Mercury Cleaners

I’ve only been here once but am hesitant to go back. Dropped off various pieces for dry cleaning and they came back ironed, but didn’t smell like they’d been cleaned. Disappointing given how expensive they are.

I go here for convenience since I live close. The service is Friendly and good. Results are good. But this place is pricey. They are charging for the downtown convenience.

Dropped off a queen sized comforter they said it would take a week. I come back a week later and they said they forgot to clean it. Prices are outrageous I ended up just taking my blanket somewhere else for half the price and half the time.

I’ve been going to Mercury Cleaners for 3+years and today, I decided I will never go back.
The owner is a good person, but a foolish business man. When he charges $ 9 to clean a dress, you’d think he’d at least try to get dirt stains out. (I understand if it’s wine, oil, or pen) but this was gray dirt near the under arms of a sleeveless dress. It looked like he barely tried to get it out, yet he still wraps it in plastic and asks for your plastic. Very disappointed.

Super fast turnaround and reasonable prices! Also does a great job with the magic (i.e., inconspicuous) hem on my designer jeans. Owner is also very friendly and has so much experience.

My new favorite cleaners. Reasonable prices, good service and great location. Plus they are dog friendly. Soon they will move across the street to their new location. I will continue to bring my business here, they have earned it.

Always friendly, efficient, on time, and done right. What more could you ask for in a cleaner? Also, Helen does great mending and tailoring when needed. It would be a great loss if Mercury was unable to continue as a valued Midtown merchant.

I go to pick-​up on the appointed day and she says all of it is not ready. But this is when you said it would be ready. Yes, but your coat had lots of pills so we are doing it again and a shirt had a stain (which I told them about at drop off) so we are trying again. I asked why they did not call me and ask if I wanted them to do it again or if I needed it by the time it had been promised? Or at least call to tell me it would not be ready so I did not waste the trip. She acted like I was crazy and said I should be glad I am getting this free and wonderful bonus of them re-​doing my clothes for no additional charge. I asked if she would discount at least the late items. No, and another look like *I* was the crazy one.
Well, how about you do it right the first time or if you are going to do it again, do it in time for when you promised? At the very least, call me and let me know or offer me some kind of good will discount or something because YOU are in the wrong, YOU broke our deal.
Well, this is unprecedented, my friends. I have used many dry cleaners in many cities and never had this happen to me. Plus, the price was absurdly high. And, I still don’t have all my clothes. This was my first and last visit to Mercury. They have no respect for you or your time which is one of the worst offenses. They have some of the worst customer service I have ever encountered and the clothes (the ones I got anyway) do not even look that good. Guess I have to go back to get the rest of our clothes, but other than that these people can eat a turd sandwich.

I’ve been taking work clothes (shirts and trousers, the occasional suit) here for nearly two years.
Pros:
– My clothes are usually clean and decently pressed
– Always ready when they said they’d be ready
– Open early enough and late enough to be convenient for me
– Usually friendly
Cons:
– Even though it says «same day service» on signs inside and outside, they usually want to take 2 — 4 days to do it. If you INSIST on same day or next-​day service, they will be annoyed. One time she actually said to me «we can do a better job if you give us more time.» I’m sorry — what? Take down the signs if you can’t offer the service with good quality.
– Not the cheapest.
– They write your name on the shirts. I far prefer the places that use removable tags.
I’ll keep using them because they are very close to me, and open when I need them to be, and can do things quickly when I insist. But the first time they ruin a shirt will be the last time I use them — we’re one straw away from breaking the camel’s back.

I just moved to town, and instead of doing proper research, I made the mistake of having my shirts taken to Mercury Cleaners because it was in the neighborhood.
I have never been to a dry cleaner that uses a permanent marker to write their customers’ name on the shirt collar. Who does this? If you are going to use a permanent marker to identify shirts, you should advertise this and make sure that each person knows! My shirts now have written in the collar the name of the person that dropped them off for me. Great work Mercury!
I called to complain about this practice and was hung up on by the manager.
BEWARE!!!

I should have read the reviews for this place before going. Unfortunately I didn’t. I can say with confidence that I won’t be returning. Drycleaners in this town are a dime a dozen. So in order to retain my business, you need to be ethical, timely, and delivery quality product. This place fails in every account.
1. They will quote you one price, and when you receive the item, they ask you to pay a price of approximately 25% more than what they originally quoted you.
2. They will tell you the item will be ready on a particular day, and when you arrive on that day, it isn’t ready. Who doesn’t love making repeat trips to the cleaners, particularly for one time-​sensitive item (and yes, I told them when I needed the item by) ?
3. The quality of their service sucks. Expect linings not to be attached in the way the manufacturer did, loose threads, and dirtiness.
I will go anywhere other than here. Sheisty sh*t is all you get here.

