Goodyear Auto Service Centers

Really comfortable environment if you wait to have car repairs or maintenance. Hang out, take a walk, come back and hang out. Friendly, efficient, honest employees. Eric, manager, and Lila, assistant manager, Jeremy, Larry, and the other hardworking folks here are welcoming and make a chore a pleasant experience. My go to place!

I feel that all the employees their need to be sent to customer service training. Yesterday morning at 7:00am my husband and I went to this location to drop off a vehicle for a oil change. We walk up to the door and we can literally see people inside which by the way ignored us. Their business hours displayed on the door said they open at 7:00am however, they did not care, because we stood out their for 5 minutes as they are looking at us. Also, pretending like you are running to the door as we are walking off is not acceptable either. As most of you know who work Downtown on I an J Streets know there is a heard of Crows that swarm the area in the early mornings. Not only I was waiting in the chilled wind, I was trying not to have one of those birds dump on my head. You guys are rude and I will never be going to your establishment again. Too bad I had to rate this with a 1 star otherwise I would have given you a zero.

This is a great store — very helpful, awesome customer service, and all-​around good experience. I won’t go anywhere else in Sacramento for tires and service.

Went there for an oil change, since across the street from where I work. They where very nice, let me leave my car all day. Let me know that I should change my air filter and get a coolant flush but it’s is not a rush. The price they quoted was fair I’ll be using then for a while.

I have had several experiences with this Goodyear and just want to say they have the BEST customer service! Even if I just need the air in my tires checked, they step right out and help me at no charge to me. Thank you Goodyear I Street. You’re the best!

Goodyear has a great employee with Lila Le. She has been patient and very helpful. But one day as I was going to talk to her about my next service, I heard one of the male employees yelling and cussing her out. He called her several nasty names and called her incompetent. I was hoping one man in there would stick up for her but no one said anything. This white man was amazingly rude as he yelled at her. I will not be taking my car back because if that is how Goodyear allows their female managers to be treated, I want no part of it. Miss Le should sue Goodyear and that very rude mechanic. I do not ever want someone like that working on my car. I am done with Goodyear.

These guys are amazing! I recently moved to Sacramento from the Bay Area and needed a place to have my car serviced. Having used Goodyear before I landed at the I Street store. I couldn’t be more happy.
Shortly after my second oil change, the check engine light went on. Following a through diagnostic, it was discovered I had a blown head gasket at just over 50,000 miles. My car was just out of warranty.
Instead of simply fixing it ($ 2,000), the technician went online, all on his own, and discovered that Chrysler actually had a gasket installation flaw with my particular engine. The head gasket repair was still covered through Chrysler corporate. The guys at Goodyear even refunded the)100 fee for the check engine analysis.
The people that work at this location are friendly, courteous and always accommodating. The service appointments are timely; my car being returned in short order. The store is awesome! I highly recommend Goodyear on I Street. You need to take your car here.

It was 6am and I was on my way to work when I got the Dreaded Flat Tire (sad trumpet). I was down by the train tracks in what was quickly turning into a scene straight outta a Dateline Special reenactment. I won’t regale you with my story about trying to change out the tire on my own (I eventually accepted help from a strange man who took pity on me – apparently chivalry isn’t dead, but my pride IS).
Anywho, it being the beginning of 2015, I was viewing the whole thing as a kind of karmic sign, so I really wanted to get this sucker fixed fast. I called up Goodyear at about 8am and they were happy to take my car at 8:30. One friendly consultation and an hour later, my baby was as good as new!
Points for having my tires in stock, quick and friendly service, and an accurate price quote. Plus, the downtown location is nice since you can grab a coffee or food while you wait.
Bottom line, I’d definitely recommend this place for a quick tire change!

Early this fall I had my oil changed and tires rotated. Two things occurred after this appointment. The following day, while i was deriving down the freeway one tire cover fell off. I called Goodyear and asked them to replace it since they were the ones that had just tampered with my tires. They refused and said that they put on the caps perfectly and this was no fault of theres. The following day, another fell off. The second problem was that after I went here and got an oil change for my car, my car started running very poorly. I had a friend check my car as well as the oil and they asked when the last time i had an oil change was. When they tested my oil, it looked like it had not been changed, even though I had just taken it in. I will let you form your own conclusions but I wanted to make sure people knew what my experience her was like.

This is based on customer service over the phone only. Leela was very helpful in helping find the exact tire I needed for my vehicle. She didn’t rush me even though it was close to closing. She searched for it first thing in the morning and called me with an update right after. She also emailed an estimate for services. She was very patient with me as I know nothing about tires and just was anxious to replace the one I got nail in. Unfortunately there wasn’t an available tire but she offered suggestions on how I could try to find what I needed elsewhere.

Always been super friendly with very fast service. Every time I’ve gone there I am able to get my vehicle serviced and back within the same day. They are my go to place for oil changes and tire issues.

