Mr. Rooter Plumbing

Very pricey!!! $ 947 estimate to put in an ice maker water line in a small 9′ x 10′ kitchen!

On time and over-​the-​top service. Jody tackled the, «Hornets nest» with effective problem solving skill and efficiency.

Awesome. Matt came out today and he was great. What was a week long nightmare for me is now over thanks to him. After calling the city and two other plummers that wouldn’t help he came in and got it done. The other plummer from a very well known company came and barely checked anything out just wanted to charge me 2500.00 right off to install a cleanout. No other options. I cried I was so frustrated. Called Mr rooter and they came right out in an hour. Explained everything. Answered all my questions and was so nice and professional. Plus their prices were less than half the other guys. Even if he had to do a cleanout it would still be half of what the other company wanted. But thankfully he knew what he was doing and we didn’t even have to go that route!
Thanks so much Matt and Mr. Rooter!!!

AVOID! They are not as professional. They tried to overcharge me, and they do not provide free estimates.
I was charged over $ 300 for them to simply snake and camera the pipe in my driveway sewer cleanout.
The company I went with is Affordable Trenchless & Pipe Lining out of Carmichael.
They were professional, affordable, and snaked and camera for FREE. Now that is a free estimate.
AVOID MR. ROOTER!
GET MULTIPLE QUOTES FROM MULTIPLE COMPANIES!

Wow, I have no words for Jason’s outstanding customer service! He went above and beyond for us!!! It was a nightmare for us but he made things smoother. Very experienced and knowledgable. Price is very reasonable even though we called at 11pm.

50 yr warranty on sewer lines. Use them all the time for all my homes. Ask for adam he has been their the longest. Free cameraing

I have to say that ADAM made what was easily one of the worst experiences I can remember tolerable. That is in it self one hell of an accomplishment.
He arrived at the time he was set to arrive at. He was very courteous, clean, polite, and knowledgeable. He knew what he was doing which is something not a lot of people can claim now days it seems. He kept me in the loop the whole time and asked me if I wanted to see things as he discovered them. I was able to see on the monitor what he found in the pipes that were stopped up. He listened to me and even when I asked the most asinine of questions he answered them to full extent of his knowledge.
It turned out that roots had completely caved in a large section of sewage pipe and it had to be replaced underground. He was unable to do it that same day but promised to come first thing in the morning and get it taken care of with only minimal interruption of service if any. Well when I came home from work he had indeed done the repair and everything has been great since.
I can only speak for my experience with ADAM and for that I will say I highly recommend ADAM for any of your Plumbing Emergency needs. Thank you Adam!

I feel a responsibilty to post this review for my fellow Unilocal readers. DO NOT USE THESE PEOPLE. I had a blocked sewer line (real bad) I called Mr. Rooter, who sent out a «plumber» he could not find my line coming from the city to my house. I was told there will be no charge for them to come out and assess the situation and give me a quote. He couldnt find my line access and said it’s probly inaccessable and it will cost 1200+ to have one put in… then had the nerve to charge me a $ 187.00 diagnostic fee. Called the next day and they apologized saying we shouldn’t have been charged and they will send out a real Plumber with 10 years experience. So they did, he gave the same song, couldn’t find it and it will be 1200+ to put an access in… I said I will need a second opinion for that amount of money (first when they thought they found the line, to clear it was almost $ 300). Then he wanted to know what I could afford like these people just throw numbers in the air to get you to bite, (I’m guessing commision?) I said «I need a second opinion, there has to be an access for it to pass code», they looked at me like I was crazy.
Finally got him to leave after him trying to get us to pay this astronomical price. I then came to my senses and looked on Unilocal.I found Joe at Stilwell plumbing in Elk Grove and he came right out and it took him literally 30 seconds to find the line (I’m not exaggerating). Cost me $ 100 and it’s fixed. Now I don’t know about you but that is a whole big deal of difference for my wallet. Be careful friends

This review is Francisco. He is the ONLY technician I trust!!! He is polite, knowledgeable, and very helpful in explaining things. Francisco was quick, honest, and gave me a reasonable rate. I had two other technicians come out before, but I request Francisco now at all times. It is evident to me that he is the hardest worker in the company. Just wanted to write this review to get credit where credit is due. Thanks, Francisco!

Another excellent experience with Mr Rooter. Adam Jones came over to work on the drain from our kitchen and laundry to the main line. They spent the better part of the day crawling under the house to make it happen.
Very professional, job site cleaned up, and everything flowing. Thanks again, Adam!

Had a clogged drain. Said it would take 60 – 90 minutes. Quoted $ 220. He was done 15 minutes but would not adjust the price. I will not be calling them again.

