FedEx Office Print & Ship Center

Started coming here recently and kinda wished I had heard about this place sooner. They are always professional, quick and efficient. Came in today on a Sunday morning and John helped me and all I can say is that guy deserves a raise!!! Told him what I wanted and he gave me my prints in less than 5 min later. I swear he could have done it with his eyes closed. I can’t remember any names of the other employees that have helped me in the past, but they have never disappointed either.
Will definitely be coming back and recommending this place to anyone I know.

Excellent customer service. Had at least 2 people ask if I was being helped when I was. Nice to know people pay attention. Also very fast service.

Horrible customer service. I needed to print 3 single page PDF files in color, I was charged, but nothing came out of the printer. So I end my session go up to the counter and tell them what happened. The man helping me, Jody checked to see there was paper then told me I shouldn’t have signed off or printed a receipt… Ok why would I stay signed on so it can keep charging me? Then he insists it was because I did not wait long enough for the job to be sent to the printer… Um no I waited 5 minutes and there was no job in the printer queue when I checked it… So finally I just say can you refund my card which he grumbles about because I printed a receipt it made it «final.» Well sorry asshole I was trying to print the receipt to show you charged me $ 7.00 for nothing… So finally he refunds me then doesn’t offer any apology or try to help me complete the printing I came to their store to do… So basically I got scolded, told I did something wrong and wasn’t even offered a solution. Thanks for wasting my time, Jody. I have no clue how you still have a job.

First review on Unilocal.I had to write this since I got so much help. I went with a prepaid Fedex label on my phone. Since my printer at home is not yet set up to print, I didn’t know how to print it. As soon as I approached the counter, Lou came over, I explained the problem, and he said just email it to us. I did that, he printed out the label, took my document, and said they’d have it before 3:00 tomorrow. Great customer service. Thanks, Lou.

went in to get some badges made and laminated. they were really helpful, unfortunately the machine kept messing up and it took a really long time.

I went into this FedEx location to get pictures for my passport. It was quick and easy. Their prices for passport pictures were pretty pricey ($ 16 for the first two and $ 5 for the next set). If you have a Costco membership, I would recommend going there as I heard its about $ 6 – 9 for pictures, so you can save a few bucks but if you’re like me and need passport photos fast. I would recommend going to a FedEx location like this one.
Parking:
This location is at the Arden Fair Mall so there’s plenty of parking.
Customer Service:
The guy would helped me out was fast and friendly.

Went there last night spent $ 3.00 on nothing we couldn’t figure out the machine and he guy didn’t even offer to give us our money back after the pages came out blank.
Went back next day and spent another $ 20. On Internet and copies…
Why weren’t we told there is Wi-​Fi? I had my iPad is m sure they could of said something before I rang up $ 8. In on line fees.
The people that work there are nice but I guess the company is like any other FEE’S…

Came in around 2:30AM on a Wednesday morning and John helped me box and ship my items! Super friendly and informed me on ways I could save money! (i.e. Shipping items using Standard Overnight versus First Overnight). He even double checked the addresses and verified again with me to make sure everything was typed in right! Was in and out within ten minutes and couldn’t be happier!
This location is great if you need to ship, print, fax, make copies, use the Internet, laminate, create posters, etc. It’s HUGE and they have a wide variety of paper, posters, and packaging materials to choose from!

Night and day is an understatement. I came in to this location earlier today to inquire about shrinking some photos to fit in a Christmas ornament for my godmother. The man that helped me () was pretty cool. He explained everything to me and told me it was be 85 cents per photo and he would do everything for me. I was like SWEET! I asked him how long he was going to be there and he said until 6pm. I told him I was going to rush home and dig up the photos that I wanted so that I could get it done today. I arrived back at the store with the photos in hand when I couldn’t find him anywhere around 5:30.
After walking around the store for over 5 minutes with not even as much as an acknowledgment, I decided to wait in line to talk to someone at the counter. That’s when I met Chad, I asked him to get the guy that helped me before and he went in the back for a moment, came back and told me that he was getting ready to leave because he has to catch the bus. I proceeded to tell him why I was there and what I wanted done and he started talking about all kinds of fees «$ 10 for this $ 10 for that…» I was like wow! The guy earlier told me that it would be 85 cents flat times 4 photos it less than $ 5 after tax, now, we are talking more than double that?
Eventually a manager helped me out after I waited 15 minutes for her to finish her lunch break so that I could explain the situation. Although she was very busy, she still took the stone to explain everything to me and help me out using self service.
In the end, I spent way too much time here but I did get what I wanted to do accomplished.

