Napa Auto Parts

I asked if they would charge my battery cause it was bought from them but they told me to go to auto zone so of course took my business else where

I bought a Napa Gold oil filter and some other brand of in cabin air filter for my girlfriend’s Audi A4 some time last year. We ended up getting rid of the car this year. I found these parts while cleaning my garage.
I swing by two weeks ago and asked if I can exchange the parts for my Nissan Sentra and I told them I didn’t have the receipt. I was told I could.
I bring it by today and was told I would not be helped without a receipt. The guy helping me said he needs the receipt. I tell him I don’t need a refund, I just want an exchange since I can’t use the parts. Tells me he can’t do anything.
I won’t ever come back to Napa Auto. The parts are brand new and never used. Thanks for nothing. I won’t be wasting my money here anymore. I tell him I have my debit card that I used for all purchases and he tells me he can only look it up with the receipt. Tells me that when he scans the barcode tons of transactions come up and he can’t pinpoint which one was mine so he can’t help.
Wow! Really? I planned on using these parts so I didn’t save the receipt. By you refusing to exchange these $ 25 in parts you’ve lost a customer for life. I’ll be sure to let all my friends and family know to stay away from Napa because of your return/​exchange policy. People are not perfect! We lose things. I’ll be sure to go to AutoZone instead.

I was not happy with the service that I receive today when I came in to Napa auto parts. The employee that help was rude, when I mean rude she did not have any customer service at all. She help me like she did not want to be there. I come to Napa cause I like the Quality but if this is the service that I am going to get I rather go to a cheaper auto place and know that the service that I will receive will be a lot better than I have receive today. I don’t know if I want to even continue to come to NAPA Auto Parts. «Katie» needs customer service training.

This place is the best I gave them a five star review. I always get the parts I need they know a hell of a lot more than the godamn Autozone. (ugh) Frankie C is the the man.

Told they had a part so ran down there. Waited 15 minutes in line while they answered the phones first and fixed a door of the store. Then they tell me the don’t have the part but can get it tomorrow. Waste of time yet again at this store. Maybe it would have been nice to at least get a sorry from them for wasting my time and gas. Worst customer service ever!!!

I came into the store and waited in line for a hose but after 10 minutes I just left. This store has a very strange policy of answering the phone first rather than serving the customer that is there in line and ready to pay. I also saw someone in the back taking a break and another employee stocking inventory while several of us just waited in line. It was faster just to go to another store.

This Napa Auto parts store has got to be the most UN-​trustworthy staffing I have ever purchased parts from. Not only did they purposely misinform me on the phone that they had a fuel pump I needed, but they try to pass of returned products including a used air filter and an incorrect part in a box. I feel the employees are scamming customers at this location.

Needed a battery. Called them up, asked for a price, asked «are they in stock?» and get answered: sure! And we hang up.
Drive down power inn, drag this heavy old battery into the store for the exchange and get the news that in fact they do NOT have my battery in stock, but I can wait 45 minutes and they will send someone down from another store. No other options offered.
So I left dragging my old battery back into my car to head over to AutoZone on Folsom blvd. Frustrating.

I don’t know if this is the policy of all Napa stores but, after special ordering parts from
and receiving a confirmation that my parts have been reserved and this Napa store would be contacting me when the parts came in. Usually 24 – 48 hrs. I waited 3 days with no call about my parts even though I had to provide a phone number to place the order. When I called to inquire about my parts I was told that if the parts weren’t somewhere in their district, they would just disregard the order and wait for the customer to come into the store and then they would tell them that the parts haven’t been ordered and wouldn’t be ordered until a freight fee had been paid first. This is a horrible way to conduct business, you have the customer’s phone number and instead of calling them and giving them this information, they instead just roundfile the whole order. Unacceptable! Will not be shopping here again