Dave’s Airport Shuttle & Taxi

I’ve used Dave’s several times over the past couple years to book cabs to/​from SMF. I’ve always used their online form and booked both drop off and pick up from the airport a few days before my departure. The drivers I’ve had are generally professional and always on time.
My most recent trip with them, however, was a little less than exceptional due to a miscommunication between the dispatcher and the driver. I was told that they monitor the flights so they know if the cab needs to be there earlier or later. In the past, the driver would leave a message on my phone letting me know that I should call them when I got my bags because they were waiting in the cellphone lot. Since I didn’t get that message, I called them to let them know my flight got in early and the dispatcher assured me the driver would be there soon. Turns out the driver thought he was picking me up to take me to the airport so he was heading to my place instead of the airport and was a little late. Had I not called, the driver would’ve been waiting at the wrong place.
Another issue I’ve had is getting confirmation of my reservation. When booking online, it says someone will contact you to confirm but I’ve always had to call them instead. I also appreciated when they’d give me a call the day before my trip to confirm the time with me and e-​mailed me a Google calendar invite, but I guess they aren’t doing that anymore. An e-​mail with the quoted rate would be nice too since the last driver seemed a little surprised when I informed him of the flat rate. Fortunately, I had a screenshot of that page.
Overall, I’ve been pleased with Dave’s Taxi Service but my more recent experiences have not been as great as they have been in the past. I’d still use them again because they are always on time in getting me to my early morning flights but I’d definitely be sure to call them to confirm pick up times and locations both after booking and the day before.

Don’t book if you have an early flight! Booked online the night before a flight, website says they will respond. Called about an hour later after no call or email to verify they had it… he verified the address and time. At 4:15am, the time of the scheduled pickup I called to ensure someone was coming and he said he remembered the call but «I don’t have it in there.» Cost booking online $ 38.40… we shall see if I get a refund. Cost of über or lyft= less than $ 20! They also show up on time… just another reason taxi companies will continue losing business to über and lyft. Über was less than 10 minutes away at 4:20 in the morning, just FYI.

Terrible service! I called on Dec. 1 and set a 4 PM pickup for the 2^nd. At 3:15 I received a call saying their dispatcher erred and that they could not service within Folsom. I had no time to make alternate arrangements and had to reschedule my appointment. They had all day to notify me that they couldn’t fulfill their commitment. Exercise caution if you are going to use this outfit.

We have been loyal customers of Dave’s Taxi Service since 2009 for airport transportation for our business colleagues when they come into town. We have always had great service, responsible and friendly drivers, and our board members really like the convenience and comfort of knowing that they can rely on Dave’s. Dave’s drivers are in contact via texting and voice messages so there is no confusion as to where the pickup will be at the airport. We pre-​arrange the service, but they are also very flexible with arriving earlier or later if our needs change. You can count on Dave’s!!!

I scheduled an early AM airport shuttle from downtown the day before my flight and was on my porch 20 minutes before the scheduled pickup time. After waiting till 10 minutes after the scheduled arrival, I called looking for an ETA. They put me on hold for 5 minutes to track down the driver, who told them that she was at my place and had called me 3 times. So either the driver was lying or the dispatcher was lying, but either way I got screwed.

I called them at 10pm tonight for a cab to fit 7 people. I asked 3 times to make sure we would get a van that fit everyone in 15 – 20 mins. The man I spoke to on the phone said yes, they had one taxi coming back from the airport and one on standby. So I happily requested a taxi. At 10:25 I called to check on the status of the cab and was told he would be there any minute. After about 3 mins a cab pulled up and when he asked me how many we had I told him 7. He said «oh you got the wrong cab» and told me it was a handicap van… then drove away.
I called the operator number back and told them and he said there was a mistake, but they didn’t try to correct it at all. We ended up waiting 30 minutes for a taxi we couldn’t even take.
Really disappointed, please try another company that has their dispatching in line and can get you what you need.

Dave was great! I had a very early flight from SMF and Dave got me there on time at an affordable rate. I made a last minute reservation the day before and the followup was prompt and straightforward — I’m so thankful Dave drives to such rural parts of Cali! Highly recommend for dependable, timely, and courteous service.

I took down my previous review and I’m sorry I did that, I’m not wrong for what I said, this company may it very personal when the RUDE owner or who ever call me at my place of employment to proceed to call me a FXXXXX BXXXX, Wow what kind of business people are they, to call me at work and cruse me out I wasn’t offended but what he call me, It just show me how little they think of their own company no pride in what they do. Seriously I just spoke the truth about there service, just asking for a receipt I’m sorry I was just doing my job and was polite about it, and he try to put me on blast for me speaking the truth.
Wow! Just look at all the bad reviews that are posted, and HIS responses, are always blaming the customer in every case. But never once did I read him saying I’m sorry, we will make this right or try to make our company better.

Jerrod was totally on time, very friendly and showed good driving skills.
Next time I need a ride, I will not only use Daves Taxi, but I’ll request Jerrod if I need a morning ride :-)
Thanks Jerrod!
*Sorry if I spelled your name wrong :-)

Needed a ride for my parents from sfo airport to Sacramento, called in the day before and Dave scheduled the pickup. He was right on time and even advised the time of travel as it was Rush hour traffic in SFO. Very reliable and I will definetly recommend Daves Airport shuttle and Taxi… Thank you Dave…

Great service, super friendly, punctual, and non smoking cars. Flat rate for airport. Seriously love these guys!

