Kohl’s

I don’t normally shop here. Maybe once a year. I decided to go in on a whim. Customer service was great & the store is clean. Everything was pretty picked over. That’s why I gave it four stars. They have some good deals. You just have to look for them.

Ugh. I came here to exchange a Christmas present that my MIL got my kiddos.
and it was damaged.
after two trips here and providing them with the information they requested, they still expected me to pay for the «even exchange» since the price had changed.
I was treated like shit on a stick.
It was awful.
I ended up having to write to corporate to get the situation taken care of, even they were hesitant to accommodate. So at that point I wrote to the Better Business Bureau and let them know about their bad business practices and FALSE ADVERTISEMENTS of «HASSLE-​FREE RETURNS»
Needless to say when I had to point out the laws in California about false advertisement, they listened. I finally got the item replaced. after almost two weeks, a few wordy emails, several calls, and lots of hassle later!

I ordered my item online because, like a lot of other people, I have a very busy life. I work full-​time and after work, I take care of a toddler and run a household. When I got to the Kohl’s Point West location, I decided to do a little shopping in the Christmas section before picking up my item that I ordered and paid for online. I was on my lunch break so I managed my time well and only spent about 5 minutes shopping. I picked up a few things and went to check out. When I got the cash register to pay for my new items, I told the cashier that I was also picking up an online order that I had already paid for. She then pointed to a line that was about 20 people long at the Customer Service area. These 20 people all had bags in their hands like they were making returns. After I paid for my new items, I got in line in the hopes that it would move quickly. Unfortunately I stayed in the same spot for about 10 minutes without moving. While in line a woman got in line behind me. She was standing across the aisle for a chair that she happened to like. Not wanting to get out of line to check the price, she asked a Kohl’s employee who was walking by, how much the chair was. The Kohl’s employee said, «I don’t know,» and then walked away. She didn’t even check the price, which would have taken her literally 5 seconds. This was probably the worst display of customer service I have ever seen. Finally tired of waiting and having to get back to work before my lunch break ran out, I decided to go to another register and ask for the manager. When the manager arrived, I explained to her that I had purchased an item online because I didn’t have the time to wait and now I was being told to wait in this enormous line to pick up an item, I had already paid for. She said that unfortunately I did need to wait in that line. It wasn’t until I said, «that is terrible customer service,» that she finally said she would check me out in the jewelry section. This literally took her 5 minutes to get my item and give it to me with my pick-​up receipt. The fact that she did this was the only saving grace for Kohl’s in my opinion and the only reason I didn’t give it the worse score possible. Unfortunately I will not return to this location and may not even return to Kohl’s in the future. I have received better customer service at Walmart. I am very disappointed.

We came here for Black Friday shopping and we were surprised at how it was pretty calm and organized in the store. The associate to customer ratio was good and the aisles were clean and organized. It was easy to shop and the lines were not bad. If a store can be so organized during Black Friday chaos then it speaks volumes!

Yes kohl’s have good deals if you’re searching… I was reminded yesterday why I really dislike shopping there… instead of asking me if I need help with finding a shoe size or finding a shirt or anything. I get watched and followed by there employees and sorry ass undercover shoppers, this isn’t the first time. Thank you kohl’s. I will not be back… only if you’d just ask.

Brides-​to-​be… I had a horrible experience with my wedding registry at Kohl’s (especially with this location).
I created my registry online because there was a Kohl’s cash promotion — never got it. I called the customer service and literally spent hours trying to resolve it. I know, not even worth it! But the more they couldn’t make it right, the more I wanted to see it through. After verifying my information via e-​mail and phone a hundred times over the span of 9 weeks, I just gave up. Small amounts can add up when they can get away with screwing more and more customers over.
Some of the employees are completely clueless when it comes to registries. I received a lot of duplicate gifts at my bridal shower, so to avoid future duplicate gifts, I asked them to mark the completed items. I had conflicting information from different people: one said, «you have to do it yourself online» and the other said, «sorry, can’t help you because we’ve never faced this problem before». HAHA! They don’t even have scanners in the store to add items on your registry. I had conflicting information again: one said, «scanners are no longer available and registries are only online now» and the other said, «scanners are not yet available but will be soon».
I deactivated my registry and will always warn others to stay away from here.

This is the only Kohl’s place that I’ve been to here in Sacramento and that is perfectly fine with me.
They are very neat here and quite organized. Things are very easy to find and the associates are helpful enough. Sometimes though, they are quite lacking when it comes to cashiers.
There has been numerous times when I had to walk around the just find cash registers that actually have associates in them. So Kohl’s, step your game up on that department.

This Kohl’s location is great, and like any other Kohl’s I been to. They have great deals, mainly because I always shop at the clearance section which have variety of great clothing. Also they have great service and haven’t had a bad experience yet. Overall I would recommend to shop here. Sometimes a little pricey, but you just have to look for the right things at the right time where they have sales.

Bad customer service. Refused to apply my coupons though they were valid. When walked away they suddenly accepted it. Seemed like they do this deliberately. Beware !!

