Ulta Beauty

Worst ever customer service. The workers just stood around talking to each other, and I was never asked if I needed help, even after wandering aimlessly looking for the item I wanted. I finally went to the register and asked her if she knew if they had a certain thing. She just said «no, I don’t know», and turned away to continue her conversation with another employee. Another worker who must have been the manager finally had to ask her to please ring up «the customer» …since I was standing at the register, with some other items in hand that I had found. I was a customer, after all. Horrible. I won’t be back. The Truxell store is much better.

Not very helpful… searched store for my favorite brand. Found it left. 4 star rating for having my favorite lipstick line.

The Ulta in Rancho Cordova is excellent always fast and friendly service. Love the staff. .The best Ulta in Sacramento

I have never had such a great experience at an Ulta! I live in elk grove, so I spend most of my time at the Ulta in elk grove but I happened to be at Arden mall today and made a stop here as well. so glad that I did! they had their benefit deal going on: buy the primer and $ 75 worth of benefit product to get a free, gorgeous handheld mirror or be entered in a raffle.
I was looking for someone to guide me through my options and I was quickly assisted. Dorothy found the perfect match of foundation for my skin and walked me through how to apply it on the best way and the best products to use on my eyebrows, how to apply it naturally and many more tips. I would have never gotten this sort of help at the ulta elk grove, so I am beyond thankful for her nonjudgemental help.
I walked out of the store with tons of new product, a free adorable mirror and an empty wallet. lol, but I was happy.

The layout of this store is the same as any other Ulta’s I’ve encountered (which makes shopping easier).
I saw that there was a promotion on the line I use for my shampoo/​conditioner so I thought to stock up while it lasts. I saw that there were a variety of shampoos and conditioners on sale but didn’t see the one I wanted to try. I was looking around and the only people I saw, that worked there, were behind the register. After wondering around aimlessly, I finally saw someone come out from the back room. I had asked her about the line I wanted to try to see if it was part of the promotion and she simply said yes and then walked off. I had more questions to ask but I guess I’ll just have to ask someone else.
Once I went to the area that had my hair line, I saw that some of the bottles were very dirty or had been used. I grabbed my liter shampoo and conditioner from the back as the other liters had product all over them. I wanted to stock up on my heat protect spray, but all of the didn’t have their caps and it seemed like they all had been sprayed (as the product had harden on the nozzle).
The register line was very long and they only had 2 registers open (it seemed that they were under staffed on a Saturday evening). When it was my turn to get rung up, I had asked if they had any more of my heat protect spray, but she said that what ever is out is all they had. I had informed her about the dirtiness and used products, but she just said thank you for letting her know (not stating that she’ll let management know or inform someone else about how dirty their products looked).
As part of the promotion (hair line discounted) I received 1 free pump per liter purchase. I was surprised that she charge $ 3 for a small pump when I used to get them at Aveda from only $ 1.
I had used my shampoo and conditioner for the first time yesterday (product smelled good) but I was so frustrated that my pumps weren’t working! I twisted the pump in the direction of the arrow and nothing was happening. I called the store and told them that my pumps didn’t work. I asked if I could exchange them but they said only with the receipt. I asked if they could look it on my beauty rewards account and they said no. I don’t have the receipt and I refuse to pay $ 3 per pump.
I’ve never had any problems with an Ulta store until I came to this location. I won’t visit again and will only go to the rancho cordova location.

After a horrible experience with the dry and lack luster customer service at the elk grove ulta, my patience was restored after a return for foundation went a lot smoother than the experience I had in elk grove.
I was referred to Sheena. I waited for her to match my foundation (i had very low expectations, and frankly was ready to take my money else where) and right away she found something that matched me perfect.
Her customer service was excellent, and her makeup looked so natural. Great vibes. If you go to ulta on arden, ask for my girl Sheena. I am wearing my foundation today and I’m sick lol. That’s how good it looks.
I was sold some lancome product twice. Once, my makeup was too dark, returning it was a disaster. And the second time it was too light. Imagine queen latifah being sold a foundation to match Nicole Kidman.
It looked great in the store but once I got natural light. It was awful. Because I don’t keep receipts (i never have been able to do that. If I had a receipt for life I swear I’d lose it) I was treated as if I stole the damn store. It was attitudes left and right trying to return that damn foundation. No one smiles in the elk grove store??? I was a Mac girl for 13 years and needed to switch because my skin just stopped agreeing, whenever I had a problem (rarely) I never needed a receipt.
Anyway thanks for keeping me as a customer ulta Arden. Give Sheena a bonus with her petite cute self.

