AT Appliances, Inc

Poorly educated receptionist. She was argumentative, condescending, and clearly unqualified to speak with the general public in this capacity.
I’ve been working through home warranty companies (like AHS) as a real estate professional for over 25 years, yet this woman insisted that she knows best.
Well, I canceled my order for a repair through AT Appliances and have it being sent elsewhere.
Pull it together AT… Your reviews say a lot about you.

Beware! Like other reviewers, if I could list zero stars I would.
This company was dispatched though our home warranty company to fix a refrigerator which was not cooling properly.
They diagnosed the problem but did not have the part.
They ordered the part from a supplier which had the part on back order. Finally they came to install the part and said they needed another. The next part again was ordered from a supplier where the part was back ordered. We had to step in ourselves and place orders for parts out of pocket just to get them in sooner. When that part came in they again said they needed another part. Also, while installing the second part they caused further damage to the refrigerator (smoke was coming out during the «repair»). They said they still weren’t sure what the problem was but requested another part.
Nearly 3 weeks, 4 visits, and they still couldn’t even properly diagnose the problem and left the refrigerator in worse condition than they found it. We are going with another company. Starting over after 3 weeks but it’s hard to imagine any company being more impotent than AT has been.
Stay away from this company!

Believe the negative reviews. We didn’t check Unilocal first and really paid for that mistake.
Yes…this company’s policy is to have two service visits. One to diagnose and the other to do the repairs. We were charged a full service call twice plus parts. Even though a second visit was not necessary as the part should have been already in the service truck. We explained to the dispatcher that our refrigerator was working perfectly except for the ice maker. So we gave Dispatch the make and model of our refrigerator so that Repair could at least be prepared. Nothing was on the service truck. So a simple change out of an ice maker required TWO service calls plus the cost of the ice maker.
Called them again for another simple dishwasher repair… same deal. Some of us learn the hard way I guess… anyway, never again… and I can’t recommend this company for repairs of any kind.

If I could give a 0 star, I would. They were to repair my dishwasher, through the home warranty company. After running a complete cycle, about 2 inches of water stays on the bottom, I have to hit the cancel drain cycle to get the water to drain out… they said there is nothing wrong. Do not use this company.

morons

Unfortunately my home warranty sent this company out. Arrived, diagnosed the problem and had to order the part. Of course on back order. 2 weeks later, installed the part but did not order the gasket for the new part. Now waiting on gasket that is on back order. Wife had to assist repairman twice with holding the wash tub so he could get to the part. If it is a 2 man job, send two men!!! Then repairman left hand grease all over the door and door casings and wall! Called the company to speak with the boss. Never got a call back, then followed up trying to get answer as to when the gasket would be in. Finally got call back and when asked why the boss didn’t call us back, we were told there was nothing they could do for us. Lousy customer service. Lousy repairman. The company claims professional and trained repairmen! Really, and you do not know that you have to order new gaskets for the new parts?
Just had second company come out after complaining to my home warranty that the washing machine is now banging around and sounds like a rocket is going to explode. New company came out, saw that that the belt was burned and freyed, the pully is bad and that the support hangers were broken and not replaced which was causing the tub to rock out of alignment. Plus the tech was dressed in a uniform, name bade, business card and had a marked repair vehicle. He also cleaned up before he left. What a concept!!!

The tech did not seem to know very much about refrigerators. Had very few tools and did not fix the problem. Hired someone else.

Poor customer service. I had to call multiple times to get any information. They did not communicate well and did not inform me when they received my part. They would not provide me with a copy of the service report.

I don’t mind being the first to post a review for AT.
I have a LG HE Front Load washer which was no longer draining.
I called on Friday morning 8÷23÷13 and they sent their Technician, Dmitry out the same day.
Dmitry was very professional, courteous, knowledgeable and fast!
He identified the problem, had the part in stock, repaired machine and tested.
The machine works like new again and without a doubt if I ever have appliance issues again, I will call AT Appliance Repair.
Thank you guys, again.