Big O Tires

Bought a Groupon for oil change at this place. Took them a week to mail me the coupon and then when I called to schedule oil change, first available opening is over 5 weeks away! Worthless waste of time. Don’t bother messing with this business if your time is worth more than a coupon.

Groupon deal made this place super booked… I had to wait a month to get my oil change appointment, and the earliest was at 12pm. A week before my appointment, I found out I had an interview that would conflict with my appointment, so I called ahead of time to see if I reschedule. The guy set my expectations that if I came in early, he might be able to squeeze me in between appointments, so I got there at 930 that day. Even when it was busy, he guys were able to squeeze me in and get me out in an hour. Pretty chill waiting area, there’s wifi, coffee, tv, and you are in midtown if you wanna grab a bite to eat while you wait.

I go to this location as my office is downtown. These guys are very solid and dependable. They routinely tell me ‘no’ when I don’t really need something done. That gives me the confidence that when they say I do need a particular service — that I really do. They are consistent, reliable and punctual.

Lawrence was my hero yesterday. Honestly he should wear a cape. I was so freaked when I realized I had a huge nail in my tire after driving 2 hours from home on my own with my boys. I was so worried we’d be stranded or miss out on the train museum trip we had planned. Then I went to Big O and Lawrence whisked over us and fixed the tire in about 4 minutes and didn’t even charge me. Thanks Lawrence! My boys and I had a great day at the museum thanks to you and your crew.

Disappointed. I brought my car in cause the front drivers side was making a weird sound. They said it was the brakes. Fixed it.
A few weeks later the noise came back, they tightened up something and said that should do it.
Um wrong. Turns out it was the control arm and I could have been completely screwed and left stranded. A shop that actually knew what they were doing diagnosed the issue. I recommend Paul’s Automotive for repair issues.
This place is fine for tires or oil changes. That’s about it.

#1 If you have a Groupon, they won’t service you for over two weeks. Even when you walk in for your appointment to weeks later they still treat you like they don’t want anything to do with you because you’re getting a deal!
#2 — ask them for an oil change and tire rotation and they never rotated the tires.
#3 — I tell you when your oil changes done call you and should be about an hour, no call in three hours later it’s finally done.
#4 — when I did finally get my own oil change done, instead of putting 5 quarts in they put closer to six. My Audi specifically says do not overfill the oil. Not sure if they don’t know how to read a dipstick, or the guys working here are dipsticks! I’ve never paid to have my oil changed before, and this is why.
Advice — Cut your losses with the Groupon and go someplace else.

Danny is a super nice, and knowledgeable person. He has provided reliable information about our family cars. I never feel pressured to get additional service he might recommend. He is honest about the diagnostic and I trust his opinion. THANKS Danny!

This place is terrible, I went there to get a flat tire fixed and they told me it will be 45 minutes. After waiting for an hour and a half they told me they wouldn’t fix it and I needed to buy a new tire. Really? It takes an hour and a half to tell someone that their tire is not good?
Another time after an oil change they forgot to put the rubber gasket around the oil filter housing and the car started leaking oil. I went back and they said they couldn’t tell where the oil was leaking from.
They also refuse to rotate my tires cuz they were worn uneven. Well, that’s why I wanted them rotated.
If I could give zero stars I would.

I’ve gone here a few times for oil changes and such and haven’t been very impressed. Today’s experience warranted a review. I arranged an appointment and dropped off my car for an oil change, tire rotation, and alignment and was told to come back 2 hours later. When I arrived to pick up my car 2 hours later they said it wasn’t done. I asked how long it would be until it was done and they said 5 – 10 minuets. I thought, okay no big deal, but then proceeded to wait over 2 more additional hours for my car. I’ve never been anywhere where it takes 4 hours to complete such standard services. Awful customer service.

Haven’t purchased tires here yet, but they do all kinds of automotive work. Danny, who is the manager, I think, is very accommodating. Because I’m a woman, I often have difficulties with mechanics… now that I’m an old lady, it’s even worse. But Danny treated me politely. Also they do good work here. They are fast and accurate. Had my a/​c fixed. Not cheap, but less expensive than friends paid elsewhere for complete re-​do.

I’ve taken my cars here for over a decade and have always been pleased with the service they provide. Danny treats us like family, taking the time to explain the what and why of things they notice that they feel requires repair. They’re conveniently located and have a nice waiting area if you don’t feel like roaming around midtown while the work is being done.

I have to commend Danny for his knowledge and care when I brought in my 2000 Mercedes SL500 convertible. I just bought it 2 months ago and loved it, but there was a vibration at high speeds (and this is a car you WANT to drive at high speeds!). Well despite the healthy 60% tread left on the Michelin tires, which I assumed were fine, Danny showed me that they were 5 years old and not only hard and brittle, but cracking and suffering «separation», where the tire is failing internally and could go anytime. That made an impact one since I was driving at 120mph the day before!
Well, being a skeptic and a smart shopper, I got a second opinion (yep, Danny was right) and did some price shopping. Well my secret wholesale tire guy said he could get me replacement Michelin Pilot Sport A/​S for $ 200/​ea. Well the Big O website had them for $ 159/​ea! I always thought that chain stores like Big O were bound to be more expensive, but I was happily proved wrong.
Anyway, I got the tires, Danny made it a great experience, and I am now a fan. Thanks!

