Midas

Called and was quoted 30 minutes to repair a tire with a slow leak. Took longer than 15 mins to check in due to the cashiers lack of experience (nice but confused with the computer system) and the copious amount of information they require. Received a quote for $ 25.00.
Total time for repair after registration was 15 mins. This was a fast tire repair.

The guy I talked to was nice and accommodated for me to drop my car off earlier than my scheduled appointment (scheduled at 3, dropped off at 1:30). I mentioned that I was going to be able to pick it up around 4:30 and that didn’t seem to be a problem. I got a call at around 4 about my car being done, I mentioned again that I’d be able to pick it up around 4:30. I get there around 4:40 and the whole place is locked down. I tried calling and knocking on the door, but to no answer. Then I noticed a sign on the garage door (that was open when I got there so I couldn’t see the sign) that said they close early if they experience a slow day. I really felt this is unfair because my boyfriend usually works nights and any other night he wouldn’t have been able to pick me up and I would have been stuck. Will pick up my car tomorrow, but will probably not come back.
UPDATE: The manager called me and apologized. Something not often done in my experience and made up for it. Now THAT is good customer service and I truly appreciate that this issue was recognized. I will probably give them another chance and go back for something else in the future.

I went here for an oil change before a long trip. They told me that my tires were «cupping badly» and I needed new struts. I drive a 2011 Lexus with 30,000 mi on it and take it in for all scheduled checkups and this has never been mentioned. I looked at my tires and they appear fine. Thankfully I didn’t have time before my trip to have the work done and have since taken it in to Lexus. They said it was fine.

Rather than rant away I want to try and objectively speak on why the quality of service here at Midas on Del Paso is extremely poor.
I waited 3 hours before my car was on the rack. I was promised that I was next in line repeatedly yet other customers were seen before me. My request was the same as others which is to replace break pads and/​or replace the drum.
Will not come back here.

I heard Aby no longer works here. He was the most reliable mechanic there at Midas. I used to take all my cars here but now I’m shopping around. Gonna give Natomas Auto Care a try. Why? Unless Aby worked on my car, I got spotty auto expertise. Lets say there was a time that I had to take the car back 4 times to resolve an issue that was obviously not done right. New brakes shouldn’t sound like a metal dumpster doing cart wheels down a hill. I was incredulous when one mechanic said, «no problem here…» Really? And, this was not my first experience. They do basic stuff ok (oil change) but somethings are suspect. Just as you don’t want to be the first patient of a newly-​minted «(fill in the gap)», I wouldn’t call this shop current level of mechanics «experts». Best of luck Aby.

Please don’t waste your time coming to Midas in Natomas to try to get you car fixed. This place is highway robbery, they will «overcharge you» with parts and labor and have you wait for hours just to get your oil changed. I paid them nearly $ 600 to get my VW Jetta fixed but then the guy upfront that looks like a mop head and talks like a pothead, and I think his name was, «Lamethon» or something told me I have to pay another $ 700 to get the car running. My car came in with a bad leak, barely drivable and it left that shop being towed away. How pathetic is that, that guy Lameeson is an «idiot», don’t trust that place.

Everyone here has be really nice and very helpful. They diagnosed the issue with my car and it turned out to be something that was covered under warranty by the dealership that sold me the car so they didn’t end up working on it. Even though they didn’t do the work they still drove me home while they were looking at the car, picked me up after that and did it all with a smile. Great place, great attitude. I’ll definitely be coming back.

I had battery trouble, the owner was great. He did not try to up-​sale me. He pointed out a few items that will need attention in the future, was honest about what repairs woiuld be needed when the time came. He and his staff was pleasant, great service. I will go back if i have any other problems, and would recommend them to friends and family.

So, I called yesterday to make an appointment for an oil change and wheel alignment first thing in the morning. The guy that answered the phone said no need, if I am coming when they open I should get in without a problem. So, I arrive a little after 7:30 and no one is there yet. About 7:45 a woman opens up the shop to wait on me. She informs me that there will not be any technicians until 8:30. When I ask about doing the wheel alignment, etc. she tells me that they don’t have anyone to do wheel alignments on Wednesdays! Seriously? Even though she was apologetic, how can they possibly expect to service their customers like this? Giving misinformation, arriving late and not having the staff to do the services you advertise is no way to run a business. I will not return in the future.

Called for a simple quote so that I can price match. Which they mentioned they never heard of and will call me back. Guess what NO call back. I should have gave up on this chain anyway after the one on Arden way we found to have been doing faulty repairs and shut down. Word of advice go to a dealership. They are more expensive because they are trained by the manufacturer. Going to midas is like taking your cat to you PCP. I brought my car in well before my warranty expiration and they swore there was no issue. Performance Chevrolet found the issue though. That just goes to show!
I had tons of faith in this franchise once upon a time though.

