Golden 1 Credit Union

After being a Golden 1 «member» for more than 40 years — with 7 existing accounts + 2 «in the system», former auto loans, home equity loans, etc., today I’m calling it quits and transferring all my accounts to California Coast Credit Union.
It took 90 minutes of my time last week to open two new accounts over the phone, and the signature cards that were promised are actually 4-​page «New Member» applications.
Today I phoned Rosa Torres, who took an hour and a half to open these accounts last week, and she said that she was told this was the process. I asked to have a manager call me back, and Rosa Linda called to say that «someone» had asked to be phoned back at this number. Really, someone? She had the details of my dissatisfaction, so her greeting that «someone» had asked to be called back at this number was merely a failure in professionalism.
Ms. Linda went on to say that I had «chosen» to open the accounts by MAIL, when it fact she knew that I had opened the accounts by TELEPHONE. My entire communication with both of these women gives testimony to the poor ratings on this page.
It disappoints me to have to go to the effort of closing out all of these accounts — get new cards, reassign automatic deposit and automatic payments, but Golden 1 seems not to have the same commitment to training or «member» SERVICE that they once did.
I found the new credit union on Unilocal.Their ratings reflect the kind of «member» service I am looking for.

I like how it’s close to my work, but I hate that at the beginning of the month there is a long line with only 2 – 3 tellers. Three tellers at the max that I’ve seen. They have all these other windows, why not put more tellers in those empty spots to streamline the line more? I also like how they got a stand alone atm machine inside that only spits out $ 5’s and $ 10’s.

This place is always so crowded with state workers. Never go at lunchtime. Mornings are bad too. Don’t even think about going around payday. Never enough people working the counter. Try to avoid if u can

The Golden 1 charged us a $ 5 fee because our money market account briefly dipped below $ 2,500 in one month. We closed the money market account and moved the funds to Patelco Credit Union which doesn’t have such bogus fees.

The young, cheap and untrained employees are a nightmare to deal with… save your patience and money and bank somewhere else… you will be glad you did.

I’ve already given high marks to Golden One in a previous review. Nothing has changed: friendly tellers, useful website and a cutting edge phone app that has me depositing checks from anywhere.
This particular branch is walking distance from me so I had to send some kudos their way.
I loves me some Golden One!

Be very careful. I have twice had tellers miscount money either deposited or withdrawn. The last time was nearly a disaster. The teller insisted that she had counted correctly a large number of small bills, but she was off by $ 1000. When I questioned her, she was unwilling to admit she could have made an error. She did not have someone else count it or offer that option.
I thought perhaps I’d miscounted, so I walked away puzzled and looked at other possibilities. The next afternoon I called the general inquiries line and asked the customer service rep if that branch had an overage the night before. Indeed they did, and in the missing amount. They checked the videotape of the transaction and credited my account that night.
When I suggested to the customer service rep that the teller be reprimanded, she told me I was lucky to get it back. A few days later, I received a receipt for the deposit without any apology.
The teller should be looking for other work. Golden One should make sure their tellers can do math. The staff at this branch is slow and customer service is obviously not very important.
Use another branch (Broadway perhaps) or switch to another banking institution.