Was just helped by Connie in the jewelry department and she was amazing!!! Even with the crazy Christmas crowds she went above and beyond to help me! What a breath of fresh air. You never see costumer service like that anymore!!! Way to go Connie!!!

If you work at Kohls, please be prepared for people to use coupons and don’t make them feel guilty about it. While checking out today at this location, Stephanie was our cashier. She wasn’t rude but she wasn’t cheerful. The made us feel so rushed while looking for our coupon that we ended up leaving without using it. There was no one in line behind us so I don’t know what her Rush was.
Overall this location has a good selection of clearance items and as always kohls offers great coupons-​perfect for the arriving holidays. Their athletic section is very small in comparison to other locations I’ve visited but their beauty section is larger so it’s sort of a wash.
I will continue to shop here go the good deals but Stephanie, you should pretend to be more inviting to customers because I really regret being rushed out of my coupon.

Stephen was super patient when my best friend decided to take hella long to find her coupons. Great customer service.

I went there to return some things I got when I lived in AZ. The girl with long black hair was very rude to me. She gave me an attitude because I did not have any tags or receipt. All she had to do was look them up on my charge. In AZ they are very nice and never had an issue when you need to make a return. Are all Kohls this way here in CA or just this person at this Kohls?

I went to the arden kohls 2 days ago and they didn’t do a great job providing the type of customer service I’m used to at the antelope kohls. I would say if you are in between the 2 stores I would take the extra time driving to antelope. I ended yo having to go out there anyways so they could redo my transaction the arden one had messed up. Saved me $ 15 when it was done right.

The short version: Need some decent clothes on the reasonably priced side and you hate the mall? This is your stop.
The basics: Like all other chains if you have been to one you pretty much know what to expect in another. Kohl’s is no exception to that. The only difference you might find is the level of mess and the layout once you get inside. This particular location is middle of the road. Sure it has its bad points like it it so disorganized it looks like a tornado went through and there are NEVER enough cashiers working so the lines get long. It also has some positives and that is it isn’t in a shopping mall (although it is close by) and you can find some decent clothes for a reasonable price. Now you won’t find any kind of specialty clothes and you likely won’t be wearing these clothes out to the club, but for casual and work clothes this is a safe option.
What works: Relatively easy to get what you want at a reasonable price.
What to improve: Organization and more staff

Kohl’s have a great selection of clothing for the whole family it can be a one stop and shop kind of place. Clothing racks are nice and neat ! don’t forget to bring your coupons :) and shop on Khol’s Cash Days it will save you some $$ on your next trip

They do seem to have good sales but limited selection so the sales really aren’t that good if you just can’t find anything that you like.

Love Kohl’s clothes selection… I’ve found great casual clothes, cute work outfits, great workout gear and some cool accessories.
Love their perpetual sales, specials and coupons.
Love their hella hassle-​free return/​exchange policy.
Love the random encounters with cool staff… like the effeminate checkout guy who was trying hard not to comment on the tragic pile of bad fashion I was buying, then once I explained it was for a white trash party he said «oh thank GOD!» and started giving me ideas for an ideal bad outfit.
And I love this location, because before this Kohl’s took over the old Mervyn’s space there was no centrally-​located Kohl’s in Sacramento. Good stuff!

This Kohl’s has a lot of selections, and is for the most part pretty organized. (Minus the sales rack, but what sales rack is organized anyway, right?)
What I love most about this Kohl’s is the customer service. I was trying to find something in my size, and all that was left was on the mannequin. When I asked the girl if I could have this one, she went over and helped me remove it, and she was more than happy to do it. Numerous times that I’ve been in the store, if I’m looking for a particular item, and I can’t find it, they will sit and call every single store in the area to help me find it. That’s what I love most!
Of course everyone knows they have the best sales, and they have coupons for days. The only downfall of this store, and things are more expensive than other places, but they have good brands such as Vera Wang, Rock and Republic, and my favorite, LC by Lauren Conrad.

My heart still belongs to Mervyn’s…
I’ve become one of those people that Unilocal’s anything and everything I go too… oh my!
Okay, now that I’ve purged that secret, I can continue with my review.
My mind is tainted by the Black Friday trip we made to this spot. The line was literally like a 2 hour wait… but it was the afternoon of Black Friday! Needless to say, nothing we had was worth the price vs time tradeoff.
Kohl’s is a good substitute, but I’m a Mervyn’s kid… born & raised. Although they’ve changed the set-​up, it basically has the same stuff and brands.
I enjoy their sales from time to time. They bombard your mailbox with coupons and ads, so it’s hard to avoid the discounted goodies.
They’ve stepped up their tech game and all of their shelves have computer price tags… pretty nifty.
The variety of staff is INTERSTING. It’s like a endless character jackpot when you get to the register — you might get a young kid who thinks he’s hood, a lady with a mullet who is singing along to the store-​wide stereo system, or someone that doesn’t even look you in the eyes… it’s always a gamble…
If my mailbox continues to barf Khol’s ads and coupons… I’ll be by every once in awhile, the baller-​on-​a-​budget in me can’t pass it up :)