Paradyme Sound & Vision

The WORST customer service. I would never recommend anyone waste their money here. Every time I come in, even when I have an appointment, it takes at least ten minutes before someone so much as acknowledges me. Sometimes when I come in there isn’t even a single employee in the store, so I sit and wait until someone decides to show up. Also, every time someone helps me, they offer very poor service and use the excuse that «I don’t work in that department.» Been bringing my car here for over a year and have yet to meet someone who works in «that department».
Today was the icing on the cake. I had a 1 pm appointment, due to traffic I walked in the door at 1:01. Waited in line for 20 mins. Finally the one employee working acknowledged me, took my keys, and walked away to help another customer without another word! No estimate on how long it will take, no offer to call me when they’re done, no «go ahead and enjoy the waiting room» (which I didn’t know existed because it had literally never been offered to me before, but I heard them offer it to someone else today). I had to flag someone down to ask them these questions and if there was any paperwork I needed to fill out or if they were just going to snatch my keys and take my word for it… Of course there was paperwork, they didn’t work in that department so they didn’t know how long it would take, but they would call me when it was done. Fast forward over two hours, I’m tired of sitting at Starbucks, why is this taking so long? So I call and they claim they’ve been calling me for hours and my phone doesn’t work. I ask them to try my phone again and, wouldn’t ya know, it rings right away. Then I show up and they’ve LOST MY PAPERWORK. Also, every time I’ve been here they’ve double-​charged me and it takes a lot of time, a lot of arguments, and a lot of phone calls to get the extra charges reversed. If I had so much as one casual apology for the multitude of mistakes they’ve made with my account I would feel differently, but it has been made abundantly clear to me that not only are these people incompetent, but they just don’t care about their job. I work a low-​paid customer service job too, but I also give enough of a shit about my customers to give them the best service I possibly can.

Staff was nice, patient and attentive. They answered all my questions and never once came off as rude. They installed an AUX input into my 2006 Honda Accord for around $ 315. They did not break anything which I definitely would have if I had tried it myself. Their work was clean and all the wires were hidden. The product carries a one year warranty and the service carries a life time warranty. They have been named #1 in their category on the KCRA 3 A-​List for several years in year now and I see why.

The experience was awesome! Went Above and Beyond in their customer service. They installed the Bluetooth portion for free!!! Very nice and accommodating people. Totally would recommend.

refuse to help. wanted a tv installed but they said i didn’t buy it though them. I thought better of them, all I wanted was an install.

So last Monday it’s raining and I decide today’s the day to upgrade to an in-​dash Nav/​Radio unit. I drop the car off at Prestige Stereo and they begin to install a Jensen 7022. With time to kill, I decide to walk across the street to Paradyme Sound and check them out.
The store has a modern, open layout — much better than Prestige. I decide to act dumb and ask the guy behind the counter how much it was for a Jensen 7022 installed in my BMW. That’s where the conversation began going south. The salesman informs me there is no such thing as a 7022, only the 7020. I replied the 7022 replaced the 7020 about six months ago and once they spin down their old inventory the 7022 is all the suppliers have. But not to be swayed from my plan to compare their costs, I ask him to figure up the costs based on the 7020 which is the same cost anyway. Then he buries his head in his computer and murmers and moans for about 10 minutes — never looking up. Ever so often he would mumble stuff for example… «oh, that’s not good you’re car requires a factory amp by-​pass that will add several hours to the installation plus over $ 100 for the cable»… then continue staring into his screen punching in more data & God knows what. Finally he looks up and informs me the total parts and install will run close to $ 900. «Are you sure?» I ask. «Positive» he replies. i thank him and leave.
I go back across the street to where the unit is being installed and informed them «stop everything fellas — we gotta get an Amp by-​pass cord and the cost of this install is about to go through the roof»… to which to which they laugh and reply… «we’re done already». «You don’t need an Amp bypass — that BS is just some of the games Paradyme plays with it’s customers — we hear it all the time». I give ‘em my $ 550 and go home…
Paradyme has signs posted everywhere about how they were voted the #1 audio store in Sacramento… blah, blah, blah. They proudly display banners from this contest that they’ve dominated for the past 5 years in a row… I’m just guessing here, but it probably wasn’t a democratic vote.

