Walgreens

The only reason I gave this Walgreen’s one star is because no stars was not an option. The employees in the pharmacy department are rude and incompetent. The CVS directly across he street is immeasurably better.

Slowest pharmacy ever. Next time I’ll just drive down to Mexico and get my prescriptions filled there to save time.

This is not only the worst Walgreens that I have ever been to. It is the worst store that I have ever been to period. If the Secretary of State and Social Security Administration had a child, then it would grow up to be this Walgreens. Don’t go if you don’t have 45 minutes to spare. It will take them this long for them to complete even the simplest task for you– such as picking up a finished prescription!

Great clean store with large variety but even more so GREAT customer service! I left my Iphone there and store manager named Brad literally went through security footage to see where i may have left it. Many thanks to him!

I have to say that all of the negative reviews posted here have been my experiences too. The pharmacy always seems understaffed or overwhelmed no matter what time you go. Wait times to pick up a prescription takes long no matter how many people are in line. It seems they don’t have a dedicated person for the drive thru so they wait on one person inside and then one in the drive thru even if the people inside the store were there first.
I also had a prescription filled at an incorrect dosages which meant and additional trip back to correct. I sent an email through their website complaining about the error only to have the pharmacy manager call me the next day and couldn’t understand why I was upset since it was fixed. Luckily I checked the dosage before giving me daughter the medicine.

This is seriously the worst pharmacy ever. I’ve had problems with them every time I’ve been here and it’s never ready when they say it will be. Normally they can’t fill the whole thing on the first try and will have to order the other half. They also always forget to use my insurance and I have to go through the process from the beginning. In particular there is an older Indian gentleman who is very cold and has the worst customer service. As I write this … I am waiting for a prescription that was supposed to be ready over an hour ago.

If you like lines and no customer service this place is for you. They kept me on hold for 45 min and then in line for another 30min. They never seem to have my scrips ready. In side the hipaa laws are in total violation because there is no privacy and they shout out your personal info to every one around. My deductible for my rash or what ever is none of anyone’s business. Not sure if there is another option out there but it’s worth looking in to.

This review is just for the pharmacy department. First the good: Walgreens has a low-​cost Prescription Savings Club which is awesome if you don’t have health insurance. However, this is, to my mind, the only reason why someone would go to this particular Walgreens over a different location or a CVS. The pharmacy seems to be chronically understaffed. Wait times are unpredictable. Sometimes it’s a quick in and out, sometimes you can be there for a good 15 – 20 minutes waiting in line to get a prescription that you know is ready for pick up. Also their drive-​thru has two lanes. They don’t seem to help cars in the order they arrived in, wtf? And if you call, you might be on hold for a while… The staff is friendly enough but that doesn’t make up for the poor service.

At Walgreens there is a lot of stuff so that is nice if something is priced a little to high you can get a free rewards card to gets discounts. When I went they helped me find what I was looking for in 60seconds.
If you ever need anything Walgreens is the ultimate pharmacy I think you would ever have to go to.
+plus They give out coupon books every month so you can save even more .
Don’t believe those bad reviews out of thousands of people who go there not all of them think its bad including me .
Maybe, just maybe you from all the people will like it or dare I say LOVE IT!

In a word, chaotic. The pharmacy lines are unbelievably long and slow, and the staff seems incapable of correctly filling a prescription. Recently waited two hours to get a prescription filled after they «lost» my insurance information that hadn’t changed in any way. That was the last straw– will never be back. There is always a line at every counter and the pharmacy employees suffer from serious incompetence. Next time I will use CVS.

Having used this pharmacy for years, I have to state that it was once efficient and friendly. Neither is true at this point. The staff members who knew what they were doing are no longer there, and this pharmacy suffers.
The wait in drive-​thru is ridiculous, but more concerning are the errors made by employees. Once being given a prescription (and our insurance charged for) which we’d specified discontinued was bad enough. (The employee just didn’t listen!) More troubling was a return visit during which we were given an empty bag which was supposed to have contained a pretty pricey drug. Got in line again and solved the problem, but this simply shouldn’t happen. Miss the previous staff and their concern and professionalism. Should note — we kissed this pharmacy goodby, and are using Walgreen’s at 12 and Greenfield. We might have to wait 2 days for newer non-​stock items, but we get what we need with excellent friendly service.

