Enterprise Rent-A-Car

Helpful and friendly staff. Forgot one of my personal belongings at the rental car. They found it and returned back to me. I would be back for the location if the same staff works here.

The location and services cannot be beat. I was picked up on time and taken to the office to get the car. The entire process was efficient and I have no complaints. I go back again and again…

This is the best rental car office in the area.
I had the unfortunate experience of being in a car accident, due to another driver turning left in front of me. My car was totaled and I needed to rent a car so that I could get to school.
Tomi, the Enterprise employee who helped me out, provided outstanding customer service. She’s friendly and full of contagious energy. She put me in a car that I had never heard of but she was excited about it so I found myself thinking «oh goody!» When the other driver’s crummy insurance carrier didn’t do their part, Tomi followed up with them so that I didn’t have to deal with them and/​or pay for the rental and wait to be reimbursed. Everything turned out perfectly.
I probably won’t need to rent a car anytime soon unless someone else tries to murder me with their vehicle. If that happens, at least I’ll have Enterprise to look forward to.

I have rented from other places but I have always come back to Enterprise, the service, the cars and the fact they will come and pick me up is great. I used Enterprise when I lived in So. Cal and when I moved up to Sacramento I was happy to hear my job has a contract with them. I agree with everyone else that the parking lot is a bit of a nightmare but they make up for it in their service. I am very grateful to have them so close to home and I look forward to working with them again soon.

I use this Enterprise location mostly out of convenience. Their parking lot is a nightmare and access is pretty tricky. But in matters that are really important to me, this office can’t be beat. The staff is always friendly and efficient, I am always acknowledged as soon as I enter even if I have to wait a few minutes. I have been upgraded in class when they didn’t have a car readily available. I would give this review 5 stars if not for the parking lot, however, I will continue to do business at this location because of the friendly, efficient service.

Be careful at this location, they tried to rip me off. Tried to charge me a lot more than what my insurance coverage paid and told me that was the only car they had. BULLSH*T. When I complained to my insurance company, they suddenly had other cars available. Shady as hell, man. Bait and switch

My insurance agreed to cover my rental for $ 30/​day… They knew this; so naturally, I figured my rental company would accommodate the need. The dude handed me the keys to a Nissan Ultima, and a sheet of paper that said $ 34/​day…
«Sign here…» He says…
Sign here my ass! I remember thinking to myself…
Me-«Don’t you have anything cheaper? Something my insurance will cover?»…
Dude-«Yeah, I guess… That Ford Fusion is probably ready; it’s $ 28/​day and actually a little nicer.»
Me-***blank stare***
The fact that he would set me up in a lesser vehicle (I agree, the Ford was nicer) for more money, knowing that I only had $ 30/​day to spend is asinine.
This office is operated by a bunch of clip-​on tie wearing amateurs…
Not that I expected much more. The car worked out fine… I returned it to a different location (at the airport) where the service was MUCH better.

Ok, I will give a fair and honest review. I booked a van a month ago but turns out it didn’t show up in their system the day before. They didn’t have a van ready at my time of service because a customer was returning it. Wish they had told me this over the phone, but the manager did took off 10% for the rate and because I went over on my gas, gave me free 4 gallons for the next visit. Because he did something for the waiting time, I will be willing to book with them again if they have the best rate. But if your in a hurry, I would suggest calling them ahead of time if ur booking ur rental thru Costco or a 3^rd party site. Overall service was ok, could be better. But definitely better than other enterprises around the area.

I need to give live to this location.
Never had a problem, the staff is nice & hassle free service. They know my first name & always hook me up even when I walk in with no reservation.

