O’Reilly Auto Parts

Came in today thinking I might have a bad battery or alternator. Adam came out and tried to test the battery but it wouldn’t read on the handheld and we had to get it out and inside to the more advanced reader.
While messing with the clamps the battery started working again so we thought maybe it was just clamp corrosion.
Adam put our battery on the charger and showed us the clamp selection. he was very knowledgeable and he loaned us the tools we would needes to switch it out which was amazing!
The battery checked out and then he came to test the alternator once we reinstalled the battery and that was fine too. Thanks so much adam for your professionalism and willingness to help !!

With the diligent help of John and Francisco, we were able turn around what could have been a disasters start to a Family vacation into a minor set back.
On our drive to Donner Lake from the Sacramento Airport, our trailer towing the family boat busted a ball bearing. While stopped for lunch we noticed grease had sprayed all over the rim of the left tire like a Jackson Pollock painting.
We jacked up the boat and removed the tire only to see first hand the damage that was done to the bearing. If we wanted to take this boat out for an adventure we needed to get this tire fixed fast, problem was it was 3 in the afternoon on a Sunday and most boat trailer repair shops were closed. We were to fix this ourselves.
First auto parts store we stopped at were not very helpful, and because we could not locate a parts number on the bearing, did not want to try and find a needle in a haystack.
In comes the boys at O’Reilly’s Auto Parts and Jesus from Pep Boys! John and Francisco, with the use of the naked eye, guess and check and the proper dimensions, were able to locate the part we needed. They were patient, and helped without judgement. They could have easily given up on us or not even tried but they went above and beyond to help us get back on the road.
When we found the right part, it was time for Jesus of Pep Boys to take the wheel! He was able to pop in the bearing and we were able to get back to our boat and on the road to our vacation.
Thanks guys! You Rock.

I came out of the grocery store to find my license plate hanging by one very lose bolt… looks like someone may have tried to remove my plate! It was raining but I couldn’t leave it like that.
O’Reillys was on my way home. I ran in and told Dillon my problem. He grabbed several different bolt sizes, went out to my car, and found a fit … in the rain.
We found the fit and I bought the bolts. Dillon grabbed some tools and secured the bolts on my plate, into the car… in the rain.
Dillon went above and beyond. I appreciate his graciousness, friendliness, and helpfulness.

Great customer service! Definitely recommend this location to all friends and family. Store is clean and tidy and the employees always work efficiently to help me find what i need!