Worst help and costumer service I have ever had. I made a appointment for 230 and got there early 210 and the horrible lady at the front desk told me I have to wait 4hr mabe 3hr and I told her I had a appointment and she told me sooo and treated me like trash even when I was being very polite. Will never go back to this location
Hope she treats other costumers better

After getting some really bad info at ‘big o tires’ I called Goodyear. Andy and Tim were both great and did a awesome job. I’ll defiantly go back here when I have any tire issues. Keep up the great work guys!

Scratch my last review! They only get 1 star for customer service at the counter. I’ve been back & forth a couple times over the past year because my brakes were still troublesome. :(from pulsating to screaching! All the while, they continued to tell me everything was fine. Finally went to a real mechanic over at Asian Auto Body (don’t be deterred by the name, they’re legit). He showed me exactly how my brakes were botched… Shoes not done correctly, my back tire was sticking & not rotating fully like it’s suppose to! Ugh, what a mess. Long story short, save yourself some anxiety & money… Do Not Go Here. Convenience wasn’t worth all this trouble.

This review is based on only two oil changes and a tire rotation. As the two star rating indicates, I am not impressed with these people. Even though my oil changes went relatively smoothly, I was consistently left with a bad taste in my mouth. I would have even been willing to dismiss the absurdly long wait, more than four hours, if I had received some semblance of courtesy by the staff.
What’s more, asking reasonable questions about service and price is best avoided unless you want to get scowled at, and don’t try to negotiate a better price in good faith lest you be dismissed entirely.
Overall, the business model here seems to be 1) scare away customers who want to negotiate and ask questions, 2) take the money of the remaining rubes who will pay for any service at any price, 3) do the bare minimum service.
Your money is best spent elsewhere.

I called and was able to get a appointment for later that day. I needed my flat tire fixed but I found out that they couldn’t patch it since the hole was in the sidewall. Wow i was not prepared for the expense of a new tire. Anyways, Marcus was very kind. He even went online to show me that his price for the tire was slightly less than at America’s tire company, which is my favorite tire store. Job was done in an hour since they had to pick up the tire from their warehouse. Thank you! I was pleased with the service i received.

1) refused to take a coupon that was on my phone. even though every other business in the world does. i had to go home, print it out, and then drive all the way back here. i was 10 minutes late for my appointment, and had to wander the neighborhood for 1.5 hours to wait for an oil change. i should have gone to jiffy lube — same price, 15 minutes, and no upsell, which brings me to my next point…
2) major hard-​sell on new brakes. told me they were at ¹⁄₃₂. Uh huh. I went home and checked them myself with a neighbor who is a mechanic, we found there was plenty of room left (like ⁷⁄₃₂) and they weren’t anywhere near needing replacement. These guys should be ashamed of themselves! And $ 300 for a brake job? Seriously? It’s 20 minutes work, $ 40 worth of parts. Are they insane? Or do they just think we’re stupid?
I think it’s most likely the latter. And businesses that take customers for granted — and take advantage of customers — shouldn’t get our business, no matter how good the deal seems.

I was in a long term rental car whose oil change light came on and the rental car company advised me to just go to the nearest Goodyear Center with my rental car paperwork for an oil change and they would take care of it.
First and very importantly, make an appointment. I’m not sure if it’s just procedure at this branch because it’s busy or at all Goodyear Centers, but they were unable to take walk-​in business — even just for a basic oil change — the weekday morning I showed up. I made an appointment for the next day at noon.
Staff here is very friendly and made the entire experience as quick and painless as possible. The 1 hour estimate only took about 40 minutes, and the location is close enough to the rest of downtown for a quick wander. Jim-​Dennys diner is just around the corner and they’ll give you a call when done. One thing they don’t do, however, is a post change walk-​around, oil-​level check, etc. Your car is just sitting there, waiting for you
Can’t say much about prices, but as far as efficiency, customer service and friendliness go, this place is solid. Just be sure to call for an appointment before heading over.

Honest, reliable service that has kept me going back for years, through two hard-​ridden Toyota pickup trucks and my grown-​up SUV.
I might have been one of the only females (and certainly the only cheerleader) who took auto shop in high school. But the reality is that few of us know enough anymore about the bells and whistles of modern vehicles to be able to determine whether a mechanic’s recommendation is a dire situation that must be dealt with on the spot or, sadly, even true. And that we have to – post Jiffy Lube/​Sears consumer scandals — be hyper aware of being manipulated is a sad state of affairs in and of itself.
The trusty guys (and gals) at Goodyear on I Street have given me excellent service for many years, helping me prioritize when there are multiple things and — gasp! — even telling me when I can postpone a service. They seem to get the concept that this kind of service is better for the bottom line than predatory corporate marketing campaigns for fixes du jour.

I gave myself a birthday present by putting new tires on the Jeep. I checked out a few other places which offered good warranties, service, etc., but I have to say Marcus & David (store manager) are the best.
These guys gave me a great price, went and picked up my tires from another location, and had me back on the road in no time!
David is a straight talker who knows his stuff. I will definitely be taking my baby back to Goodyear for all my maintenance.
Keep up the good work!