Mel Rapton Honda

So many good things to say about Mel Rapton! Today, I just got my 3^rd vehicle from Mel Rapton and couldn’t be more thrilled! Junior has taken care of me on every car I’ve got from you guys, he is awesome! Definitely ask for junior when you come in or even through the Internet these guys are great to deal with when your trying to do an online deal. Jamie is a fantastic and enthusiastic finance manager and the process with him was fast and simple. If your looking for a new Honda, or any car for that matter, make Mel Rapton Honda your first stop!

Will never by a car from here ever. Sales mislead and are deceptive. Went there today and Juan led me to believe they could get me a great deal and accept my trade in. I was totally up front with my balance and everything. After an hour of being there I left so they could get together my offer. No one called me. I called after an hour and a half and Juan tells me to come in they have a few options. I came in immediately to see that there weren’t any options except another vehicle that did, not. Fit close to anything I wanted. I was so infuriated of my time being wasted that I took my trade in and left. be strait with your customers. You are just fitting in to the negative stereotype of car slalesman

They took a lot of personal info for a test drive. Do not go here if you are looking for a laid back shopping experience. High pressure sales, not a lot of knowledge about the vehicles etc.” It seems like dealers would expect Honda buyers to be careful and logical about their purchases. I’m spending over 20 grand, I’d like to take a few days to think about it please.
I also left something in one of the cars we test drove and when I went back they said they didn’t find anything. No one checked lost and found – they just said «no.» Awkward.

This review is long over due, I have been trying to remember the name but finally found it! So I came here about a month ago when I was car shopping. The lot is nice and clean and the staff isn’t very pushy and is very pleasant. My WHOLE gripe with this place are the used cars on their lot. I came looking at a used blue Accord that a MONTH later is still on the lot at an absurd price! When I was looking at the car which had already gone through detail per the sales man it was beyond disgusting! The headliner was sagging all around *obviously the moon roof was leaking* there was mud smeared all in the back seat on the leather, there was also a soda can on the floor, and the car smelled like mildew. I was beyond turned off! The sales man was at a loss for words, so he showed me another accord they had also pre-​owned and sure enough it was though detail but it was very stained on the inside ect… I left maybe if you by new they are fine but the quality and care of their pre-​owned cars is a joke! Who ever they have detailing cars needs to be fired! My new to me prior rental car was 1,000 times cleaner! Ive never seen a professional dealer *not fulton avenue or riverside type* with this junky of cars. Two stars for the sales people tho! He was friendly.

I bought my car here several years ago and servicing my vehicle here has been just fine, a little pricey but trustworthy and timely service. The last 3 times I have brought my car for service its been costly nightmares chalked full of delays and borderline rude service. Today I made an appointment for a regular tune up and was told it would «save me time» by making the appointment, «2.5−3.5 hrs max». 5 hrs later I was told I need new break pads and it would be another 1.5 hrs. I declined the break pads and said I needed to go after all this time. I was then forced to wait another hour (I feel intentionally because I did not buy the break pads) which I found I could buy somewhere else for $ 150 less. Actually it might be more than an hour bc I am still standing here literally writing this review while looking at my car sitting in the bay with no one working on it. Each time I’ve been burned and no apology. Today was the last straw and I’m sad to say I will need to find somewhere else to service my car. I’ve never felt compelled to write a bad review about a company before but felt I had to in this case. I plan to share my experiences with others.

They were able to flag and remove my update about the shady bank they use for their financing called «Fifth Thirds Bank», so I thought I’d repost it again. This bank is the worst and gave me a crazy runaround awash with outright lies. They would not send me a title after I paid it off and I was forced to get a duplicate from DMV, but they would not send a letter of release to me for months, until I posted a complaint on their Facebook page.
I called Mel Rapton and left messages for the finance manager a couple times to ask for help with this, but no return calls. If you buy a car there, demand to know who will be servicing the loan. This review does in fact involve Mel Rapton, since they would not return my calls, so it cannot be flagged as a review for a non-​related company.

