Nissan of Sacramento Service

I bought my 370Z Roadster elsewhere, but have only had it serviced at Nissan of Sacramento. Despite way too many quality issues with the car, the service team have been very high quality. I’ve worked mostly with Jan, and he’s knowledgeable, thorough, and helpful. I have only had warranty work done so far (Nissan USA gets ZERO stars for build quality) but I intend to stay a customer here.

I’m compelled to write this review because Joseph Sandridge from service department is an outstanding worker. He’s always honest with me and never pushy especially when I came for tire issues and all other things that needed to be done on my car. He doesn’t push to sell me anything & gives me his honest recommendations. One time I walked-​in to get my car serviced but I didn’t realize the work would take longer than expected & i really needed to head back to work. Going above & beyond like he always does, he arranged for someone to drop me off & pick me up from my workplace so they could continue to work on my car. Talk about customer service & satisfaction! i truly appreciate his work ethic. A kind man he is.
Overall, this location is well-​maintained. Everytime I need any type of service done I just walk-​in and they’re always so timely. I never have to wait too long here compared to the one in Roseville. I also like how this location price matches their oil change service. I rarely pay over $ 30 because of that.

Always excellent service and helpful when it comes to taking care of your vehicle. Todd W, worked with me on what needed to fix NOW and what can wait for a next return service (soon).
The wait time no problem and they do have shuttle service if your car repair takes longer than it should. I say browse the showroom and check out the latest shiny and oh so tempted to just trade in my car.
I do LIKE Nissan, my car been great running and the staff and service they provide very good.

Here’s one example of Nissan of Sacramento’s dishonesty and corruption. I had an airbag part replaced for a recall. The next day I noticed the gas cap had been loosened such that fumes were escaping. This makes the check engine light come on. The scam is designed to get you back into the dealership for unneeded repairs. Don’t fall for this ploy. We definitely had a tight gas cap before. Also, the dealership listed three things needing repair. All three were fictional. I advise you to only go there for things under warranty or recall work. Otherwise, stay away.

Had an appointment for an oil change. It took a little over an hour for them to complete the job. Also, when you buy a car here, you get the first 4 oil changes free. The man who helped me didn’t care to see if I had any free ones left, I had to ask. I think that is something that should have been offered without me having to mention it.

I own a 2004 350Z convertible, last November the top stopped working. Called a couple of top repair places since the car is not under warranty but both said to take it to the dealer.
Took it to a dealer near me (I’m in Rocklin) who told me one of the 5 motors that operate the top needed replacing. It was not cheap, but I had them do the work. Fast forward to March of this year and the top craps out again, same symptoms. I take it back to the dealer who says nothing is wrong, they cannot duplicate the problem. Seriously?
A week later, top craps again. Take it back and after a week the dealer says I need the entire top operation replaced. Top frame, top, all motors, actuators, etc. Estimate came to just under $ 9 grand. I don’t think so.
I then found a top shop in the south area who said they could fix it, no problem. Needless to say after 2 trips and 3 weeks they could not.
In a last ditch effort I took it to Nissan of Sacramento and talked to Jan. They had it for 4 days and so far the top operates better than when it was new. It’s now been 3 weeks since Nissan of Sac fixed the problem and so far, so good.