New Year’s resolution!
The salesman remarked about how much stuff gets stolen there. What has this nation come to?
I happened to meet a pleasant woman at the cash register (do they call it that anymore?) who looked like she was having a bad day. Got her to smile and laugh.
Very nice people.

The staff is VERY helpful and patient. My partner and I both had to get backpacking backpacks and had no idea what to look for. The staff there was very good about telling us how to fit the pack, they measured us, helped us pick out the right one and didn’t leave us till they were all done with us, even on a busy Saturday.
I recommend REI over any other sports store. They have more variety, well trained staff who really know a lot about their products. I really think REI picks people to work there based on what the employee knows and not just because they are looking for a job.

There are no more words at all because this national outdoor store has it all by bringing the customers to own their adventure gears and equipments all season long. REI (named: Recreational Equipment, Inc.) has the most up-​to-​date selections to make your adventure preparedness ready. I quite frequently known REI for a while since I began shopping some outdoor items back in the 2000s with my older sister, and it never gets old to come by to this store as of today. As I entered their doors, the atmosphere and the concept is much similar to most REI locations across the United States with the same decors and interior designs.
One of the best things that REI has offered is they have the finest selections of classes which you can learn how to kayaking, climbing, skiing, hiking and many more every month, every year. On 2÷20÷2016, I visited and participated a special class of «How to Ride A Bike» which it’s a basic introduction of riding a bicycle and identifying bike parts for the first time. I’ve never rode a bicycle for a long time since I was a child while riding with a small tricycle to prevent me of tripping and falling thru my body. Several years later, I decided to try it out after my sister received a new bike for my 25^th birthday several weeks ago. The instructors from REI at Sacramento that I’ve met, Jason and Jessica are such a great duo to meet with. They wanted to conquer my fears by demonstrating on how to steer the bike properly especially paddling and adjusting the bike seat too. I tried so hard after several attempts until I finally figured it out. I was astounded that I can able to ride my bicycle successfully after my first try. I hope I could come back for more bike lessons in the future because it’s the best class that I’ve ever experienced for.
Now onto the availability items inside the store. Every aisle of outdoor equipments are totally arranged and organized perfectly, so I can find any items on what I want to buy. The prices are reasonable which it costs expensive to own, yet it’s worth the value.
The employees are doing a fantastic job for making the customers like me a wonderful service. They treated me very well on how to find one or more specific items, and providing helpful tips. No cons at all.
There’s plenty of parking spaces available, so you can park anywhere you want near or far.
In the end, REI is the most sensational outdoor store that I’ve ever shopped and visited there no matter if I want to start my own future adventures. A worthy visit for all ages! My rating: 4 solid stars.

You know that comedy skit about how girls all say they like hiking because that is what we think guys like? And it is one of the only activities that you can do without any practice and still pull it off? Well I told my (at the time) boyfriend that I liked hiking. And camping.
Fast forward two years and now my husband expects me to go hiking. And camping. Luckily I do actually enjoy both acitviites now but this place has been a huge help in making sure I had all of the gear I needed in order to not die of exposure or fall off a cliff while making good on my outdoorsy promises.
The selection in this store (and online) is huge. You walk in and it is like a toy store for adults — cute activity clothes and gear for days! And the membership thing is LEGIT! I just used my reward from last year to buy some cute new down vests (for hiking of course). And with their return policy you dont need to worry about buying something and getting stuck with it.
Only downside? Stuff costs a GRIP! Although they do have a great clearance section.

This review is solely for the customer service I received last night from Paige!
Drove over last night to pickup a rain jacket I had put on hold, went directly to customer service and Paige was there to give it to me!
I was trying it on in store before buying and she told me about the excellent return policy and asked me questions about my day. It was lovely talking to her after a long day and I felt like the customer service I was getting was super good considering they were 15 minutes to closing. She looked up the jacket in different colors, offered to order it for me if I wasn’t satisfied with my purchase, told me I could return it without a receipt if need be. It was just great — she answered all the questions I had.
She wasn’t super pretentious either. Every time I go to REI I feel like I always get someone looking me up and down and it just becomes a terrible shopping experience for me.
The store itself is huge — very clean and organized well. Oh — also I got the jacket at a great deal! Yay! Super happy with my experience here!

REI has everything you could need for a variety of outdoor adventures. From biking, skiing, camping, climbing, kayaking, running, and a host of others, REI will get you outfitted with the best gear in the industry. The gear ain’t cheap, and it will last forever is cared for properly. And until recently, if the gear didn’t last forever, they would return or replace it no questions asked.
If you plan on spending more than a couple hundred dollars here in your life, you should spend the $ 20 to become a lifetime member. Members get 10% back on their purchases, and have access to quarterly «garage sales» where you can get returned gear for next to nothing.
Employee helpfulness is hit or miss, but generally is pretty good.
They also have a repair shop for your bike and ski gear. Ive had my snowboard tuned up here, and they did a great job!
Now stop reading this review and get outside!

I don’t know how I could rate it any lower than five stars. They have everything you could ever want if you’re going adventuring.

REI is definitely the première destination for high-​end outdoor gear. If you need specialty climbing or biking equipment, their location near Costco off Expo Parkway is a great place to stop. This location has been around now for several years, but it still looks great inside and out.
They have a large selection of apparel, gear, and even rentals. The prices are still very high, but you are paying for the brands. In an age of Amazon, I think most people can get these items online for less. There are also many bargain brands that are better for the average outdoor enthusiast planning a weekend car camp instead of climbing Everest.
Still, if you need top quality gear immediately, REI does deliver. They have sales and discounts, and lots of people «borrow» equipment here using their generous return policy. Plus, sometimes it pays off to buy higher quality equipment that can last a long time.