I would give them 0 stars if it allowed me to. If you want to receive unprofessionally service and listen to ignorant political rhetoric then visit this establishment.

Awesome service today.
Great attitudes, clear & unrushed answers.
We know you couldn’t confirm legally on one Q, but it was still funny asking.
Everything worked for my friend on our way home, just like you showed us!

This location has the worst customer service I have ever experienced. I would never go here again or recomend anyone go here for any of their needs. I purchsed a bulb for my rear projection tv, had them install it and was given a 90 day warranty. Two days prior to the warranty ending it blew but I wasnt able to call them because we left town shortly after and returned a couple days ago. Wife called yesterday and was told to call back and speak to Mike. Called today and because it wasnt called the day it happened (two days prior to end of warranty) they would not replace it, but would sell another one at half price. He tried using a three year warranty for a car to explain it. He was sarcastic on the phone telling me to have a nice day when I was obviously upset. Never go to this Fulton location!

They installed a rear-​view camera system and left a dashboard cable unhooked which later caused various buttons on the dash panel to be inoperable. I didn’t notice the problem at first, and so later, when I took it to my dealer, they found the problem and fixed it for $ 70, but when I asked Paradyme to reimbursed for the cost of the labor, they refused. I can understand that they wanted a chance to fix it themselves, but they could have offered me something for my trouble, since it was their fault. I will not use them again. Why? Because they were sloppy in leaving the cable unhooked to begin with and because when they were asked to recompense me for the trouble, they refused.

Bought a viper alarm from them. They installed it. It malfunctioned or there work did. The alarm always went off on its own over and over. I called them and told them all they cared about was a stuipt receipt. They were not help full at all. So i brought it in there and this guy was rude, so i asked for a manager, and i was talking to him. Long story short. I paid the dealer to pull the alarm out, total bs. Waste of time. Waste of money DONT BE FOOLED LIKE ME. THE NAME Paradyme is totally average company. And i will never go to them. Totally unprofessional. The system and labor and customer should always come first. Not the egos who think the customer is wrong and there work is flawless when its not. One other thing they left my battery terminal loose. Which caused by car to short circuit which burnt the battery out. Please beware of the up and down work they do

Stay away from this company. At one time a place to get high end products and services. Spent over $ 8K there and when a receiver was going bad they knew the company had issues and never informed those of us that purchased that produce. When I finally notified them they said they would replace at no cost. When tech was done he gave me a bill for $ 105. I emailed Paradyme and then then emailed me a bill for $ 130 and today received a bill for $ 180.00. If you complain they will hit you with increased costs. I don’t trust anyone at this company and don’t feel my $ 8k was well spent. In my opinion you take your money and quality of product and service in your own hand if you go with Paradyme at 1728 Fulton Ave, Sacramento, CA.

Had Paradyme come out to assist with problems with my home theater system. Company rep (Manager Bill C) came to the house switched my home theater system from one hand– held system to another. When he left, he said it worked however the hand– held signal wasn’t working. When I called back he declined to come back to fix my system: said I was «condescending» and «accusatory» when I wanted the system to be corrected. Customer service not good. My money was refunded however I didn’t appreciate how I was treated and they refused to work with me. Unless you are extremely tech savvy –Paradyme is not the company for you.

I’m not sure these guys know what they are doing. I wanted an alarm with keyless entry. They quoted me over 600 (200 for the part under the engine and 100 each door module) Nonetheless I got it done for 250 elsewhere. It didn’t even need the door modules they claimed I had to have, I just had a relay installed by the engine.

I would never hesitate to buy something at Paradyme instead of BestBuy or Fry’s.
Their prices are exactly the same, but the service is tremendous.
The salespeople are so knowledgeable and if you tell them what you are looking for they will absolutely point you in the right direction.
I especially like working with Bill, the salesman in the Sacramento store.
He knows so much about audio equipment it’s amazing.
If you want high end or just normal audio he wont steer you wrong.
Great place.

