Miller’s Carpet Care

Well, i didn’t lie about my review. Bottom line. i called your company and got the run around from your employees. Terrible customer service.

Doug Blanton from Millers Carpet Care has cleaned our carpets twice this year. He’s been a technician for 37 years. I live in a 1800 square foot rental with six rooms and an extra wide and long hallway and these carpets are white. They get plenty of traffic with lots of kids and dogs to bring on the dirt.
I was able to get my whole house professionally cleaned the next day I made my call and with in my budget of 200.00. Thank you once again Doug and Millers Carpet Care. I’m a happy customer.

Had 3 room and our living room done, and it looks AMAZING! Tim came and was super friendly and informative in carpet care since we had tons of pet stains in the carpet. Our carpet looks brand new and smells like an enchanted meadow of cleanliness!
Thanks Tim and Miller Carpet Care, you guys are awesome :)

This place is a joke! I called ³⁄₃₀ @ about 2pm set an appointment for ³⁄₃₁ between 11 – 2 the day arrives and No show I call and they said oh we scheduled you for ⁴⁄₁ by mistake so we will comp you and be by tomorrow to clean 4 rooms and hallway. So I give the old man the benefit of the doubt and say ok and agree for ⁴⁄₁ 11 – 2, he said closer to 11 because of the mess up. I have had to call 4 time and still no show from the cleaner… I have the owner calling me to speak with his rep who never showed, don’t you have a better way to communicate with your workers besides my phone! + I have heard every excuse, wrong date wrong time wrong address. Total BS I’m calling another company

This Miller Carpet Care is a joke! Had two rooms cleaned and they still look like dirt. They said on the phone they will move the sofas but they didn’t. I told the guy that the carpet still looks the same as before except it’s soaked with water. My total bills came out $ 54.95. I have to call another guy that my brother knew that has been doing a great job to re-​cleaned it. Such a waste of money. I should’ve take the before and after picture.

!!!
What was the point? I could’ve done it myself. The guy came over, said he couldn’t get out the stains. When he left, I got on my HANDS & KNEES and did it MYSELF! Such BS.
My carpet looks slightly less embarrassing, but I should’ve rented a Rug Doctor from Bel-​Air. I only hired them because I’m having a party Saturday and I was trying to reduce the amount of things I had to do. Lesson learned :/​
1 star for making my house smell good
1 star for the nice guy on the phone.

I have used Millers for many years and they always do a great job. I’ve found their prices to be competitive, their response time above average and — most importantly — my carpets are spanking clean when they finish. I only wish they had access to my past service records when I call to make an appointment. Providing my address, phone numbers, and last appt date each time is a bit old-​school but it’s a small inconvenience I suppose.

They cleaned my carpet couple months ago and I think they did a nice job but I could have probably done equally well with a rug doctor from raleys or safeway. The price was right considering its mostly labor. I dont have time to go and lug a machine for a day and return. This way they work around my schedule and worked out pretty good. I piad for the convience of course of having people over but its worth it.

The day before I had a company (Valley Carpet, see my other review) that gave me a window of 11am to 1pm to arrive, after a few phone calls and endless waiting they finally show up at 2pm — an hour late! Essentially 4 hours of waiting and they didn’t so much as have an apology and still wanted to charge me full price the not previously mentioned $ 7 destination fee. I told them to leave and panicked! Who could I get out on such short notice? (I had family coming to visit for Christmas) I was given Miller’s number by my Mother in Law and they were so sweet on the phone, had a cleaner to my house the next morning and the carpets look and feel great. Not to mention they showed up on time and the owner (sweetest old man ever) got on the phone the morning of to make sure I had a spicket they could hook up to out front, and before we got off the phone he personally thanked me for my business and told me to have a happy holiday. I appreciate that so much especially after the way the last cleaner I dealt with treated me. After much calling around and dealing with a few other carpet cleaning companies in Sacramento (another one I’ve dealt with broke my blinds and left them sitting disheveled on the floor!) I’d say your best bet is to go with Miller’s, hands down.

In 2006, while I was living in Los Angeles, this Sacramento-​based business accepted a stolen check from a bank account that I closed in 2003 at the latest. In fact, when one of Miller’s employees accepted the check, he or she noted a California ID number on the check that did not belong to me. Either that employee was an idiot or was working with whomever had his or her carpet cleaned to fraudulently pass the check. Regardless, I am still taking time out of my day to resolve the issues arising from this negligence and/​or fraud all these years later.