Came in the other day. We were starting our car shopping, wanted a test drive, and additional information on the car financing options. The sales person was mostly pleasant. He had some stories and other information. Told us about some recent test drives. We were interested in specials if any.
So taken back to the office the sales person or dealership collected way too much personal information. Half an hour to collect some to have his co worker or manageR Clemente Edwards spend another half hour selling us down the cars and other brands. I don’t know why they needed to collect insurance company name, policy number, address, and some other information. There was no security or disclaimer to what my information was being collected for. I will need to find a privacy security lawyer as they collected my information and didn’t disclose the purpose of collecting.
Anyhow we have great credit (ran a day later at another dealership) to buy another car. The staff here did not listen to my questions and my actual concerns. It was a total lack of respect to my fiancée and I. Was it because I was dressed down? It shouldn’t be.
We left shortly after as this dealership didn’t respect us. Didn’t listen and didn’t care for my business. We encourage car shoppers to avoid these people!
Warning for all– You should seek a lawyer as I am certain they are collecting information that they have no business collecting until buying the car.

There are so much good thing about this Honda place. Biggest star, they have free popcorn and hot chocolate. LOL
Anyways, Grady is very helpful and we did all the work over the phone and the only time that I see him was when I pick up the car.
This place is huge and have many employees that are happy to help you. It won’t even take more than 30 seconds for someone to notice you and get the help u need.
Overall, this place is clean and friendly. Love it.
Did I mention that there’s free popcorn while u wait?

Am I really giving a five-​star review for a car dealership? Yes, yes I am.
As a first-​time car owner, I didn’t know what to expect from the whole experience. After dealing with multiple shady dealerships, I stumbled upon this family-​owned shop.
Neil took care of me even though I didn’t have a reservation. He listened to what I was looking for (a Honda Accord) and never tried pushing models I wasn’t interested in. The negotiation process was seamless, and Neil stored the car for me for a few days and helped me set up Bluetooth. He even followed up a few days later to see how everything was going.
My friend, a more experienced car buyer than I, said this was the best car buying experience he had ever seen.
I would wholeheartedly recommend Mel Rapton and especially Neil.

I love my Honda Accord from Mel Rapton Honda. No sales pressure great deal. When we are ready to lease again we will be back.
I have referred several friends and family they all say they got 5 star treatment!

We purchased a car there Sunday, I more or less stumbled on their lot and was taken care of by Ken Snee. They had exactly what we wanted and were not high pressure. Of course they wanted to make the deal and we wanted the car.
Then we had to go back as we put additional funds down on the car. The finance manager had the new contract all drawn up already — that’s efficient thinking!
We love our car and will refer folks to you.

After waiting for about 1 ½ months, I still didn’t receive a sticker for my license plate, which I asked to make sure they were gonna send me one before I purchased the car. They sent me the registration paper but with no sticker and it came from a third party. So I tried contacting Honda about it and they weren’t very helpful. As for the car, its still good, so my down grade in rating is because of the disappointment that I didn’t get my sticker like they stated and had to waste time going to the dmv to get one. Also because they weren’t very helpful with my issue, I guess once you purchase the car they don’t really care what happens afterwards.

I like how there are two different sections of repair service. One lane is for quick/​fast services like oil changes and there’s an entirely different section for other detailed repairs. There are also two different waiting areas, which is interesting and one is nicer and bigger then the other.
One does not have to have an appointment to come for Honda repairs, which is nice and I like. I for an oil change, tire rotation, transition fluid flush with a car wash and everything took about two hours with six other people ahead of me. It’s about as much time as I ever expect to spend at a place like this. The cost was decent & didn’t charge as much for their services as I have experienced other places. Overall, happy with their service.