I have been a customer here for four years now and I’ve never taken my vehicle anywhere else (and never will!). The owners are very personable (but I miss Selena! Good luck, girl). They have always treated me fair and kept me informed of all issues with my vehicle. There have only been a couple of bumps (other than HOLY COW have prices to do struts and spark plugs gone through the roof… or, is it because I’m in California now??) when I had a dead battery. I just had service in September but wasn’t informed the charge was failing. The other is when I had a nail in my tire… they fixed it but didn’t put my spare away? When I asked, they did but the tech was a bit put off. No matter, they’ve always got me in immediately and gave me a free brake inspection for the battery problem. LOVE these guys and totally support local business. THANK YOU! I take my vehicle off road a lot so it needs to be in tip top condition. You can trust MIDAS on Del Paso to do this. Family owned… ’nuff said.

Great service on our minivan front brakes. Went with my recommendation for pad quality, came in the the best quote; kept us informed. Gave a good discount for the back set as well. Went above & beyond by dropping off my wife at our home, then picked her back up again. Will use again.

Honest Business and prompt service. Never had any problems like some of these people are saying. Marco who is the owner is a very honest person. You have to bear in mind that they are a franchise and very reasonable price for service.

I brought my car in for a minor issue and Marco listen to me and made a suggestion which turned to be a life saver. He not only saved me money, but time as well.

Probably the most honest, most reliable and the best place to get your car worked on. I highly recommend this family owned service station. I’ll keep coming back! Thank you so much for all you do.
Danny

The hardest thing anyone has to deal with is feeling like you might be getting «worked over» on service/​price when you have work done on your vehicle… not here!!! I promise you this is one of the best & most honest places to have your vehicle worked on in the sacramento area!
When you walk in you’re greeted with a smile from either the mother, father or daughter that run this place! It may say Midas on the front door but its run like a family establishment… where they believe in taking care of their customers! They look out for you, your vehicle & your wallet.
If you are looking for a place to take your vehicle & get straight honest service that means something then go here! It feels great knowing that you are NOT going to be taken advantage of when it comes to your car!

Took my car here for an oil change and basic fluids check. Told me I needed a new cabin filter (which was replaced a few months ago) yeah I know pretty standard to quote you for things you don’t need, but what really ticked me off was the fact that they didn’t wipe the oil off the frame which drips every time the oil is changed. I get home and find oil in my garage and on drive way. Really shows the level of professionalism how hard is it to take a rag and wipe the bottom. Taking it to dealer next time for sure. Not worth the $ 5 or $ 10 savings.

How can you screw up a simple oil change/​tire rotation? Take it to these people. This actually is the second time I’ve left their shop dissatisfied. The first time, they told me that they rotated my tires and charged me for it. When I checked the pressure, though, it was exactly the same (five pounds low) as it was when I dropped off the truck. They gave me some nonsense about a faulty gauge, but they put air in the tires and, voila, they were at the proper inflation.
I thought I’d give them one more try. Bad idea. I dropped off my Tahoe this morning when they opened at 7:30, and was told it would be done by 9:00. At 11:45 I called to check the status. I was put on hold then asked if it would be alright if they called me «right back.» They did not call back. 45 minutes later, I called them again and was told that they were working on my Tahoe even as we spoke.
When I picked it up, the tires had not been rotated. I knew this because I paid attention to an identifying mark on one of the wheels. When I asked why they had not done it, I was told that they decided it was not necessary.
Ordinarily, I would think it was a good thing that a mechanic doesn’t do unnecessary work. What I didn’t like was that they made the decision and did not even bother to call me – the customer who requested the rotation — to see whether I agreed with their decision.
No more chances for these folks. There are many, many repair and service options. Their customer service sucks. I don’t know if they’re dishonest or merely negligent. I don’t trust dishonest people, obviously, but I’m not sure it’s wise to trust someone who is negligent either, particularly to do something critical like a brake job.
These folks will not see another dime of my money, and you would be foolish to use them too.

I came here a few times before and everything was great. Most recently, unfortunately, my experience was terrible. To put it short, one of the employees charged me $ 100 for a part that’s only $ 45 and it didn’t fix the problem — when installed, he pinched the gasket to the crankshaft sensor and made the oil leak even worse. When I called back, he argued with me about what was replaced, saying the camshaft sensor was replaced and that he would have to continue to charge me labor for any work or fixes he would need to do, even though the part was still under warranty. Needless to say, that guy, (Marty) was a typical untrustworthy auto repair guy.
I went back to speak to the owner and he was sincer and apologized for the issues Marty caused. Fortunately, they had fired him and I guess there were other problems that he had caused. The owner, Marco, was extremely helpful and gave me a couple options to help with the charges. I believe this Midas location is a good place to go… but it might be worth researching to see if any surrounding auto shops have better deals.
All in all, I would say that if you are hesitant on auto shops and want someone who seems to be honest and legit, Natomas Midas is a family-​owned shop and they are willing to help and work with you to meet your needs.

Love this auto shop. They always do the best job, I just wish they were open on Sundays.
My most recent visit was because my check engine light was on. They fixed it for under $ 300 while another shop I went to said it would cost over $ 500, that’s after already having spent $ 500+ at that same shop to deal with the issue and get the car smogged weeks before. Midas figured out exactly what the problem was and fixed it without claiming they had to replace a bunch of other things unnecessarily.
I will never take my vehicles somewhere else again.