Old Navy

I’ve been going to old navy for years and I’ve never been helped out with outstanding customer service as I did Saturday. Erikka Robinson did a phenomenal job and consistently checked in on me to make sure I was doing great. She was amazing and I thank her for all her help!

You walk in the store is a mess but what did you expect with a sale for the whole weekend. Jeans jeans and more jeans, just enough. Dressing room took me a minute but everything is all good. Wait time in line was not bad neither, I guess I came at the right time.

Great sale on clothes! But staff is not friendly or helpful! I asked three people for help. Two of them didn’t make any eye contact or said hello. The other just said «look over that way!».

I have always loved Old Navy and this specific location but today was the first time that I used the restroom and it was disgusting. I felt like I was in a dirty gas station bathroom. There was toilet paper all over the floor and paper towels overflowing out of the garbage. As if that was gross enough, the most disturbing part was that the toilet looked like it hadn’t been cleaned in months and I was weary of sitting my child on it. Sounds funny, but, I am very disappointed with my favorite store now. :(

I called this store today in attempts to do a charge send (order items in store and they ship to your house). I had already called several stores closer to me in search of an item, but they were all busy and refused to do charge sends. Granted, they do take a few extra minutes so I understand, but they’re basically a guaranteed sale of the store has the right size.
A girl originally picked up the phone and went to check to see if the manager was ok with charge sends. The manager, Travis, picked up and did the charge send for me. He was so helpful and nice! He located 2 of the three items I wanted in the store and even went back again to check for the 3^rd. When he couldn’t find it, he offered to use their in-​store technology to find the item online and order it for me with the same price and discount I was getting at the store (even free shipping!).
I was so grateful to Travis for helping and taking the time to complete my orders, as the coupon I had was only good for today and I was unable to travel around to the different stores today in search of the items. I know that Gap Brands have the customer surveys, but usually they don’t arrive in time to complete if the order is a charge send so I wanted to make sure to give feedback somewhere! So thank you, Travis for your help today! I appreciated it!

Every time I come in, I wonder why I’m never greeted. I have never, literally never, been greeted.
Associates walk past and never speak. They don even acknowledge your being there. I came in 2 nights ago to look for casual dresses. I found a long skirt with an amazing price of $ 8.
That’s the only positive to this location: I used to come here because I knew I would receive, at least, a hello. Now that doesn’t even happen. The only reason why I come here at all is for the deals and because this is the closest location to my home.
Get it together. (2 Stars for the deals)

Old Navy is one of those stores that I try my best to hate. I’ve always viewed them as a low budget Gap (yes I know they fall under the same corporation), and after years of them «reinventing» their styles of jeans, I still can’t find a pair that fit me just right. However, being a business major; I have much respect for their fine-​tuned marketing strategies. They do a great job of displaying diversity within their ads and television commercials. Recently I was watching a show on Comcast On Demand, and literally every (I’m not exaggerating) commercial slot was an Old Navy Back to School advertisement. As much as I «hate» Old Navy, I hopped in my car to check out the deals.
When I first arrived at the store, the first thing that I noticed was the huge 60% off Back to School sign in front of the store. Although I’m no longer in school, this peaked my excitement (the Back to School shopping experience always ignites feelings of nostalgia). The second thing that I noticed was the ridiculous line (you would think it was the holiday season already). With the crowds that «super sales» like this attracts, you would think that the store would have more than three registers open (they have a total of 8 registers).
Do you ever see the commercials for stores like Sports Authority (yeah I’m dropping names). They advertise these huge sales, and then in small print they exclude every popular brand that makes you excited about the sale in the first place. «75% off of the whole store (excluding Nike, Under Armour, and Addidas)»…WTF! Ok, sorry that was a rant that I probably should save for a Sports Authority review. Anyways… the advertised sale was no gimmick, literally EVERYTHING in the store was on sale. I ended up finding a couple of screen-​print t-​shirts for my little man that were impressively marked down.
Other than the ridiculous wait in line for a couple of t-​shirts, my shopping experience was pleasant. My cashier apologized for the wait (where do they do this at?), and seemed extremely calm despite the crowd.
Even though I «hate» Old Navy, I will be back.

Clothes were awful and the service even worst. We had to wait for the longest time on the register while two employees chit chatted. That was super rude.

Store was clean and the associates were friendly and helpful. The store was having their 30% off entire store today and the line was really long. They probably could have used 2 more cashiers.

They are always friendly and I drive all the way from Dixon just to come to this Old Navy I love this Old Navy. Don’t go to the one in Fairfield! Horrible!

This is the one of the best store where I come to love everytime, all ways In stock, discounts on clothes and friendly employees are the some of the best things about the store.

I’ve been coming here for 5 or so years now for basics and the like (jeans, sweaters, tanks, and now, their awesome athletic line).
This location specifically is my favorite one in the area because the service is always great. I was trying on a heap of sweaters and flannels yesterday (yes, I understand it’s still in the 90s but I’m traveling soon to cooler temps!) and the flannel I wanted could only be found in medium and large, which were both swimming on me. I had asked the fitting room girl (WISH I could remember her name to give her props!) if she could find me a small, and she searched but couldn’t find it. I eventually gave up and decided on a different flannel when she came running over to me with the small and said a customer was about to buy it but decided against it! SCORE! So she wins all of the points.
Aside from that, I got a cream fitted sweater, a pair of jeans (that make my non-​existent booty look good), and an oversized (because I wanted it that way) gray sweater that is just perfectly slouchy and so comfortable. With my $ 10 birthday coupon and birthday money from my favorite grandmother, I spent about 40% of what my total bill was. Win!
Only complaints about this store is that it isn’t always the most organized. Sometimes some areas of the store are rather a mess, but I’ve worked in retail and I know how easily a t-​shirt table can get destroyed by a toddler. Won’t stop me from shopping here, though!