Arden area
Located in the strip behind The Cheesecake Factory. Plenty parking.
ULTA is cool when you don’t wanna make your way to Sephora. ULTA has a rewards program. I don’t think I’ve gotten anything great out of it but hey, one day.
It’s like their inventory gets run through and destroyed. I wanted to check out a product so I picked up a tester… it was like it was gnawed on. Gross! Picked up another tester. different product– the pencil was like it was sharpened and the inside fell out. Shelves were messy.
It made shopping not fun. I didn’t say anything. I didn’t ask for help. It was kinda like what for? The store wasn’t maintained. It wasn’t swarming with people. It’s an aesthetics store, it should be aesthetically pleasing. Dude.

Had a fantastic hair color by Jennifer ! She was so professional and knowledgeable in her colors and styles!
Also Shenna, the Eye Brow waxer, was great!
You cannot go wrongwith these two professionals!
Did exactly as I told her” don’t cause me pain!” Lol

This review is for Jennifer in the salon:
She is fabulous! She’s been doing my hair for quite some time and I can honestly say I could have her do my hair without saying anything. I’ve gone from medium length, a short A-​line, to now (my absolute favorite cut I’ve had) my shirt pixie.
She knows what color works well for me and never pushes me to do something I’m not comfortable with. She makes great suggestions about what might look good, but it supportive about what I choose. THIS IS IMPORTANT WHEN IT COMES TO CHOOSING YOUR HAIRSTYLE/​CUT/​COLOR ETC. I don’t know about you, but I don’t need a stylist who acts like my ideas and opinions aren’t as good as theirs.
She creates a hairstyle that compliments me. I may be completely biased because I love her as a person anyway, but she’s hilarious, has great stories, and makes the experience fun. Now, we all need to get paid (ain’t that the TRUTH) but I feel like Jen would do it for free if she could because she loves what she does: making us B E A U T I F U L.
Please book an appointment with her, she’s just the greatest.

I just left Ulta’s salon and I am blown away by my experience. I went in as a walk-​in looking for someone to have a lot of experience, be friendly and be able to cut my hair right then and there. I was sure I wouldn’t find all that in one person so easily but then I met Kristin, the salon manager. She was an absolute pleasure to work it. I found everything I was looking for in her and I think I have found my new stylist in the area.
I have very-​VERY think curly hair, down to my lower back and I was so nervous so cut it because I have ALWAYS had a horrible experience with other stylists (at other salons). I felt like I could trust Kristin and I was right. With her beautiful straight hair, she taught me a lot about my CURLY hair that I didn’t even know and I’ve lived with it for 24 years! She taught me about products for my hair but didn’t try to sell me on anything. I really like what she shared with me about pulling the oils from my scalp to the rest of my hair (you can go see her if you want to learn more). She is clearly an expert in what she does. Anyone can slap some color on hair or cut split ends but her approach is much deeper than that.
She takes you under her wings of 17 years of experience and you leave thinking about your hair in a whole new way. She will let you know exactly how you can take care of it and get what you want out of it.
From the moment I entered the salon she was personable and detailed. She explained everything in detail I knew exactly what to expect and she answered all of my questions with confidence. My consultation was not rushed, she took her time which was great. She was very engaging and easy to talk to. Kristin did a fantastic job with my hair and I highly recommend her!
Thank you Kristin!

Huge fail. I haven’t been to an Ulta in years but I was walking by this location and noticed through the window that they sold my favorite brand of drug store makeup. I popped in and bought a compact. An hour later when I went to use it for the first time I opened it and discovered that it was already used. The sponge was fully coated in somebody elses face.
Gross.
They were nice enough when I returned it, but the whole thing was a huge hassle.
I will not be returning to Ulta any time soon.