I give this Walgreens three stars based primarily on the pharmacy… and by that I mean THEY HAVE WHAT I NEED. I normally prefer the CVS across the street, but Walgreens has the prescription I need in the strength I need. Sadly, from there, it all goes downhill.
If you go inside, be prepared to wait in line. The pharmacy lines are the worst, but the photo counter and the main counter are right on up there. The sole exception is if you skulk innocently up and down the cosmetics aisle (men, pay attention here too!)…I have on more than one occasion been checked out by the cosmetics counter lady who approaches ME, regardless of how much stuff I have to buy. This alone gets a whole star (especially since the lady I always seem to run into is sweet as you can ask for!!!).
If you decide to go through the drive-​through for your prescription, just don’t go during peak hours (lunch-​hour and rush-​hour). There is usually ONE person working both lanes, and that slows it down considerably. The service is good, just SLOW.
My #1 complaint is a bit specific, so feel free to ignore if it doesn’t affect you. I subscribe to
, and let me assure you that it is a complete waste of time and money if you intend to add this particular location to your List. TGG does mention that deals vary by location, but this Walgreens only had the deals that (apparently) other WGs had about 20% of the time. If that. I’d compile a list and walk in all hopeful… only to walk back out twenty minutes later empty-​handed because NONE of the sales seemed to be in effect at this location. Oy.
My husband buys his cigarettes here, he says it’s the cheapest in the area. I don’t smoke, so I wouldn’t know. But it’s the sole reason for Walgreens to show up in our online banking on a regular basis.

what i do like is i got what i needed and got out… quick and friendly service with a smile
what i don’t like is at check out they are ALWAYS trying to sell u some darn candy bar and so heres a note to u Walgreens… if i didn’t want it before i got up to the counter then i don’t want it at the counter even if it does help this that and the other… no thank you

This location blows and so does the staff! Can you say «dumb and dumber» because that’s the service you get!!! If in michigan just use cvs way better service and you don’t have a idiot waiting on you!!!

Yeah, they have the things you usually find in any drugstore. BUT they never have enough cashiers available, there is always a wait at the photo counter and you can barely understand the employees. English is not their first language. Just sayin’.

Typical Walgreens… I’ve never had a bad experience in this store… my RX’s are always ready on time… I avoid the drive thru though– seems there is ALWAYS some tool with 87,232 questions/​complaints clogging up the lanes… it’s a lot quicker to just go in… and more entertaining watching the crabby customers come rolling up from inside! Plus I can hear all the funny stuff the pharmacist’s are saying about them!!! (One guy last week decided to forgo the buzzer and commence banging on the window and shouting!!! Wow! Can’t hear ya! But it was quite funny!)

dear walgreens,
i normally would’ve written a similar letter as the one previous, because normally after being called «sweetheart» for the 3^rd time by a stranger i normally curse the stranger out.
walgreens, i appreciated it this time.
mostly because i was way too delirous with fever and just wanted to get my prescription filled to be aware of what was going on around me. so when the old man nearly shoved me aside and i didn’t get pissed, much less notice, i did appreciate when you told him to wait and said to me «sit down sweetheart, we’ll fill this as fast as we can»
i also appreciate when the other pharmacist lady assured me it was almost filled «not much longer sweetheart»
and when a different lady ended the transaction with «feel better soon sweetheart»
it kind of made being raging sick in a walgreens pharmacy OK, for, like, a few minutes.
i DONT suggest the drive through or picking up prescriptions after work, you will wait a while. but i stick with walgreens wherever i am in the country and i can appreciate this location as a pretty good walgreens. the sweethearts do work when you are raging sick. and i mean RAGING sick. because normally i don’t take shit from old men.

Dear moderately attractive pharmacy intern of Middle Eastern descent,
I live in Detroit and my doctor gave me a prescription that is rather specific and for whatever reason extremely difficult to find. This Walgreens is the first drug store on Woodward coming from Detroit that has my prescription in the correct strength. That’s right, I went to 7 other pharmacies before this one. And now I loyally come to this one because I know you have it.
When I came in last week, you said 20 minutes. Which is what you normally say, and I browse around the store or space out until my name is called. But my name wasn’t called after 20 minutes this week, and I go up after 30 minutes to ask about my script…
And you are running around like a mad man, flirting with the soccer mom in the drive thru lane with her massive SUV and hair, talking on the phone to insurance for some other costumer… and what do you say to me?
«What’s your name, sweetheart?»
I gave you a funny look, because I’m not sure if you were trying to calm me down by calling me a pet name usually reserved for someone I am intimate with. But I saw you just called the soccer mom «honey» so I guess I shouldn’t be offended?
I stood there for 20 more minutes while you held my prescription in your hand and while you were talking to insurance.
I am clearly irritated. And so are the other 3 people waiting in line to just do a pick up. I’m not sure why you didn’t have your techs help you out at the counter instead of filling scripts at the drive thru line.
Eventually, you ring me up and you did the right thing, you apologized for my wait. «I’m sorry about the wait, hon.» I didn’t say a thing because honestly, I wanted to slap you for that cutesy crap.
From now on, I’m going through the drive-​thru. No more waiting around for an HOUR while you inefficiently deal with your staff. I appreciate a good attitude and a friendly face, but cut the «sweetheart» crap and trying to woo the female costumers.
Thank you,
Dea