I recently bought a Groupon for services. It was a little inconvenient that I had to actually wait about a week for a services punch card in the mail, but it sucked when I called to make an appointment and had to wait three weeks for an oil change and tire rotation. When I arrived, I discovered I couldn’t do the rotation because the tread on my tires was too low, a point that took some questioning for someone to explain exactly why I couldn’t get them rotated. The person helping me didn’t even bother to tell me until I inquired about the appointment I set up. Then I also noticed on the receipt I am still being charged a bit, I believe for the oil disposal, which isn’t much, but I assumed that would be included in the service I already paid for. The worst, the oil change took close to three hours. My appointment was at one, I left close to 4. Maybe I’m a bit spoiled from my old car guy at a small shop called Child Auto Care in Springfield, OR. He was always so great about explaining the what/​why behind his services and my oil changed never took more than 30 minutes. That said, my experience with Big O Tires here so far has left much to be desired.

The store damaged my recently refinished factory alloy wheels through employee carelessness/​sloppiness, and when brought to their attention, decided it was appropriate to do nothing about it. I gave them an opportunity to make it right and they chose not to.
Last September, I paid $ 600 to have my factory alloy wheels refinished by a professional. The wheels had not been removed from the car since that time so I know no damage was done around the lug nuts. I did get curb rash on one wheel. Otherwise, the three remaining were still perfect.
On June 2, 2015, I had my oil changed and tires rotated at Big O. I noticed the damage a while later and called. When I spoke on the phone with Danny, the store manager, he said that they have expensive equipment to avoid damaging the wheels but to come in so they can look at it. When I got to the store, Danny was present but silent; Jared spoke with me, took pictures, said that some damage is natural with air tools — contradicting what Danny said — and that he didn’t think the owner would do anything but I would get a call back by the end of the week.
The call didn’t come. I sent a complaint via the Big O corporate website, which elicited an automatic «we take your feedback seriously» message, but no other response. Today I called corporate customer service who said they would contact Gary Ellis, the district manager. A couple of hours later I received a call from Jared who said he finally spoke with the owner, and that they wouldn’t do anything to make amends for the damage they caused.

I came in thinking I needed one tire, but really needed three… and alignment. Matt was working and he worked with me on my budget and got me exactly what I needed to be safe and not waste money. He was polite and courteous. I couldn’t be more satisfied. Great guys. Earned my business forever.

Bottom line –good customer service. Nice group of guys and professional. Always get my oil done here. I drive from rocklin.
Lawrence is great.

I’ve been buying tires for some 25 years. I’m a cheap s.o.b. too, but I’ll pay a pinch more for quality service, product, warranty & guarantee. I also regularly maintain my 1998 Dodge 2500 4×4. I also ride around with a full-​size spare and the tools to safely change tires roadside.
While visiting Sac, some 100 miles from home, I saw that I had a short screw stuck in my drivers side front. Normally I would forgo a plug unless it were a nail, and, true to form, I’d ridden the tread too low for Big O Tires (very understandably) to patch. I tend to wait until the punctured tire starts to leak noticeably before fixing the problem.
Returning home, I stopped at this downtown Big O to set the pressure for highway riding. After a talk with the technician attending to the tires, I asked for his recommendation of tire & configuration. I then spoke with the Man @ the front desk and was very impressed with his appreciation of my driving considerations and tire use habits. I was also amazed at the 3-​year coverage for 10-​ply Cooper tires. Not only that, I dropped in during the lunch hour without an appointment & an hour later I was out the door & on my way with a new set of four and an alignment for under $ 1,100U.S.
These guys are great.

I’ve had several problematic experiences at Big O and a couple at this location. Today’s experience is 1-​star worthy…
I pulled into the Downtown location just behind another car at 4:00 PM. There were several mechanics in the shop, but they didn’t seem to be working on anything as they were sending off the only car in the garage. Anyway, I followed the customer who parked in front of me into the lobby. He signed up for an oil change and tire rotation. They got the mileage and talked about the options and so on and so forth. About 6 minutes later, the clerk sent the customer on his way and said he would call when the car was ready. He then took the invoice out to the garage and returned and asked me how he could help me. I told l him I’d like to get an oil change. He apologized and told me that they take their last oil change at 4:00 and, being after 4:00, they couldn’t help me. He said he was really sorry.
The location closes at 5:00 – at least according to their sign and website. That last hour must be «special.» I’m sure the checkin guy at the counter was a hero to the not-​so-​busy mechanics in the garage. There were at least 3 of them… I wonder if the owner of this location supports this level of service. It doesn’t matter to me. I’m writing this from lobby of Jiffy Lube at 30^th and Capitol. They were more than happy to check me in at 4:15. Skip the hassle at Big O and drive up the road to Jiffy Lube. The customer service is far better.

I’ve been here twice in the past year for oil changes. The people here are super friendly and helpful. I am a female and haven’t been taken advantage of. But I also know enough about cars so I question anything someone presents to me as an issue with my vehicle. But they haven’t had any issues found when my oil change and just basic check up etc.
Maybe there are certain people that work there and will do that. But that is also the case anywhere…
Overall I give them four vs five stars because they only have one oil change bay so when I drop off my SUV I gotta high tail it on my lunch to pick up my truck which isn’t an issue but it only allows for so many oil changes per day at designated times. U can’t have a 2pm and drop your car off at 8 because they dont have the space to hold your vehicle until they service it.

For the past year and a half, Jared, Pat and the Big O crew have been servicing my Chevy Suburban. Although I was initially «lured in» by an oil change deal, I’ve been consistenly impressed with the high level of service provided by the staff at Big O Tires!
Today it was time to replace my set of cracked, worn tires. Jared made me a deal I couldn’t refuse and got me a rebate as well.
I do always check with a second shop if I get a recommendation for a maintenance or repair, especially if I get an explanation that’s vague or prefunctory … Car upkeep is, after all, both expensive and (sometimes) necessary.
Big O also has a clean, indoor waiting area with complimentary coffee and vending machines. The Wi-​Fi was down today so I used my iPhone hotspot.
If you need oil change, alignment, general mechanic service or a new set of tires, big O Tires will get it done, and they’ll do a professional job.