Best Appliance

I called Best Appliance to check on a problem with my washer. They set up an appointment and called ahead as promised. Carlos was the technician and he was extremely knowledgeable, friendly and efficient. He diagnosed and fixed the problem and the service call price was reasonable. Definitely will call Best Appliance next time we need our appliances fixed.

Best appliance sent their tech, Casey, over who fixed our refrigerator in a few minutes. Casey was very professional and immediately diagnosed the problem and solved it. Best Appliance is an excellent company providing same day service both times.

Great experience today! Our technician was on time, quick and solved the problem. He was very nice and I felt at ease with him in my home. I would recommend this company to my friends and family!

Anthony was very professional and explained everything. Great experience and definitely recommend him and Best.

Best Appliance and Lawrence T. provide incredible, timely and polite service — can’t be beat!

I’m a pretty reliable DIYer. What do I mean by reliable? I’m cheap; so I historically try to do everything myself. This practice of mine has usually been successful; you should have seen the dance I did when a wooden broom handle fixed my garbage disposal… seriously! I’ll upload it later.
Fortunately/​unfortunately, all good things must come to an end, or at least a pause. A couple of months ago, my two year old, Frigidaire dishwasher decided it would light up like it works, yet refuse to start. I starting watching YouTube videos immediately, but was so… discouraged. This looked hard. Finally, after hand washing mountains of dishes and silverware (silverware is the WORST), I got on Unilocal and found Best Appliance.
Mike got me scheduled ASAP and even put me on the wait list for my desired day. That even opened up, he called me the night before, but unfortunately the time didn’t work for me. So, yesterday, Dennis arrived on time and very professionally to my home in a Best Appliance branded vehicle, uniform, and with business card in hand. That means a lot as a woman who lives by herself. Once Dennis was assured that my pitbull, Mochi, wouldn’t bite him despite acting exceptionally protective, he got to work. Within a short time, I heard the dishwasher running and it was… magical. Dennis explained what happened, let Mochi have some kisses and was on his way. I then curled up next to the dishwasher and meditated to the beautiful sound of no longer have to HAND WASH A FORK.
I am beyond impressed and satisfied. If any of my other appliances go on strike (knock on wood), I will be calling Best Appliance.

Had my Washer Dryer fixed today. The tech arrived on time and charged me fairly.
Thank you.
Don in Davis

Casey did a wonderful job and answered all my questions.
Dev Berger

Casey was great!!! He was quick, very efficient and a great guy on top of all that. Next time I have trouble with my appliances I will give Casey a call. Thanks Casey!

I love it when a company chooses to give honest information and recommendations that will save me money even by sacrificing income for their company. This was my experience with Best. Lawrence was personable, professional, quiet and efficient while he diagnosed the issue with my fridge. Rather than charging us money to «try» various things to fix the issue, he let us know that the manufacturer has known about the issue for some time and has not published any tried-​and-​true method to repair it. He gave us excellent information on contacting the manufacturer to see what they can do to help us. I would call Best and request Lawrence again in a heartbeat!!!

Best Appliance is AWESOME! I am a very busy person, so it is hard to schedule an appointment with me, but Mike at Best Appliance diligently called me everyday for two weeks to let me know that he would like to schedule the appointment for my Kenmore refrigerator repair. I finally called Best Appliance at 1:30am on Friday, May 6, 2016 and left Mike a message asking him what the latest appointment he has available for Thursday, May 12, 2016. Elizabeth called me back on Friday morning, May 6, 2016 after she received my voice mail message and told me that she has scheduled my Kenmore refrigerator repair appointment for Thursday, May 12, 2016 between 3pm and 6pm. She asked me to call back to let her know if that appointment wouldn’t work for me.
Today is Thursday, May 12, 2016 and I want you to know that I spoke to Elizabeth at Best Appliance this morning at approximately 8:40am and asked her to let the service technician know that I wouldn’t get home before 3:00pm so please don’t call earlier than 3:00pm to ask if he can come by because I won’t be there to answer the telephone. She was very pleasant on the telephone and she assured me that she had sent the service tech a message telling him that I wouldn’t get home before 3:)0pm today. I thanked her for doing that for me
Anthony, the service tech called me ten minutes before he was going to arrive to let me know that he was on his way. I said okay. He showed up on time and he was polite, professional and very knowledgeable. He diagnosed the problem I was having with the ice maker and he corrected the problem. He answered my questions and he wasn’t in a hurry to rush out of the house.
Five stars isn’t enough for the service that I received from everyone at Best Appliance. They gave me super star service throughout the entire process from scheduling the appointment to the appointment itself so I am giving them 10 stars!!!
I highly recommend Best Appliance if you need appliance service!
Thank you Best Appliance for a job well done!
Sincerely,
Del Barbray
Broker
(916) 521‑9229

Frank was wonderful! On time, answered all of my questions and concerns. Was professional and friendly. I would recommend him to everyone!