The fiancé and I were taking a drive out to some stores and Ulta was on the hit list!
Compared to the Vacaville Ulta, Arden Ulta has a single point of entry/​exit. Entering the store, you can see how big and spacious is compared to its counterpart. To the left is the cashier counter and as you continue to span from left to right, you see all the shelved products.
Walking straight down the main aisle will take you back to their in-​store salon and restrooms. Multiple staff are walking through the store and assisting customers. Overall cleanliness is good.
Usually when your ready to cash out, there is somewhat of a line to deal with. The staff are friendly with completing your time at the store.

Everything is sparkly and smells good. But it’s a lot like snow white and the poison apple, everything is tempting but full of chemicals. You’re best off making your own facial care with coconut oil and makeup with beet juice and mica flakes dredged from Folsom lake.

Kristin did my hair today. This is the second time I have seen her and her work is amazing. You know it’s good your boyfriend notices it. I will be seeing her again in 6 weeks. She did an accent highlight, all over base lightener, hair cut, and style. She was quick and efficient. She is sweet.

This is a review for the salon. I came to this Ulta location recommended by a friend, and I loved! They have an outstanding staff super friendly and customer oriented; the manager Kristin is one the best stylist and color specialist I seeing in town and in my life. I try different Ulta locations and this is the BEST ONE!!! I live in Novato, CA and I drive from there to make my hair with Kristin.
Thank you Kristin for make me beautiful!
Angel

This is the only Ulta location that I go to. Not because of customer service or cleanliness or any special reason. It’s for the simple fact that it’s the only location that closest to me here in Sacramento.
But I give this place 4 stars because well I’ve not had 1 bad experience with store. I mean sure, there are days when they’re out of stock of items that you need. But I think this specific location can work on that.
Every time I come in, I get greeted which is nice. I don’t really mind if I don’t, it’s inconsequential to me. The place is clean, decent.
They’re out of stock of certain products quite too many times for my liking but I mean… This ulta is the only ulta that provide for the greater Sacramento area. Sure you got one in marinas and south sac and fold some and Roseville, but those places are way too far! But that’s really about the only complaint I have.

I usually shop at Ulta for my cosmetic supplies but was quite disappointed in the poor customer service. I was not greeted when I entered the store and there were 3 associates nearby the front chatting about personal issues which was not professional. There were times that I needed an associate’s help in locating items and couldn’t find one nearby and when I didnt need their help– this particular associate asked another customer nearby if she needed help but ignore my presence.
I saw items on the shelf that were expired. Inventory supplies were limited.

I havent been at this Ulta location before. They use to be a little across the way near Howe. It’s a much bigger place to me. I love coming to Ulta because there are just so many stuff to demo/​try. We initially came in with my friend because she just had her hair professionally colored and she needed good hair products. She bought the Redken shampoo and conditioner. So many great sales!
If you sign up, you can get coupons through the mail and save on name brand products. The workers here are really helpful and friendly. The environment is also well maintained and clean.

Im not a fan of this ULTA. Bad customer service, lack of knowledge with employees and a subpar salon.
I have only been two times, but that was enough. This last time all the employees were too busy talking about their personal lives to help out. When they finally did they weren’t really knowledgable about the product or makeup application in general.

I came to this Ulta location because I had to go to the mall and exchange a OPI nail polish so I decided to kill two birds with one stone.
This Ulta is only a little over a year old so the store is still nice and new. It’s a pretty big size with everything you would find at any other Sephora. They have a nice clearance section and a hair salon in the back.
On my visit I was immediately greeted as I entered by the store manager who walked me over to where the OPI nail polish was located so I could make my selection. They have a great selection of OPI and Essie nail polish with lots of colors to choose from and it was nice to see that they were in stock of most colors as well.
There were plenty of people working on a Saturday afternoon which was nice because there was no checkout wait, but slim to no service on the sales floor which is pretty standard for Ulta stores. I actually don’t mind this because I don’t like being bugged more than once when I’m trying to make a decision.
My favorite part about Ulta is their return policy. I can return any item for any reason, even if I tried it and didn’t like it I can still bring it back. Yay! So I had no problems returning the OPI nail polish that I used (horrible color) for a different shade. Risk free purchases? Makes the decision where I buy my makeup easier.