Great job today on organization and workers arent up ur butt. Lines are smooth and they are pretty stocked up!!!

When there’s a good sale at Old Navy, be warned of the long lines!
I rarely shop at Old Navy, but they do have good sales. I wanted to get some new bathing suits, and I had a gift card here from a long time ago, so I decided to get some here. The clothes here are cheap, but the quality isn’t too bad.
This store is really clean, and I don’t think I’ve had a bad experience yet. Never had to wait in line for fitting rooms, and waiting to pay goes by pretty fast. The employees are nice too.

This review is for the $ 1 flip flop sale event.
When I got the email about Old Navy’s $ 1 Flip flop sale, I marked my calendar immediately. This event is one of Old Navy’s biggest sale days and I knew lots of people would show up. Sure enough, right at 9:00 a.m., everyone and their mama — literally– were there ready to stock up!
Set up — the door greeter handed out a $ 10 off your purchase of $ 40 or more coupon as shoppers entered. From there, it’s a free for all to get your flip flops! There are cardboard bins all over the store, full of different colored flip flops. Each bin is labeled with Women’s or Men’s sizes. Look for the huge rack full of hanging of flip flops — trust me, it’s easier to grab the slippers here than hovering over a small bin. There is a limit of 5 flip flops per person, which meant everyone was trying to get over, giving 5 slippers EACH to every single person in their entourage.
Game time — I consider myself a Black Friday shopping pro, so my expectations going into this sale were already set. I knew that it would be crowded, dealing with long lines and more importantly, people would turn into savage shoppers. Seriously, people push everyone, including kids (yes, you read that right, ugh so sad) just to snatch up their sizes. There’s something about $ 1 deals that makes people forget their manners, act like super ghetto and be plain disrespectful. Luckily, I was able to grab my sizes fairly quickly and got in line.
Line — Prepare to be in line for at least 40 minutes. No joke, it wrapped around the entire store. Typically, the staff usually has a trivia game for those waiting in line, but not this time. After making my purchase, I noticed that there was a line outside the store, just to get in.
Staff — The staff was good about picking up stray flip flops around the store and placing them in the proper bins. Thank you! I was able to grab 2 more sizes I needed because of this. Gold star to the employee who got a balloon for the kiddo! I explained that someone promised us that we would get one 30 minutes before and he gave us one without hesitation. The cashiers were very quick.
Bottom line — do not come here if you have NO patience or have plans of being dispectful to other customers or employees. Come here early and please watch the kiddos! You will be saving $ 7.50 for 5 flip flops.
Would I come back? — of course. Let’s be honest — I absolutely love sales and the Black Friday shopper in me could not pass up a deal like this!

One of the better Old Navy’s that I have been to. This is a significant difference to the very dated and scuzzy Arden location. It is located in the North Freeway shopping mall in North Natomas and parking can get frustrating, especially on a weekend. The store itself is very clean and the only negative is that its dressing rooms are located in the middle of the store. It is definitely an odd layout and I have always felt a bit weird changing in a dressing room that shares a wall with a rack of dresses that people are combing through. Make sure that you allot yourself enough time as there always seems to be a long line at the cashier with one or two «difficult» customers (someone returning 4 items from 4 different receipts or a woman buying out the entire clearance section).
Overall, the store is super clean and modern and the staff are always upbeat and cheery. Just remember to be patient when it comes to parking and checking out.

I rarely step into Old Navy. Not really my style and whenever there is one, they have horrendous parking.
Must have lucked out as I was next door at Target and the lot altogether was rather empty, so after that trip, I stepped next door to here, Old Navy.
Prices are still reasonable and this location was actually organized. I like that most of the clothes were still folded and such.
I couldn’t give it 4 stars to be like yay, I’m coming back… because I had two ladies that kept hawking me to give my email address (no, I don’t have to) several times and my cashier just simply looked like she needed to be somewhere else and anywhere but there. Yea, that doesn’t result in a smile or hello when I came to the register, thanks.

The parking for this Old Navy is horrible, especially during the holiday season. Its in the same complex with Target, Barnes & Noble, World Market, Bed Bath & Beyond.
Sometimes, you can find some good deals in the clearance section, you have to always check.
Prices are affordable, but when there a big sale. The stores are crowded and messy. The staff is standing around folding and re-​folding clothes. I understand why they aren’t too friendly when there is a big sale.

I’ve always liked Old Navy. Prices are reasonable and great place to pick up basics. While all items don’t hold up 100% of the time, a majority of them still do. I love their sales and coupons online.
The location is great. It’s in a shopping center that has Target, B&N, Pier 1, World Market, etc. Parking in front of the store is plentiful.
They’ve renovated their store. It’s very nice and open.

After living within a mile of the one in Natomas or the one in Elk Grove this is only my second time venturing into Old Navy.
This one is very clean and well organized. Staff was friendly and helpful, but a little green. Most pricing was competitive with Target next door.