Niello FIAT

I want to say first that I am not the type of person to easily give a five star rating but the Niello Fiat dealership has earned each and every star!!!
I have been frustrated of late with a leased Mini Cooper that looks good but has had a constant set of recalls and on-​board computer issues.
I went to Niello Fiat — two hours from my home in the East Bay because of their amazing reputation. They worked with me over a few days to ensure that the car I leased from them would fit my needs and I have to say I’m in LOVE with my 500x. It is so easy to drive in very long commutes… offers me all these little affordances that keep blowing me a way like a small red light indicating someone is in my blind spot or texts that show up on the screen in the car so I can listen thru bluetooth instead of check my phone and an amazing touch screen interface with more than 10 presets for the radio.
I think you get the picture… Even though I could go to the Fiat dealership 10 minutes from my house… I am so glad I drove 2 hours instead to go to a dealership I could really trust!
Thanks you so much Niello Fiat… for putting a smile on my face when I drive. :-)
Best, Ami

Nate was a great sales guy, easy to work with. I purchased a used 500, fair price, it was missing a key and since it was not disclosed at purchase one was ordered at no charge for us (value of $ 200). I was reading other reviews and it appears the folks having a problem with this dealership don’t really have a clue…

What a joke! Got a call back from the service manager about my Blue&me GPS. He was very quick to tell me it was outside my warranty, but I could buy one from parts. I contacted FiatUSA, they said it was covered, no problem. If you don’t want a Maserati, prepare to get treated as an inferior. Oh yeah, Fiat OWNS Maserati.

My son and I searched around for a long time for his 1^st car. We were excited to find a car he liked there for a decent price. He has had his car for just over a month now and it is already at the shop with an apparently burnt out clutch. Unfortunately they either didn’t check or didn’t feel like that was an important bit of knowledge to share of course. We are now spending about $ 1500 for the repair. I made a big deal to my son of going to a reputable dealer and in the end got screwed anyways in more ways than one. I suppose it’s partly my fault. They sold me a warranty without mentioning the car still has most of the factory warranty left. Guess I should have done my research there as well. Luckily the manufacturer warranty covers till 100k miles and the one they sold me covers up to 70k. Just make sure you do your research before you sign on the dotted line.

This is a review based on two different occurences.
1. I drove in to visit the parts department in regards to a roof carrier rack. The first person who «greeted» me instantly had attitude, telling me that «the parts department wouldn’t be able to help you, but you can look online» uh, hello, it’s a PARTS DEPARTMENT — THAT’S WHAT YOU’RE SUPPOSED TO DO.
2. Called the service department in regards to a software update to fix a malfunction in the radio/​Bluetooth interface, which has a few glitches. Now keep in mind that this update is FREE on the Uconnect website. They $ 80 to plug in a flash drive to the radio and wait 10 minutes?! I advised him that my vehicle is still under warranty and this update would be covered regardless, but the service rep had no interest in helping with this issue.
This is probably one of the most pretentious dealerships that I’ve dealt with. I chose to go with Autonation Fiat Roseville. They are more helpful. Take notes.

I accompanied my boyfriend into the Niello Fiat dealership in Arden this evening, and I was extremely pleased with the experience! AJ and Mark provided top notch customer service. AJ was patient, friendly, knowledgeable, and made sure we were informed about the car we were leaving with. I highly recommend him to anyone in the market for a car. We leased the Fiat 500e, and while we are early adopters and have driven EVs in the past, we learned a great deal about the Fiat and are very excited to begin driving this car on a regular basis. Mark worked with us to get an amazing deal on the car and took the time to look out for our best interests. There are not enough people in the auto sales business like AJ and Mark. Thank you so much, Niello Fiat!

Had a fantastic experience leasing our fiat 500e here.
We actually visited auto nation fiat in Roseville first, but were very dissatisfied with the level of customer service offered (generally talking to us like we were stupid as first time leasers, as well as putting me on hold and never calling me back)
Our experience at niello was the complete opposite. Huge shoutout to my man AJ and Mark. It was a delight working with these guys. They were patient and fair to work with, and we left very satisfied with not only our car, but our pricing, and our level of customer service. Love the new car!
Thanks Niello!

We could not be happier than we are with the service we recieved at Niello Fiat. We are «hicks» from the foothills, but they did not care. We were treated with respect and that does not happen in most car dealers. We recommend this dealership without reservation. We would recommend all Costco members to use the auto program in conjuction with niello Fiat.

OMG!!! I can’t believe how good this company has been to me. I was having a bit of a problem getting this one issue resolved, until Val the service manager decided to get involved. He went over and beyond to help resolve what was going on. This company just blows me away at every turn. I have never been treated so well at any other car company. From the moment I got to test drive, to making sure my electric car can take a charge at charging station, they have made my experience with Fiat the best thing ever! I still am baffled how the solution was so simple, but the answer took a huge amount of footwork, phone calls, and perseverance from Val and his team members. I can’t believe how many different identities are involved with something as simple as a charging station and being able to work and function the way it’s supposed to. I am still the proud owner of this super cute all electric car, and I have no regrets! Thank you Niello Fiat for helping me go to go green, and have fun doing it at the same time!