I rent cars a lot of work, since I am traveling all over the state to do evaluations. This was my first time using Enterprise, and decided to go through them since they have a contract with the state. I really appreciated the fact that I when I called in the morning to ask for a ride to the rental office, the estimated time of pick up from my house was pretty dead on.
From there I had to rent a van since there were multiple people riding with me and when we did the inspection of the van I noticed that the front tires were pretty much flat. The manager (?) made a remark about the tire pressure being low, and took the van in the back of the office and filled it up. A few minutes later she brought the van back around and handed me the keys and I took the car on good faith, thinking that they fixed it.
Oh, I was so wrong. Throughout the trip I had to pull off to multiple gas stations and fill up the tires to make sure there was enough air, which was fairly frightening but I didn’t think too much of this inconvenience. Things like this happen quite a bit with rental cars, and I never thought to make a big deal about it.
When I returned the car a couple days later I didn’t mention to them that the tires were faulty, which I wish I would have now. But the whole reason I thought to write this review was because of the statement the same employee said to me as I was leaving. When I asked about the receipt and if it was a direct charge to my work, she said quite loudly, «Yes it is a direct charge, right from my pocket and tax money. Just sayin.» I work for the state, and the state of CA has a contract with Enterprise. Not me personally, so why would you take it out on me? I was offended, not by the statement, (because everyone is entitled to their opinion) but as a customer who was just insulted by the establishment I gave business too. This rude service, combined with the lack of examination to the cars makes me rethink renting cars from them again. The state has a contract with multiple companies, so I might as well give the others a try first before I come back to this 64^th street location.

The only reason I didn’t give this place five stars is because their parking lot is kind of a nightmare. The spots are REALLY small, so if you don’t get anxiety just trying to park or back out, you have nerves of steel.
Other than that, the staff is friendly and prompt.

Just got my car back. What an awesome job Bodycraft did, and they vacuumed too. I have to say that all the services involved in getting my car back to it’s original beauty have been outstanding. LIberty Mutual (Sam Breniman), Bodycraft (Colin) and Enterprise Car Rental (Michael) all took the pressure off of a very stressfull situation and made it all effortless. Thank you so much! And believe me, I will be spreading the news about the excellent customer service from all of you!

The Most Reasonable Rates on the Road
SIT-​REP
I rent a lot of cars through my work. Since my training-​team travels all over the State of California to conduct trainings out of our 24 regional state offices, we have lots of opportunities to be driving ENTERPRISE rental vehicles.
THE SET-​UP
Since the State of California has it’s rental contract set-​up with Enterprise, it really is a hassle free process of renting cars when conducting state business. We usally make the reservations ONLINE ahead of time. but we could walk in without an appointment and get a rental service set-​up pretty fast as well.
An agent or agents that are dedicated to the State contract whisk us away pretty darn fast to take us to a selection of cars within the ECON or INTERMEDIATE (the one I always choose) class categories. Sometimes I’m not even at the Enterprise rental office 10 minutes.
LOCATIONS
Even though I use other locations in other parts of the state more, I am really quite partial to the location here at 65^th & Folsom since it’s just a hop and skip by light rail from both work and home. But as far as airports go, my favorite office is at the BURBANK (Bob Hope) Airport. They have relatively recently constructed a new car terminal, and even though it is considered OFF-​SITE from the Airport campus, it is still pretty dam close and their shuttle services always has a shuttle in the loop within a few minutes.
PRIVATE OPTION CONFUSION
I have a membership through the state, but it also does double duty as my personal membership as well, which can sometimes cause confusion: when I want to rent as a private party, the dam website always tries to default me to the business party side, which is more (since it presumes the state contract rate with all the attendant insurances and other fees). As a private party with my own insurance, I can get a cheaper basic rate which is what I want to get as a private party.
And though Enterprise usually has a less expensive daily rate than Alamo, Budget or Hertz (to name just a few other competitors), they don’t have a REWARDS program like the others. Sometimes I would rather pay just a few dollars more with Alamo or Budget since they will throw a Half RAPID REWARDS credit my way as well, and as often as I rent cars, this adds up pretty quick for me as a free SouthWest Airline’s Rapid Reward Round Trip.
THE LOWDOWN
If you want a good, inexpensive, no frills car rental, Enterprise will fit the bill!

This location is just not what it used to be. They have gone through a few managers in the last year, and as a result the service is not as consistent. They are still friendly, but not as accommodating and are often not able to provide the desired vehicle. Additionally, the tiny parking lot at this location makes it almost required that you use their pickup service — there is no place to leave your vehicle.

They make renting a car enjoyable. Super fast, super friendly service. It was cool. They pick you up so you are kinda stuck with them in the car, but the conversation was nice, not all awkward (there and back). They are all very nice, I will always rent from them.
Jesse, Ben and Tracy have GREAT customer service skills.