SuperShuttle Sacramento SMF Office

On time and inexpensive, quick way to get to and from airport even when sharing a ride. They text you updates on ETA. Highly dependable.

I would give them no stars but it’s not an option. First they did not know the address of the hotel. Ok, I googled it. Van assigned, was told 40 minutes to the hotel. 20 minute wait for the can. What they did not say was that they were picking up three other people that were not going anywhere close to my hotel and now that I’m in the van its 2 hours. He just tried to drop off a woman at a completely wrong address!!! And he has GPS!!! I could have driven from Washington faster than these people move!!! Do not use them. Rude and flat out liars!!!

The online system for making reservations/​paying for rides to the airport, from the airport to my destination, back to the airport, then home from SMF is incomprehensible. I have two university degrees, so I’m not stupid, and I should be able to understand and use their system.
The first time I tried to use it, I could tell I wasn’t getting what I wanted when I got to the end, so I called customer service and they had to walk me through the process. It still didn’t make much sense. That was last fall. This month, I thought I’d try doing it on my own. I still had to call customer service to find out which of the (very similarly described) «round trip» selections I needed to choose in order to go from my home to SMF, LAX to my father’s house, back to LAX after a week, and SMF back to my home. This is a pretty simple and, I should think, common trip sequence, and it should be very clear which selection applies to it.
I thought I’d followed the sequence they told me to use last time, and I swear I checked the dates and all, but when I got back to SMF, very tired and ready to go home (!) I found my reservation was for the wrong day. They had me going to the airport from my home and returning to my home from the airport on the same day. So much for their advanced «proprietary software»
When the woman manning the check-​in desk discovered the error, did she fix the problem for me? No. She said I had to call customer service. When I started to do so at the far end of the desk, she told me to go sit in the nearby row of chairs in case some other customer came up. After waiting on hold for about 15 minutes, I saw her point. It took me several tries to get the situation cleared up. She had to cancel my first reservation, and have me pay for a new one at the desk. Finally, I got on the Supershuttle home.
I didn’t have any trouble with pick-​up and arrival times, but there were some problems with the shuttles themselves. I sat in the one single seat on one ride, and I looked all around (including just behind the seat) but could not find a shoulder strap. All I could find was a strap going across my hips, with only one clip. That in itself suggests there wasn’t a shoulder strap. Is that illegal? It’s certainly not safe enough. If there was one, the driver should have been instructed to show me where it was.
On another shuttle that was very hot inside after sitting in the sun, I had to ask the driver if he could open a window. He said, «Oh no, no, the air conditioner’s on.» I put my hand to the vent, and the air coming out wasn’t cool. He told me it would get cool after a while, and it eventually did, but gees, the A/​C on my 10-​year-​old car is a lot better than that.
The woman I talked to at the airport gave me a telephone number to call with my complaints and a reference number to give them. I called and chose the option for quality issues, and after another long wait on hold, the reservations desk answered. She asked me to hold, then came back and said the «Advocacy» group had gone home (it was around 4 PM.). She asked if I’d like to call again. She didn’t even make a note of my dissatisfaction with the software and offer to have
THEM CALL ME. Like I’m going to waste my time sitting on hold again in order to give them information that should be useful to them. They could save a lot of customer service hours if they’d just put a box with clear instructions on each page of the reservation sequence.
These guys don’t seem to be much into customer service!

This had to be one of the worst airport shuttles in the history of america. I will be using über/​lyft for all of my rides after my last experience with them. I used them during the holidays because I needed to get to the airport. The whole bill was $ 22 which is not bad considering that a cab would have been double. I scheduled an early morning pickup.
The driver called my house and said they would be there in about 4 min. So I gather my bag and go to the front of the apartment complex. This took about 4 min. I waited 10 min and the driver called me back lost. So he tells me he would be there in 4 min. I said ok and hung up. Well 6 min later, I got a call from the driver. He was still lost even though I gave him very specific instructions.
At this point I decided to call the main office and have them check on the driver because he seemed lost. They said that he would be there in about 10 min. So 15 min later he showed up.
The driver was stressed out and took off to the airport after that. He was driving like he was stressed out too. I am pretty sure he was speeding. He slammed on his breaks about 5 times. Finally we made it to the airport and I was free to go. But it was defiantly an adventure to remember. I felt like I was in a nyc yellow cab.