After getting my car installed by Fry’s which I’ve complained about. Paradyme assure me about the broken parts when I got my parts installed at Frys before here. I was shock and disappointed! I wished, I would’ve came here first to get everything professionally installed by Paradyme. If you value your car and audio, I recommend coming here first. They have a great selection at a very competitive price and professional service. From now, this will be my one time audio shop! Hands down! A great job and the best team member this places has, what a gem!

Thanks to Bill and the entire staff on the high end audio side of Paradyme. I purchased a Naim Audio Server, not cheap by any form of the imagination and have been thoroughly pleased. I will be back for my stuff when my new budget is approved.
Keep up the great service, highly would recommend this business for products, service and advice.

Review from my boyfriend:
Searching around for car audio businesses that do a great job is not easy. I had checked out ML Audio and Fry’s Electronic before Paradyme and my quotes were absurd (they wanted to build me a custom box and include add-​ons that I don’t need, because of the car profiling). I called Paradyme when I had a day off and reached Tim. He’s a chill, knowledgeable guy that isn’t trying to make money off you by top-​down selling. I wanted a 1000watt system, and after him recommending me woofers/​box/​amp, the quote was up there with those other guys. BUT, he price matched in order to bring my quote down to a reasonable point. I was also online and added everything he included in my set-​up into my internet shopping cart and the price was a $ 300 difference) (Score 1). So satisfied, I scheduled an appointment and dropped my car off for the upgrade. After work, my girlfriend picked it up and saw that he added some grills onto the subwoofers because I store my longboard in the trunk (Score 2) without charge! The installation was perfect for me, wires were hidden, all you see is the box and the amp sits flush right behind the seat. I was more than happy with installation and after hearing the system for a week, money well spent. CONS: Not Tim or the installation guys fault, just annoying but I had asked for it originally, was the adhesive mount bass nob. So I brought my car back, Tim took it to the back in under 5 minutes, no appointment, got it fixed (Score 3) in under 30 minutes. THEN, after taking it home, noticed my trunk button didn’t work. Brought it back again for a second round, today, he took it in immediately, they fixed it in 15 minutes (Score 4). I have no gripes and will not knock a star off. These guys know what they’re doing. I don’t do a lot of reviews but I feel like these guys deserve it. I drive a 2013 Chrysler so I expect ONLY the best and Tim and his team mated the JL system to my Beats Audio PERFECTLY (Score 5). Give these guys a try, I find it hard to believe that they are rude or prejudice, I experienced nothing of the sort. Thanks Tim, I’ll definitely be back for another set-​up in the near future.
(Pictures of the work included, judge for yourself)

Horrible custome service. I just called and asked if they repair vintage car audio equipment. The lady says NO, we can’t get parts for that stuff… What stuff lady? You didn’t even ask what I had to be repaired. Great way to gain new business. I’d give 0 stars if that was an option.

I originally went to Best Buy to have a new Viper Responder 350 installed, but after they told me I’d have to wait a week for an appointment for the install, and that they didn’t have the new Viper model, I decided to look elsewhere.
I saw that Paradyme had good reviews on here, and it was just down the street from my place, so I gave them a call. I spoke with Tim and he said they had the new model in stock and could install it right away. I headed over there immediately and handed over the keys. Originally he was going to charge me $ 50 more than Best Buy would have but after I told him their price, he offered to price match it, awesome. He then informed me it would take around 4 hours to install! Fortunately, Tim offered to give me a ride back home since I didn’t live too far away, awesome again.
Towards the end of the day Tim called and told me my car was ready. When I arrived he gave me an overview of how everything worked. Couldn’t be more pleased and if anyone asks for a car audio/​security place, I will be referring them to Paradyme.

I am a recent customer here and got an alarm installed. I ended up leaving my car there for the day and was fortunate to have a close friend of mine pick me up and drop me off. Their work is worth the price, and I’ve been happy since. They had no problem quoting me directly at what parts I needed and what system I needed as well. I would definitely recommend a friend here to get an alarm done.
They’re store manager was very helpful and answered all questions. Before I left with my car, The manager made sure he covered my new alarm from head to toe explaining how everything worked, which was very helpful especially to someone how doesn’t have much experience with car alarms themselves.