We had a problem with our brand new oven. Dennis came out, he was on time, and very courteous. The issue was very minor and Dennis was able to fix it within a few minutes. This was a small job, but I would not hesitate to use them again.

We had Casey service our Bosch Dishwasher today. He was friendly, fast and efficient.
He even discussed what detergent we were using to ensure we were getting the most from our machine.

Casey was our service person today. On time and professional, knew exactly what he was doing, came in and went straight to work.

They sent a technician because water was pooling in my refrigerator. He blamed it on the seal. Replaced the seal. It did not solve the problem. They said it was a crack. I fixed the
crack as a test, it did not make a difference.
I spent hours researching replacing the refrigerator and almost bought a new one, a totally
unnecessary waste of money.
I went to Google and found the leading cause of water at the bottom of the fridge is a plugged freezer defrost drain, which brings the water to where it will evaporate. I called back, the tech had written he checked the drain.
Well, I had my handyman come over, he took apart the unit on the top of fridge, (the tech had not done that), and sure enough the drain was plugged. I took a picture of the disassembled unit and the plug of dirt.
The only reason they got a second star was I called, the head person said the tech marked he checked the plug but they would send someone else out, no charge, but I would be responsible for labor and parts.
Maybe if the tech had actually checked the drain for what is listed in google as the most common cause of water pooling, I’d call them back. Why did the tech mark he checked the
drain?
Mind you, my handyman fixed it after I researched it. I have wasted days of researching
replacing the unit including web time and going to stores.
I expect them to reimburse me for the cost of coming to my home.

I too had Casey come by and fix our dishwasher today. Having things break in your home is never a good experience, but having professionals (in every way) come to your aid turns things around. Will definitely use them again, not even a question in my mind.
Thanks Casey.

Fantastic! I will keep them on file for any future appliance repair needs.
I had a fridge go out on me and called another repair guy that I found on Unilocal.He came out and armed only with a power screwdriver, told me in a few minutes that I needed a new board, which he happened to have in the truck and would replace for $ 396. Knowing the price of the board is $ 147 and that it takes maybe 10 minutes at most to replace, including cleanup, I looked at him skeptically. So he proceeded to dig further and soon pronounced that based on his visual inspection, I needed a new compressor, at a cost of $ 1000. Of course I’m not going to invest $ 1000 in a new compressor for an 8 year old fridge, so he collected his service fee and left.
I thought that seemed strange, not to mention $ 1000 seemed high for replacing a compressor (turns out it only about $ 200 too high, still not worth doing). So I called around to get estimates for the job. When I reached Best Appliance, they actually had a live person answering the phone. I spoke with the service manager, and he asked me several questions about how the other guy had determined I need a compressor. He said in his experience, it is seldom the compressor on an 8 year old fridge, so he was skeptical.
Obviously he couldn’t diagnose the problem over the phone, but after asking me some simple questions, he quickly ruled out the compressor as the source of the problem. Their service guy showed up on time and was very polite and professional. He used a meter to check electrical components and a vacuum gauge to test the closed system, providing a written report of his readings and diagnosis.
End result was the same, the fridge is shot. But when confronted with investing $ 1000 or more in a new fridge, it’s useful to know that the diagnosis is based on facts and testing, not merely a best guess and an offer to provide an expensive repair that would not have fixed the problem in the first place!
Aware that I had already for one service call, they generously offered to knock $ 30 of the price of their service call fee. Before leaving, the service tech gave me some very useful information on shopping for a new fridge, including some brands to avoid. Noting that our cabinet location would conceal most cosmetic damage, he suggested a couple of places where I could shop for new appliances with «dings and dents» to save a lot of money.

Again Best did great work. Freezer filling with water. Diagnosed quickly and repaired and gone. Anthony was on time, professional and clear in his communication. Work area was clean and restored when finished.
We used Best several times over the past several years. Have always been pleased with the service.

Was having issues with my newer GE dryer with all the fancy sensors. I called Mike at Best Appliance and he was able to get a technician out to me within the week for a reasonable diagnostic fee.
Turns out our master circuit board was bad and would need to be ordered. Anthony, our technician said he would have it ordered and someone from the office would contact me upon its arrival to schedule an install date. True to his word, a nice girl called to let me know the part had been ordered and she would contact me upon its arrival as well to schedule.
Got the call, schedule for today between 1 – 4. Had a couple of other appointments today, so I gave Mike’s office a call to check on our technician’s timeframe and they were happy to tell me where he was in his day and that I was actually next. Anthony showed up at 1:30, provide prompt service and it didn’t break the bank.
Great customer service, prompt, efficient, and reasonably priced. Can’t go wrong there!
Thank Best Appliance for the great service!