FedEx Office Print & Ship Center

Nice enough staff, but when it comes up under a search for USPS shipping I expect to be able to ship something USPS. These people only ship FedEx.

I live in East Sacramento and find this location to be convenient but horribly staffed. The manager is rude and unhelpful — actually yelled at a customer in front of me once, they have zero customer service skills, they let lines develop without even a nod in your direction, and finally just to make things worse they screw up your FedEx shipping and then blame YOU!
I just sent a FedEx shipment that ABSOLUTELY needed to arrive today (Friday March 25), paid the money to ensure that, and asked that it be sent to a location near my daughter’s residence so she could pick it up like she has in the past. Well, they sent a «ground shipment» to an «express shipment» only location. The manager suggested I needed to know which was which. Look, I ask for the quickest shipment to the general location I need and I pay what I need to pay to ensure it’s delivery. I rely on FedEx staff to have knowledge of the product/​service they are selling to make that happen! It seems quite reasonable to me that when I work with FedEx staff that they would know how their shipping works. To resolve the issue the manager gave me a number and said good luck.
Over one hour later and four phone transfers I finally reached a person that said something other than «you can’t get it until Monday,» «we cannot find the package,» «we cannot call the delivery person,» etc., I reached Chuck at the Carson, CA facility who was able to help and evidently had the package in his front office the entire time … waiting to get this resolved. Hmm, I wonder which of the three prior individuals SHOULD HAVE KNOWN THAT? Isn’t the tracking number a clue?
Final resolution — my daughter needs to drive 30 minutes to get her package today from Chuck in Carson, CA. I paid to have it delivered one mile from her home — but at least she can get it today. Suffice it to say, I will not be using the 5600 J Street location again — which is sad because it is in my East Sac neighborhood and I like to support my neighborhood. I’m going to try to reach above the manager to see if I can help get this location back on track for our community. That would be the ultimate outcome.

First of all, it’s nice to have this business in East Sacramento. It’s convenient and can provide services that are easy to access. So that’s the positive side and giving them good ratings for that. However, their overall rating is significantly lowered by the level of service provided. It seems many customer service reps are ill prepared for counter issues dealing with people and their needs. So many times I have watched employees go on and on and on with one customer while the line just backs up. When that happens others on duty make no effort to open a second register but continue to restock or whatever they’re doing. Probably my worst experience was a while back ago where I had something shipped to their office. They call me to come in and pick it up on the day it was supposed to arrive. When I get there they can’t find it. They look and look and look. They finally told me that put it back on the truck for some reason and it was no longer there. Later in the week I eventually got the package. Amazing. Their copying machines do a nice job but many times run out of either paper or other necessary products to allow you to print and you have to go track someone down to help you. A bit frustrating. I don’t know if it’s a training issue or what, but Customer Service could be vastly improved in this office.

Worst customer service, exorbitant pricing. I won’t be back.

My Uncle and I came here to ship some boxes and a Navy seabag. The UPS a block over was supposed to be open but wasn’t and the Post Office was closed. We rushed over here after seeing that it was open. The attendant was very nice. We could tell she was a bit stressed because the person who was supposed to come at 9 AM for the shipping center was late. She managed to stay very courteous and nice despite three other customers talking at her at the same time. When she got to us we were pleasantly surprised to find that the rates for shipping all four items were significantly less than we expected. Early that week, I contacted USPS for an estimate and they said at least $ 40 depending on the weight and size of the bag. I tried to get in contact with that UPS but nobody responded. This FedEx helped us out when we were in a pinch and relieved our stress. Thanks FedEx. :D

I never write reviews but I felt like I needed to for this one. This was the worst customer service I’ve received in a while, lazy employees not helpful at all. They’re hesitant to help out their customers. Shout out the Hispanic lady that tried to help me though

I’ve been back a few times, and customer service seems to have improved.

I was pleasantly surprised by the service during my most recent visit to this FedEx Office Center. I typically find the employees of these types of establishments to be very rude and unhelpful, but the guy who helped me yesterday afternoon was just the opposite!
I had a simple print job — a PDF on a flash drive. But because it was an invitation for an event for my organization’s high profile donors, I wanted something nicer than printing on standard copy paper. The associate at the counter was able to make recommendations for which type of paper would look best, which was important since the invite has a dark blue background. He showed me samples, printed a proof and he even knew the price per copy off the top of his head. He was friendly and had me in and out of the store in only a few minutes. The colors looked beautiful on the paper he recommended so I was happy to spend the extra money to have them print for me. I was grateful to have help rather than be directed to the self service area to fend for myself.
All in all, a good experience this time!

Amber saved the day when another employee accidentally mixed up my originals with copies and different sets. Very professional and saved me from a mini meltdown! Came back an hour later and she had them done and organized… And it was on the house! I will definitely be back, thank you!

Had a huge conference next door at the Sheraton Grand and printed a couple grands worth of material at Kinkos. Not once was anyone unfriendly or unhelpful. The assistant manager, Catherine, was extremely accommodating and helpful. She did not charge us at all for a mistake on the posters and redid them without question. She was very knowledgable and communicative and honestly made me and my staff a lot less stressed out and focused on what we needed to be focusing on!

This is the worst office-​copy-​store-​place I have ever had the misfortune of naively giving a millisecond of my life to. It’s 60 degrees, the printers AT A PRINTING STORE were out of paper, and the Internet functioned at a glacial pace so they could rob you of as much 30 cents/​per minute cash as they could.