I would give zero stars if I could! My friend and I had a horrible experience attempting to test drive and purchase a vehicle. The salesman «Bob» was so rude and unkowlegable! He told us he didn’t know where the car was that we were looking for that my friend found online. Then told us he couldn’t look cars up by vin number! At one point he actually screamed at my friend as she was test driving because she didn’t get over fast enough! !
In addition they do not offer certified hondas. Apparently according to «Bob», certifying cars costs them too much money! Do not waste your time and money unless you like being treated horribly!

Purchased my 015 Civic EX 4dr here over the July 4^th weekend. Couldn’t be happier with the price, customer service and how my transaction was handled. Pat Silva and Giorgio Seruge are the guys who took great care of me and I’m extremely happy with my car. I wouldn’t go anywhere else.

The cat is what got me to buy a car. Lucky is his name and he is black and white.
Eli and Vin were awesome too.

Don’t go here will get scammed!!! Totally tried to scam me in a deal went in on a Tuesday back on a Thursday and the sales manager completely disregarded the prices we had on the paper. Acted like he heard nothing that I was saying kept walking back and forth from the sales desk with none of the right numbers that I was telling him.
DONT GO HERE THEY WILL SCAM YOU!!!

I have been researching cars and today I drove a honda accord at Mel Rapton. I have to say I was pleasantly surprised.
I’ve purchased cars from dealers in the past and felt like the salesmen were very pushy and sometimes unprofessional if you weren’t agreeing with what they said. And of course pricing isn’t always fair.
So with that being said, I had a wonderful experience here. They are educated on their Hondas, professional in a light hearted manner, and extremely fair when it comes to pricing and meeting the customers needs.
If you ever find your self here I would ask for Moe. He was so nice and informative. And I never once felt like he was out to rip me off. Plus, he showed me everything I asked to see and would of gotten a great price to trade my truck in.
If I decide on a honda I will definitely go back here.

Listen to the Unilocalers who gave low ratings to Mel Rapton. This place is full of shysters, con artists and swindlers. My wife and I recently went in and dealt with their sales staff. We were both looking to buy new cars. What a bunch of snake oil hucksters. They lie to you as they shake your hand. One guy got verbally loud with my wife and she let him know how unhappy she was about his attitude. Yelling at someone is not the way to sell a car. Did you not take car sales 101, fella?
We decided to give them one more try through their internet sales dept. Even worse. We ended up buying a Subaru and a Toyota instead. We had great service at both the Subby and Toyota dealerships and love our new vehicles. We’ll be sticking with them from now on.

***IF I could give Mel Rapton ZERO stars I would***
Recently I decided to purchase a new Honda. As a birthday gift, my father generously offered to buy the vehicle for me. We decided to purchase the vehicle at Mel Rapton Honda where I’ve purchased a car before and my family has purchased many Hondas over the years. Since my father currently lives out of state, he negotiated a deal for my Honda with the Internet Manager, Chris R. They confirmed the price via email and he told Chris he would send me a personal check made out to Mel Rapton Honda and I would bring that in at the time of pick up. (This was a week and a half before pickup.) When I arrived to pick the vehicle up, I was advised by Junior R. that they would not take the check, even after I showed them Chris R.‘s email. The manager I dealt with, Roger, was extremely rude and his behavior exacerbated an already upsetting situation.
Mel Rapton Honda not only reneged on their word (which was in writing in an email) but they were discourteous, defensive and made what should have been a quick and easy pick up of the car an absolute nightmare. Never once did they take responsibility for THEIR error or try and right the situation. I sent a letter the next day to the dealership’s VP of Operations (Curtis Rapton) and General Manager (Katina Rapton). The fact that they don’t back up their written agreements is deceptive and quite fraudulent in my opinion. Their tagline of «We Really Want your Business,» is ridiculous. What they want is your MONEY. Don’t expect any kind of good customer service at Mel Rapton Honda and definitely don’t expect them to keep their word on anything, even if it’s in writing. They obviously negotiate in bad faith.