This place has VIBRAMS. So we tried on a few. I was lucky to find a set that was exact size as my feet in the clearance section. I got a great deal. Normally they run from $ 80.00+ or over. I got mines in the $ 50.00+ range because it was in clearance. It was also comfy and fitted just perfectly to my feet.
Using these to walk around my gym and do some exercises. It’s comfortable and worth it. It feels really good and comfortable.
They have a membership system which I did not sign up for. I didnt sign up because I wasnt sure how many times I would walk into REI to buy things. But if you want, you can get that and get a lot of discounts. It’s a really nice place to shop and the workers are really nice and helpful.
The guy that helped me with my Vibrams gave me lots of options. New Vibrams and he also pointed at the Clearance section. I WAS SOOOOOOOO LUCKY!

REI is amazing and this store in particular is very cool as well.
I’ve been here several times before and have spent a few hours at a time just browsing the store. It’s definitely worth it to become a lifetime REI member if you enjoy outdoor activities on a regular basis. It’s only $ 20 and it lets you earn dividends from your purchases and get 20% off one full priced and one outlet item about twice a year.
The best time to go is when they have a sale, which seems to happen at least every 3 months in some capacity. I’ve bought a Camelbak day pack here, hiking shoes, hiking pants, hiking socks, snacks, camping dishes, etc. If you need something for an outdoor activity and want it to be of high quality, you can reliably find it here.
I’ll be back in the near future & hopefully an awesome sale will be happening at the same time!

Shut up and take my money!
The staff here has been consistently great! Sometimes they’re spread very thin, but when you get some quality time with one of them from the section you’re shopping in, you’ll be able to make some pretty informed decisions about what to get, and why. And, you’ll know exactly why you should buy those ten other items that you’ll need to do whatever it is you’re going to do, as well (and I mean that in the best way possible! Better safe than sorry).
I frequent this location and every time I walk away a happy camper ;)
Sometimes they run out of stuff pretty quickly, especially if it’s peak season and it’s a common item. If there’s anything specific you’re looking for, it’s best to call ahead to see if it’s in stock. If they do have it, do a prepaid hold. They have an amazing return policy, so it’s not so terrible to buy it early. Plus, if you ask them, they can hold your item for a really long time (months?). It’d be easier if they just transferred items from store to store, but unfortunately that’s not their policy. You can, however, order online and pick your shipping destination.
Tip: Costco is only a parking lot away in case you need to stock up on food or other misc. bulk items before you do your outdoorsy thing.

You guys. You can spend money out the wazoo here, but you’ll get lasting quality. Whether your outdoor adventures consist of camping, hiking, biking, climbing, or almost any other outdoor activity you can think of, you’ll find what you need here. Not only that, but their employees are great at answering questions, especially if you’re comparing items and are unsure of what to purchase. Almost every time we’ve come in, there has been at least one employee asking if we need any assistance.
They’ll basically let you return anything here, even if it’s worn or used. Then all that good stuff turns up at the REI used gear sales, which are open to all REI members. I’d definitely recommend becoming a member for the small one-​time fee, and then you’re in the REI family for life, and you can get sweet deals on things that you otherwise might not be able to afford.
We’ve purchased sleeping bags, camping pillows, men’s and women’s clothing, Enos, hiking boots, and a sweet tiny towel that soaks up 8x its weight in water, among other things. We’ve only returned some clothes, but everything else has been on point and we are satisfied customers. I guess you could say we’re hooked. The only thing I’d caution buyers about is that we have found some of the exact same camping gear at Walmart for way cheaper (a Stanley cooking set). So, just be smart.
Adventure is out there!

This review is for the bike shop.
I have always taken my mountain bike to REI. It’s about 16 years old now but I have a bunch of specialty parts on it, and I love it, so I’d rather bring it for a tune up then buy a new one.
I called earlier in the day and spoke to Matt (Matthew) on the phone. I told him that my poor bike had sat unused in my garage for at least a year and also suffered an injury from our aggressive movers. He told me that I should buy an REI membership because I could get a discount on the bike tune up plus sales. When I told him I saw a deal online for a $ 20 gift card he said that was cool, but if I came in and purchased it that would be better because staff would get credit. After he answered a bunch of my bike questions I hung up and found out I had to spend $ 100 online for the gift card, so I opted to sign up in store to give him credit.
When I arrived I was greeted by multiple bike guys and it was great! All of them were really helpful and they pulled my bike in the back to give me a breakdown of parts and labor. They were really, really specific about each part and all of the labor costs and wrote it all up for me. Their bike mechanic even came out and spent a good 20 minutes going part by part and talking about best and worst case scenarios. The cost was extremely reasonable and I was so happy to have the mechanic and also Matt there to help me through a few «recovery» steps for my poor old bike.
After the formalities were done I left her in the back and then Matt helped me out on the sales floor. I wanted to know about the upcoming Member sale and also had a few inquiries about a bike for my husband. Matt gave me a few options and also told me to bring in my husband on a non-​rainy day (what is rain?) to have him test drive some new rides.
I know REI isn’t necessarily local but I’ve been bringing my bike to them for years and this is my first time in the Sacramento store and I continue to be impressed with their vast knowledge and customer service.
Don’t be scared with a big box store price tag, these are awesome bikes and to me, a knowledgable, trustworthy staff is so important. I continue to be a loyal customer and their performance today confirmed my feelings! I also teased Matt when he tried to sell me a credit card, I told him he was an excellent salesman. So, corporate, if you’re reading this, Matt needs a raise!