This was the cleaner that I learned that you must ask if the cleaner marks shirts. Rather than spend the time to affix a numerical tag to your shirt, some cleaners (like this one) will mark the inside of your shirt with your initials with a permanent pen. The initials won’t come off even w/​additional washings or scrubbing so it’s basically a permanent defacing to your shirt.
The only good thing is that this place is cheaper than most other places and is next door to Simon’s.
The 10 Second Takeaway
–Ask if they will mark your shirts if having your laundry done.
+You can drink your ruined shirt problems away right next door!

I’ve been using Mercury Cleaners for 7+ years. Always had good service. Had a misplaced shirt once but they found it in a day or two. I’ve used 3 different cleaners and all marked shirts with a permanent marker at the bottom.

This is my go-​to dry cleaner. Even though I only dry clean like once every 2 months the owner manages to know my name and remember it. That is impressive and honestly keeps me coming back. Prices are fair. Be sure that when they say something will be ready on say, Tuesday, they usually mean Tuesday afternoon, not Tuesday morning.
Dry cleaning places are sort of a mystery to me. How do they work? How do they keep track of all of those clothes even though I always forget my number? What is dry cleaning?
I’m glad I don’t have to know.

This place is just OK. The main reason I keep coming here is that its not a very far drive for me and they’re cheap and fast. However, I have had a bad experience here with them not cleaning my clothes by the time that they said they would and also giving me the wrong articles of clothing. But they made good on it and gave me a free cleaning.
Overall, if you have that sphincter clenching palm sweaty interview or business meeting that you have to go to and you feel your clothes must be perfect I would probably bypass this place to be on the safe side. However, if you just need your «club» shirt cleaned for girl across the bar this place is a safe bet

I created a Unilocal account to write a negative review for this place. I had been going there for about a year because it was the closest cleaners to my office and did same-​day cleaning. After endless frustration, I told them last week that I would never be coming back.
For a CLEANers, the place is unbelievably filthy — trash on the ground, dust everywhere.
Every five times or so, it did not even appear that they cleaned my clothes, only pressed them.
About a month ago, I brought in the pants for my favorite suit. I came back about a week later, and they said they had no items for me. I said they had my pants and the woman rudely insisted they didn’t. I then searched my house for an hour. After my third time going back, i actually walked back behind the counter and found my pants. She still charged me. And then to top it off, I asked her to press (not clean) a suit and she charged me $ 14 for that.
My bottom line is to stay away from this place at all costs. The people are rude, it is overpriced, and they do a very sub-​standard job of cleaning.

my mother in law has been using Mercury Cleaners for years now and I’m finally following in her footsteps.
Pros: close proximity to my house, friendly lady at front, cheap
Cons: There have been a couple of times when they have missed some small spots. Nothing that has been noticeable or that has even been in places that are visible.
Overall, I love this place and I plan on continuing to use them.

Good: Cheap, fairly consistent, close walk for those in midtown
Bad: About once every 6 months, I find that one of my dry cleaned shirts has a black tar substance that won’t come off.
If what you are having dry cleaned isn’t too important and are able to save enough (by their cheap prices) to justify one ruined article of clothing semi-​annually, you should check this place out. They will give you a small credit for this mysterious tar.

I like this place cause:
— fast turn around
— decent prices
— super nice staff that remember you
— their version of light starch is perfect
— love the old school sign
— next door to Simons so can combine beer with laundry

Customer service is Excellent. I should know her name by now, but she is super friendly (will update that). My frocks, shirts and other garb come out looking like new.
A couple of situations have made me a fan for life —
sit. #1 — friend and I going out to have some fun. She just had to wear her fav. pants, so she was allowed to hide (me trying to camouflage her) in a corner to change her pantalones’ — «what corner you say»? in front of the ceiling to floor windows? — - — too many preliminary drinks — I say.
sit. #2 — with friend to drop off her clothes, but she was wearing this shirt that kept falling off her shoulders, exposing her bra straps (cute pink straps, anyhow). So she asks nice lady if she has any dress tape to control this. Nice lady goes in the back and comes out with a sewing needle and thread — no dress tape, but she sewed a couple of «tack stitches» to my friend’s bra strap — a nice temporary mend, and I didn’t have to hear her bitch about her shirt for the rest of the day. That is some great customer service there!
Also, if you plan to use your debit/​charge card — the charge has to be at least $ 10. But, when I was in this predicament ($ 8 charge), but no cash or check on me — She had to charge me at least $ 10 and gave me a store credit for the other $ 2. You rock!