This dealership was great! Let me preface by saying we are car people. We had been in search for a used car and had gone to at least 10 dealerships, before we decided to go with a new Fiat instead. The experience was great and the detailer was amazing (considering we bought a black car). I felt that we were at least treated honestly and the follow up was appreciated. The whole process was only a couple of hours at the end of a Saturday.
We even had follow up questions which were answered within a sufficient amount of time. They worked with us on our trade in and we got the same deal that was listed on the website for the same car (sometimes the online deals are bait cars that have been sold but not removed)

Purchased a pre owned vehicle and very pleased with the entire process. Salesman Spencer, manager Mark and Finance Manager Jackie were very professional and provided a swift and reasonable purchase. The car is a 2009 and was detailed to look brand new. Thank you Niello, I will send friends your way.

Amazing service, did everything possible to make me happy and exceeded my expectations by an order of magnitude.
Thaddeus is the best!
Thanks guys, so happy with my new car!

Bought a Fiat 500L here last weekend after visiting basically every dealership in the metro area. The Salesman (Justin, I believe) was new, but was the friendliest, easiest to deal with, and most non-​creeper of every other salesperson that I dealt with during my shopping excursion. I would go back there in a heartbeat.

I was in the market for a more gas efficient vehicle and my fiancé suggested a 500e, the all electric car. I needed to wrap my head around the idea of being limited to the range and having to charge it instead of getting gas. The thought started growing on me only because my full size truck was giving me trouble on my commute to work.
I contacted Niello via email and Thaddeus responded. I asked him questions and he provided prompt answers along with additional information.
We went into Niello to «look» at the 500e and take it for a test drive. We met with Thaddeus and he already had the car I wanted out and ready for a drive.
It didn’t take much time or any pushing from Thaddeus to make the decision to take it home with us!
Thaddeus and Natalie were very friendly and helpful during the overall process and we are thrilled to have our all electric car! It is so much fun to drive to work (or anywhere else) in my 500e! Getting free electricity is great too!
Thank you Thaddeus and everyone at Niello for helping me to get this really cool car!

I wanted to take a minute out of my super fun Saturday to say thank you to Nathan Holland and Andrew Lyon for their exceptional customer service and sales help yesterday. I haven’t walked into a dealership in over 20 years because it all seemed too much, too stressful, too scary. They made it so easy, they were super helpful, knowledgeable and willing to make sure we went home with the car I wanted. It was a big step for me. I really wanted an environmentally sustainable vehicle and adding the 500e to our household is a perfect fit. We are having so much fun and are 100% pleased with the deal we made, the car we are driving and the fun we are having driving it. It’s even fun to charge it! If you decide to go down make sure to ask for Nathan and Andrew! Those two are the best, really, in every way.

Sadly a terrible experience shopping for a car at this dealership. Expect to be subjected to the endless BS sales tactics the «sales manager» throws at you when you clearly try to negotiate a fair price. Go to Auto Nation in Roseville instead, much lower pressure and straight forward sales approach makes a world of difference.

I had an amazing experience at Niello Fiat yesterday and purchased a new car! Spencer showed me a few cars and I found the car I wanted! he took great care and explaining the process, showing me all the details of the car, and walk to me through the financing with such A level of excellence that it was a great experience! Everyone there was so nice and cheerful and helpful! Thank you for making this a wonderful experience, and giving me a wonderful deal on my new car!

If I could give this place a «0» stars I would in a heartbeat…
We had to take in my fiat for some warranty work and they are absolutely rude… made us wait for Over 3 hours for a simple
Oil change. And still had to have us come back for the rest of the work that needs to be done…
I don’t understand how if it’s a fiat dealership they only have one technician…
We kept scheduling appointments online (they’re website offers the ability to make appointments online) and we were more than half way there, I call them to let them know we are running about 5 minutes behind, and the guy on the phone tells me my «request» never actually went thru and I have no appointment… So the next day we called to reschedule and they have nothing for over a week… keep in mind this was the 4^th time we try to schedule with them and for some reason they keep canceling…
Shannon the appointment setter has done nothing to help us out after having such horrible experience with them… I’m not even going to get the rest of the work done with them…
THEY ARE A JOKE!!!
I’m just going to chose to drive over an hour to go some where else!!!

We had been car shopping for a few days… ugh! The experience dealing with other dealerships was less than pleasant. There were quite a few options of what we wanted to purchase however, we knew that our son’s heart (and hubby’s) was set on a Fiat 500. So off we went to Niello Fiat. Nathan was amazing. Everything you think about the process of purchasing a car (hassle, chased down by salesmen, lied to, bait and switch game, SHARKS) you can toss out the window when you walk in. Super professional atmosphere that took the buying experience to a whole new level.
We purchased a Fiat 500 Sport. Nathan treated my family with the utmost of dignity and respect while addressing all of our questions. AND the car is super cute and fun!
(now if I could just afford the adjacent Maserati I would be set!)
Thank you Nathan for being a part of our son’s first auto purchase!

Joe, over at Niello Fiat, is the man.
After my experience with a few not so great dealerships, Niello Fiat really stands out. Absolutely zero pressure and no hassling. They also seem to know a lot about their product. I haven’t purchased a car through them, but I still felt the need to leave a review (that’s how awesome they are).