Express Towing

Think guy is completely unprofessional. Called to get my car out of tow and the guy hangs up on me. called back and guy immediately start yelling why are you calling. I explain I want to get my car back, he randomly makes a dollar amount $ 500 and hangs up. Is this a joke…

I responded to this company’s phone number from a Craigslist ad for an Eddie Bauer Expedition for sale. I didn’t realize I had called 15 min before they opened, and in their defense, the time was posted in the ad.
As the person answered the phone, I was coming to the revelation that this Eddie Bauer Expedition had a Gray interior instead of the signature Tan interior that the Eddie Bauer color scheme in known for, which I was stunned and very pleasantly surprised, when I asked the individual if I was in fact looking at a Gray interior rather than the Tan interior the person immediately went off, «Yes, it’s a Gray interior, We just installed it, there isn’t anything I can %^&*#%@ do about it!», all the while I am trying to explain to the person I was pleasantly surprised of the color and liked it very much, but he wasn’t hearing me. Suddenly, the phone went dead. I wasn’t sure if my cell coverage dropped off or if he hung up on me, so I called again and apologized for my phone possibly dropping the call on us, «or did you intend to hang up on me?» I asked. He continued his rant, «Why the #$%^&* are you calling me right now, it’s only 8:45 am and I haven’t even had my morning coffee yet!». I’m pretty sure there was even a «F%&# you!» woven in there as well, which I was appalled I was being communicated to this way, and I’m trying to give this guy my hard earned money for his vehicle. He hung up on me again. So why even answer the phone then? Let the recorder get it if you can’t talk civil to your potential customers until you have had your morning coffee yet, right?
Now, I was calling from nearly the other side of the country 2500 miles away and it was nearly noon for me, so I didn’t realize I was calling 15 min before their opening. I was looking to make a fun trek out of making a car purchase, but there is no way I would consider doing any business with such an individual. Now after looking up the number on the internet and learning this is a Tow company, it’s got me wondering why they put a new Gray interior into this vehicle, right down to all the trim plastics and steering wheel, what catastrophe happened to this vehicle that needed to have the interior completely gutted and changed out from Tan to Gray? Very strange.
As far as a tow company goes, if they have such disrespect in the way they communicate to a customer who identified as someone looking to give them their hard earned money, I can only imagine how disrespectful they would deal with customers and more importantly a customer’s car they were going to be towing. No thanks, there are companies that completely damage cars while towing, it usually stems from a lack of consideration in general. I would never patron this place if they were the last one on earth, buying a car or needing a tow.

No one enjoys having their car towed but honestly, Ray at Express Towing was very fair. Thanks Ray!
If you park in the parking lot on the corner of Bercut & Richards Blvd in Sacramento you will see an apartment (looks like a hotel) that shares the parking lot with a Denny’s Restaurant. Though Sac State has an agreement to share parking with the students it houses there, make no mistake. Denny’s WILL call a tow truck if it thinks you are not a customer. (Don’t park in the empty lot if parking spots are filled, park on the street!) Too bad this Denny’s doesn’t take advantage of the fact there are hungry college students right in the same parking lot. They might get some good business if they offered student specials such as «Sac State students park here in our lot & eat at our restaurant for a special price,» or eat here x times a month and park free. They could call it «Park and Dine,» offer wifi and «exam cruncher meals,» or maybe an incentive card every 5^th meal half off? Just a thought!