So I was in Sacramento on business and I left my computer charger at home. Needed to take care of a few computer things so I hopped on Unilocal to look for the local Kinko’s and found this one only 0.3 miles away.
The computer I ended up renting was a 6 out of 10 in terms if internet speed and the mouse barely functioned. At $.30 a minute I expected a little more. I didn’t talk to one employee the entire duration of my visit. For now they get 3 stars. I’m sure they do other stuff well.

It was my second time coming here for fax services.
The staff are always ready to assist.
The bonus is that they do fax services for you.
I browsed around the store while my fax was being sent.
I’ll come back to buy the portfolio– they have a nice selection.

I’ve been to a lot of different FedEx Kinkos on the west coast, and generally find it to be a good last minute print shop. The thing is, that the prepress knowledge varies so greatly from location to location.
The location on Arden Way went above and beyond all of my expectations. I came in with a print job for work, and was so rushed my thoughts were all over the place. Both Brendon and Jeannine were extremely helpful, knowledgeable and easily sorted everything out.
They went above and beyond to help me and I can’t stress how much I appreciate it. Without Brendon and Jeannine, our trade show could have been a disaster. Thanks again! Give them a raise!

Charges $.50 a minute to use a computer then it takes 2 minutes to load a page and after all that the workers fail to let customers know that both printers are down and can’t print. Then can’t refund time spent on computer.

Chad was excellent and very informative. He helped us get what we need printed under budget and within quality expectations. We needed it in two days; he had it ready in a couple hours.

This place is open 24 hours. They are currently remodeling so the entire store looks more updated and modern. They are able to accommodate my all my printing and shipping needs. They are a full service Fedex so they have everything including the work stations and ability to package your package for a fee.

Apparently this place is «FedEx» in name only. I went in this morning to take a package by that a driver dropped off that I needed to refuse delivery on. I was told by the woman at the counter that they had «no way to do that from here» and that I needed to call an 800 number to have it collected. Really? You guys couldn’t do that for me? It’s not like there was anybody else in line who needed help.
These guys are disgustingly lazy. Either you are a FedEx location or you are not. Either you are in the business of providing service or you are not. Make up your mind.

Positive note: this place is open ²⁴⁄₇
That’s the only positive… Negative notes: their staff (particularly the older grey fella named JODY) is a complete d**khead. Their wifi wasn’t working and he refused to try and fix it. He refused to help me print from the computers I was obligated to use because the internet was down. Refused to give me a receipt (which I think is illegal) for my computer and copier use and wouldn’t let me write a letter to complain that their internet hasn’t worked both times I’ve come in. Suggested I go somewhere the internet IS working, which isn’t possible at 12:18 am. Was grumpily walking around the store, ignoring customers, whining to the other coworker (I think he was just a janitor) and every task he had to accomplish seemed like a mission to the moon. Completely ruined my experience and opinion of this place. All because of this employee. They should find someone greatful to even have a job… Maybe even willing to help customers out.
But it’s nice that they’re open 24 hours because I would have failed a big assignment otherwise.

Normally, i just walk in and use the self-​serve machines, but last night I needed 175 copies on 8.5″ x 11″ paper, color one side, black & white on the other, folded in thirds to fit in a standard envelope. So, I started talking with Chad (the reason I’m writing this review) about the folding (3 cents a sheet — such a deal) and about helping me make a minor color correction. Chad was a rock star throughout. Chad gave me great customer service and was helpful, knowledgeable, professional, and fair-​minded. Then he went the extra mile when the folding machine broke down and he hand folded all 175 copies — each one PERFECTLY folded. Chad is FIVE STARS and a shining example of why great employees who deliver a great customer experience are so important in businesses like FedEx Office.
Thanks Chad — i really appreciate you going the extra mile !!

I placed an order for print and pick-​up in the evening. And it was ready the next day by 2!
Great service, great product and great price.

It’s odd not to be acknowledged when walking into a place for a good 2 – 3 minutes when there were 4 – 5 staff members and no other customers.
I ended up waiting so long that I got my print outs (only 2 pages but my printer broke) for free. All in all it was 15 minutes to print 2 pages and I was the only customer.
YIKES