My sewer line had backed up on Christmas Eve. I had called my sewer insurance but the service center was closed. I had to call an emergency plumber in the interim. This company was Mr. Rooter. Before assessing my line, this young man took note of my fruitless mulberry tree in the front yard and immediately told me I needed a new sewer line and that it would be $ 5800. Thirty minutes later, he allegedly scoped my line with a camera and said that tree roots had destroyed my piping so much that he was unable to snake the line for fear of ruining his $ 3000 cable. He said there was no way to repair it. I paid $ 179 for him to remove my overflow cap and tell me a bunch of lies.
Mr. Rooter was prompt, for which I will give them 1 star. However, this technician recognized two female homeowners as an opportunity to take advantage by using fear tactics to create a sale. This is one sleazy company that I will never use again.
The following morning, my insurance company dispatched America’s Plumbing Company which further validated Mr. Rooter’s lies. Marcus came out on Christmas Day and was very friendly and helpful. He snaked my line and then ran the camera. He called me out to view every inch of the pipe and there was absolutely no roots or breakage, in fact, he said it was the nicest looking sewer line he’s seen in a while. The actual problem, it was discovered, is at the junction of the county line. He advised that I call the county and have them review the line for it’s repair. Then he came into the house (after putting on shoe covers) and proceeded to check all the sinks, toilets, and showers to make sure all drains and pipes were functioning. He was very thorough, courteous and professional. It was nice to have honest service.
I would highly recommended America’s Plumbing Company for any plumbing needs.
When using Mr. Rooter, buyer beware!

I used Mr. Rooter many times in my former residence (a home built in the 1960’s). Because the home was in an established neighborhood (older homes, tall trees), with an older home can come issues.
Mr. Rooter came out for small fixes (garbage disposal not working, bathtub running slow) and for the bigger ones (water heater replacement). The water heater cost more than I had planned one but this was not due to being ripped off by Mr. Rooter, again, it was the fact that it was a house that was nearly 50 years old. The service technicians were always polite, always arrived within the specified time frame and always provided a quote before starting on any work.
However, Mr. Rooter explained up front why the costs were higher. First I had to do some retro fitting for the new water heater (in newer homes, the water heater is in the garage, in my old home, it was in the hall closet). I needed an overflow pipe installed that would run under the house to the drain unless I wanted wet carpet when/​if the water heater fails. Having gone through that experience as a kid, the night the water heater failed and flooded the house, I had no issue with the fixes. Plus, when the time came to sell the house, it would have to be done anyway.
The biggest problem was the main line. During the water heater replacement, they discovered that the main line was clogged by tree roots that had actually grown through the line. I was shown via snake camera the issue, but again, had no reason to doubt them. I had been having drainage issues for quite some time and my handyman couldn’t figure it out (but it never occured to him that the main line was involved). So that was replaced to the tune of $ 5000. After that, even the «slow» bathtub drained quickly.
I again called upon Mr. Rooter after my grandmother passed away and we had to sell her home. We had plumbing issues constantly while we were packing up her home (backed up sink, toilet, etc, but the house was 80+ years old). The home inspector discovered that the main line had collasped between the house and the street. We could not sell the house in that condition (not to mention all the other stuff grandma had «let go») and so Mr. Rooter came in and replaced the main line and fixed the plumbing.

My bathtub drain wasn’t working. Tried everything, but nothing worked so I called Mr. Rooter. Technician came by and tried running his hand snake, which I what I did. When the drain would not unclog, he diagnosed a broken pipe based on dirt found at tip of snake.
He quoted $ 1,600 to fix pipe, without even looking under the house to see what needed to be fixed. I said «thank you» and showed him the door. Since the drain was not fixed, there was no charge.
Snappy Rooter replaced the drain pipe and tub strainer a few days later for $ 350.

I have never been prompted to write an outright negative review, but my experience with this company mirror’s Mark’s last month.
My sink drain was slow and my landlord’s ‘handyman’ actually managed to make it worse. I called Mr Rooter for a quote to cable (rotoroot) the pipe — they couldn’t give one over the phone — a technician had to come out.
The tech says I have to have the pipe cabled and then power washed — almost $ 500. I declined the powerwash and asked for them to simply cable the pipe ($ 187). After two hours the tech gave up, saying he couldn’t clear the blockage, which was only a few feet down the pipe, where it T’s with the vent pipe. He recommended cutting open the outside wall of the 100 year old home to access the pipe inside the wall. Estimate $ 687, plus the cost of another contractor putting the wall back afterwards.
They still demanded the full fee of $ 155 (I found a $ 20 voucher on their website) even though they didn’t clear the drain.
Called another independant plumber — he quoted $ 125 and no charge if he can’t clear the blockage.
Just 22 minutes after he arrived, the blockage was cleared, the p-​trap was re-​installed and water was running down the drain! Hoorah for Armoured Plumbing and Drain Service of Roseville.
The blockage was 50 feet down the pipe. The Mr Rooter tech never even got close to the blockage — he was stuck at the T with the vent pipe!
In addition — Mr. Rooter Sacramento collect your credit card security number (CVV2) and write it on the invoice — anyone who sees or gets a copy of one of these invoices can charge to your credit card as if they have your card in their hand. No merchant is permitted to make and retain a written record of you CVV2 number (the 3 digits on the signature strip). Never let anyone record your CVV2 number!
If I could give less than one star — this would be the one.

Had a surprise leak behind a wall. Without opening the wall to diagnose the problem, Mr. Rooter gave me two options only, even though it was Xmas eve and I said I had little money: Either (1) pay them $ 1,500 to try to fix it with no guarantees that it can be fixed; or (2) pay them $ 3,500 to replace the entire galvanized pipe system in the house. I called another plumber who found the leak and patched it for only $ 150, which should hold me over until I can save up to replace all the galvanized pipes.