Poofy Organics

I am so happy to have this place locally. I first bought their sun block from my son doctors office then I found out how highly rated it is. I am a big fan of all baby products and the sunblock. The only thing I would pass on is the deodorant. I’ve tried the stick and the spray and was not happy with the smell and performance.
The eczema lotion is absolutely amazing.
The baby products smell and work great.

I ordered mascara from them on June 9 because I was looking for a chemical free product. Weeks later when I hadn’t received the mascara, I emailed them to check on it. Customer service said they were waiting on an ingredient so there would be a delay. I explained that we were moving from Denver to Austin on July 1 and gave them my new address to send the product. When I still hadn’t received it, I emailed again on July 13 to remind them of my new address.
Fast forward to last week when I finally get a shipping confirmation from them. I patiently wait for the mascara and when I check the tracking info, surprise — they mailed it to Denver!
There’s a lot to do when you’re moving across country with a baby, so the fact that I had to proactively reach out to them 3 different times about a mascara order is very annoying. But I would have overlooked my wasted time and having no product for nearly 2 months until I dealt with Alex.
Instead of an apology or offering a coupon off my next purchase to make up for the hassle of my first order with them, I get this email from Alex.
HI Robin,
I’m not sure why you find it so necessary to be so rude. You could have just said that and it could have been said nicely. I only hope that when you make a mistake someone treats you with the same respect as you have treated me. We will refund it when we receive it. Have a great day!
Alex
From: Robin Smith
Sent: Tuesday, July 28, 2015 9:22 AM
To: Help@Poofy
Subject: Re: Poofy Organics Order # 20 002 450
You did not send me the mascara. Check your tracking info. You mailed it to Denver and now it’s being returned to you.

My latest experience stopping in there: Unfortunately, Poofy has unnecessarily raised the prices of their products yet again. Poofy loses stars because their prices are exorbitant & it’s evident they are more concerned with their sales to Whole Foods rather than through the store. The store is always in a bit of disarray — boxes and things afoot as you try to shop.

A fan from CT! Love to support local business especially with honest and chemical free products!
Love love the almond body butter… Thicker than I thought which makes it great, and the jar will last a while. Smells amazing. Great ingredients.
The deodorant is also fabulous, so glad to find one that works and doesn’t have any aluminum. It smells great and I had no perspiration.
I hope to always order from them… Keep it up!

I have had mixed reviews about the store. Their products are very good like the toothpaste and body wash, but their customer service could be better. I went in there once asking about a bronzer for my niece, and the lady was not friendly when she asked you want it without answering my question on whether it would be a good bronzer for my niece. I was only asking a question to see if this is what my niece was looking for. My niece doesn’t come here that often anymore too because she received the same treatment from one sales associate at the store. They hire married women who are housewives but need something to do while the kids are at school. I believe the store could be better if the owner gave customer service and product training to its associates and employees when a customer has a question about a product. There are other organic stores near by, and Poofy doesn’t stand out.

I had a baby 4 months ago and I got the best gift, baby poofy organics supply!
Lotion, baby body butter, baby vapor rub, wash, and butt cream. All usda certified organic. I’m in California now but I still support the little company that I fell in love with while living in north jersey.
You pay more for quality, no doubt about it!

I tired there Jelly for my lips that were chapped… worked great!
I love that its not animal tested!

I love Poofy stuff! I use their patchouli deodorant and goddess body lotion. Very reasonably priced, especially since their products are organic and natural. I’ve only had positive experiences when I’ve gone to their store. One big plus is that they have samples of almost every product so you can try before you buy… and it’s family owned!

I have only bought online, so I cannot comment on the store and staff there. The website is a little painful to use, but once you get over that there is a nice array of natural and organic products. The lavender and yarrow laundry detergent pods are my absolute favorite! I like the non-​toxic non-​stinky nail polish remover too, but be warned, it does take longer to remove polish with this over the drugstore acetone polish remover, but I’ll take that any day over drying acetone.
Price increases are extreme, so be prepared if you get hooked on something. I recently stocked up on a few key items and noticed that the shipping has increased, and now they charge out of state sales tax online, at least in Illinois. They’ve also increased prices on most if not all products. I would expect that now and then, but when comparing past online receipts, some items appear to have gone up anywhere from $ 2-​$ 4 an item over the course of year!
I wonder if the not so friendly woman mentioned in the review prior to mine is the same woman I’ve corresponded with over the years. Very short in emails when you question anything about the products or make suggestions, and that’s bad if you sense that in email. Regardless, they make some nice products that I can’t live without, but I wish there was a store near me just so I could save on the exorbitant shipping fees.

Expensive. They don’t have the best selection of products either. My one friend loves their face soap, but for the price I will go elsewhere. The lady working there was not very friendly either…