I asked for stamps. I was impolitely told by the surly clerk that they don’t sell those. Even her «I’m sorry» was mean. I’m not giving them a below average review because they don’t sell stamps (though FedEx should probably sell stamps at a SHIPPING CENTER), but more because of the poor attitude and customer service experience.
I came in another time to print a doc for my wife (design plans). They refused to print for me without permission from one of the companies on the doc. Seems a bit over-​the-​top for a photo-​copy. They are conveniently located, and that’s probably the only thing that keeps me coming back here — periodically.

Very helpful staff!!! Kris was very nice and helpful! The store was clean and organized which is always a bonus!

WOW!!!
I cannot express my gratitude enough!
Larissa Thomas, the center manager is amazing. I am embarassed to say that this was my first time in a print shop… I wandered aimlessly, looking like I had no clue where I was. She saw me and greeted me promptly (good thing, because I may have curled up in the fetal position if she didn’t)
I needed some copies in color on different types of paper, check.
I had questions about printing large portraits, check.
I was told to wait a couple of weeks for the portraits because there was going to be a 50% off sale, check… wait, what!!!
A manager who im sure gets paid off of the profit of the store told me to wait until I can get it for cheaper!!!
I will in fact wait, BUT I will return for ALL of my shipping, printing, portrait needs!!!
I may just return to say hello. I made a friend at my local FedEx Office store and will refer all of my family and clients to them for business.
Thanks Larissa!!!

Very nice and helpful staff here. Decent size parking lot and right across the street from Clarks Corner! A bonus!

Since my home printer went on the fritz several months ago, I’ve become a super regular at the East Sac neighborhood FedEx. I didn’t use to like this store much; they had a crabby worker who wanted to harangue people about politics all the time. But, he’s gone now, and the current staff if great.
Every time I’ve asked them to turn around a project quick they are completely accommodating and cheerfully get it done. None of that «You want it when?» attitude. I’ve ordered a variety of things; bound spiral notebooks for my workshop participants, color posters for clients, postcards that they had to re-​align because I’d done it wrong, biz cards. All were completed without error in shot order.
I recommend them.

Had an oversized poster that needed copied and they were able to copy to pdf for me. Other than that, looked like everything else was pretty standard.

I don’t understand; they don’t sell stamps? So what use is this place …
Medicore customer service.

The pen combusted. One second it was writing and the next it was in literally 7 pieces on the floor. Usually, I’m good with putting pens back together again, but not this time.
I’m very sorry FedEx. If it helps, your robot friendly customer service person can come to our party. It’s robot themed. She will be the nicest robot there. Well, except for the other nice robots.

We stopped by this Kinko’s to get passport photos taken and were in a bit of a rush to get my paperwork in before the passport counter at the main post office closed. But, in our haste, both my friend and I had a hard time understanding why the front door to this Kinko’s was locked. We spotted the note to «use other door» and followed the arrow. The other door was several doors down, and we didn’t figure this out until, in our persistent obliviousness, we tried to rattle the original door again. This might explain why some of the staff were laughing at us when we finally walked in.
The youngest-​appearing Kinko guy instantly volunteered to take my passport photo when asked. He was chatty and friendly. He snapped the photo with their special digicam and continued the light banter with us while the pictures were being processed. He explained the total would be $ 13.95, although he couldn’t figure out why Kinko’s didn’t simply round the total to $ 14 even. «Unfortunately, you don’t appear to have a job deemed tip-​worthy» I offered, wondering if he would pick up on my subtle reference to Reservoir Dogs. He didn’t catch it, but did volunteer his philosophy on receiving tips: «Although it’s corporate policy that we don’t keep a tip jar, who am I to turn down money if somebody wanted to give it to me?». I kept this in mind when my photos came up, and I was rung up by another Kinko’s employee.
With the most wink-​wink-​nudge-​nudge of mannerisms, I slipped our new friend the whopping five-​cent tip before leaving. My driver and I laughed out loud on the way out, feeling we had returned the mockery directed towards us when we entered. It was all in good fun.
Then after a mad scramble to fill out paperwork to turn into the passport counter at the post office, I was informed that my photos were unacceptable. They shot my head too big! (Apparently there are very precise dimensions required for the passport photo, including a guideline for how much of the frame one’s head can occupy… check the photos I posted for this review).
So it was back to Kinko’s, where we promptly bucked the line. «Y’all made my head too big…» I said, but still trying to inject some levity continued with «Actually, God made made my head too big, but you need to make it smaller. Apparently, the passport office has rules about these things.» The manager on duty got another kid to re-​shoot my passport photos, but it took three tries! Because every time he took the camera back to show the manager, the manager had to RE-​explain the gridlines on the digicam screen. Our chuckle-​buddy who snapped the original pics was still on duty, unwilling to make eye contact lest he be outed as incompetent (and the recipient of an undeserved nickel). We glared at him with fake contempt while he squirmed, wondering if he could lose his McJob over questionable ethics of accepting a tiny little tip.
We got the pics (no extra charge) and went on our merry way, but not before delivering the final giggly blow to the quivering peon as we exited. «Hey man…» my companion said with a loud whisper, «we want our nickel back!»
We roared with laughter on the drive home.
C’mon Kinko’s! Is it too much to ask for a little head?