We have 5 people traveling to an international airport. We informed Daves taxi that we have 3 luggage pieces person, and to please be sure to bring a vehicle that can fit all luggage and personal. Unfortunately, they brought a minivan that could not fit all of our items and persons. We thought we would be in the clear with a roof rack they had mounted on their van, but the driver called his boss who wouldn’t allow us to use it. And long negotiations with the boss, he sent a new taxi just to hold the luggage, but was charging full price. Besides that oncogene inconvenience, they were early to our set time and hastily drove to the airport.

I’ve used these guys a few times, and always been happy with the service. They have been a little early and texted me to let me know they were here. Nice clean cabs and friendly drivers!

Flight was changed Delta had us stay at Residence Inn. They told us there was a shuttle, then that changed to them saying they are sending a cab. Daves cab was supposed to pick us up we waited for an hour. And nothing. Left stranded. Apparently it happens frequently from the people we talked to. Would not recommend.

I’ve been using Daves for the better part of 4 years now, taking advantage of their competitive Downtown to Sacramento Airport rates ($ 25). Probably used them 10 times. Usually not bad but twice now they have really sucked and it bums me out because I want to support businesses like this, but the latest situation has finally forced me to download Über and Lyft onto my iPhone.
Most recent sucky example. Needed a 5.30am ride to the airport to catch a flight. Called and booked the day before (12 hours before). 5.30am I find myself on my lonesome, standing on the street corner waiting, so I call them to discover that… «oh, your drivers sick and not coming in today». Okay, when can you have someone here? «10 minutes» A real 10 minutes or a 20 minutes and I miss my flight 10 minutes? «20 minutes». So I have to kick-​bollock-​scramble with the wife and kids to get me to the airport in time to make my flight, while Daves scrambled to get someone to cover. Too little too late, I’m sad to say.
Example #2: My wife and 9 month old are in the taxi, the driver is driving along the freeway speaking on his mobile phone. He hands the mobile phone to my wife in the back and asks her to write down an address (for his next ride) which he then types into his GPS while he’s still driving my wife and my 9 month old as passengers. We complained but it went without much response.
Ah. what can I say. Über… you suck with your sexist, arrogant CEO, but you got my business next time.

I used Dave’s Taxi service for the first time today, requesting a Crown Victoria because of the car’s spaciousness. I’m VERY glad I did…
My driver was Jared, who provided EXCELLENT and TIMELY and FRIENDLY service, and for this I am VERY grateful…
I cannot walk well, and Jared was kind enough to park the cab near my exit gate at my apartment complex, and to take the quickest route to my destination — a drive up bank atm — where he adjusted the car’s position to afford easy access from the rear seat.
When returning to my home, he was kind enough to again park the cab nearest the closest gate to my apartment, and to help me exit the cab, and to wait while I walked to my apartment — because of my difficulty walking, I fear falling, and he was kind enough to allow me to get to my apartment before driving off…
Again, I am PROFOUNDLY GRATEFUL for this — this was my first little venture out in about a month, after sustaining an injury to my knees, and just these little kindnesses were very very welcome…
This is an EXCELLENT service, which I shall use again and again, and I am thankful for being able to do so…

This is the only Taxi company I use. I have used them for past 5 years. I have had bad experiences with another well known company and was relieved when I met Dave himself and Angelo who I do not believe is with him anymore, lately a new gentlemen has been the main driver and he is also very kind and helpful.
All drivers are very friendly.

Our driver was Brian… extremely nice and friendly. Prompt, and had a clean taxi for us at the airport.
We got a flat rate when we called — the meter was about $ 40 more than the rate we were quoted, so we ended up saving a nice chunk of change (which allowed us to give Brian a well-​deserved extra tip.)
We recommend Dave’s with 5 stars!

On time, service is great and driver was very friendly.
The two reasons I subtracted two stars were;
1. It was the most expensive taxi I’ve ever taken, my fare was like $ 80 to go from Rancho Cordova to the Sacramento Airport. I just got back from Seattle and used a town car service that took me twice the distance for about half the price (and their vehicle was immaculate and very comfortable).
2. The vehicle was not well taken care of. It didn’t smell bad, but it also didn’t smell good. The seats were tore up and overall just not clean or comfortable. For as much as I ended up paying, I expect a lot more.
My driver was great, he got there on time and helped us with our luggage and was friendly with us the whole way down. I did mention that I found him them on Unilocal which got me a 10% discount, but I’ll stick to asking friends or family members for a ride to the airport.

Horrible. Called to get a cab, dispatcher said-«the driver is on his way, be there in 10 mins». 40 minutes sitting outside later nobody shows up. Called back another person answered the phone an said-«oh, we don’t have anybody available». When I mentioned that the lady who answered the phone before him said that the driver is on his way, he said that she told me that somebody would call me back. Helloooo?! She took my address and said 10 minutes, the driver is on his way. I could of called another company and not wasted my time sitting in front of the house waiting for a cab that would never show up. Never doing business with this company.
And no, I did not confuse you with somebody else as the comment states below. You were the first and only I called. I double checked the number to my phone record too, to double check.