Easy Clean

Chris was sent to clean my carpets… he did an AMAZING job!!! We have two small dogs that have «accidents», carpet looks brand new and smells fresh!!! I am convinced, I won’t choose any other carpet cleaners. Scott was professional, friendly, explained every thing in detail and encouraged all my questions. Definately a 5 star experience!!! Thank you

I called around and got several estimates, Easy Clean was the best price and seemed to be a good fit for cleaning the carpet in a rental. The lady on the phone was nice enough and gave me a quote for 89.99 for the size of the house/​square footage (basic steam cleaning) which is is all I wanted. When they came out to do the cleaning the «tech» walked through the house and revised the estimate as he went… this is expected I suppose, trying to drum up more business, I get that. But when he came back with a $ 450 something price we couldn’t believe it. There was everything from «your living room is to big to be counted as one room» to saying all the carpet needed to be sanitized, and the stain removal solution used to clean spots and specific stains, (at an additional. 40 cents a square foot) applied to most of the carpet. This carpet is 2 years old and has some lite «traffic wear». The stain removal is supposed to be for just that, the stains. Not the whole thing. We told the guy thanks but no thanks and that we would have someone else do it. After some humming and haha-​ing, they said the would do it for 100.00 dollars (about right with the few stains they needed to remove). Perhaps the worst part is I called the company back to talk about the poor explanation from the «tech» on how the price could go from 89.99 to 450.00 and I was floored by the response from the same lady who I spoke to originally. After hearing my concerns she basically said that we were all mistaken and that «her tech» wouldn’t do that, she hung up on me. This is by far the worst experience I have had with a service company-​stay away!
Hey Scott B. you should be very concerned with the way customer feed back is handled.