Firestone Complete Auto Care

A+ service. Very friendly and helpful. Patched a tire for me a few weeks ago. Quick and not expensive. Today I went back because low tire light was on. Quick and friendly service –Vince put air in my tires. Problem solved! I will always go back there.

We own 4 vehicles. 2 trucks and 2 cars. All but 1 are outfitted with tires and alignments from Firestone. After going to the Royal Oak store on Jan 19, 2016 in the evening… They will never get another penny from me. Never. The woman working could not have been more rude, and less helpful. Luckily the discount tire down the street was more than happy to help and earn my business and money. I would avoid this place at all costs.

I purchased two new tires and indicated to the service tech that the right-​rear was leaking and needed to be one of the two replaced. This was clearly noted on the printed service slip/​invoice. I was told they would remove the leaking tire and the next most worn tire, then rotate the tires to place the new ones on the front for best results.
After waiting over three hours for the work to be done, (even though I had made an appt), my car was returned to me with the new tires on the front. However the next morning I noticed the right-​rear was low and found the old leaking tire was still in place! When I called to bring this to their attention and ask to have the problem rectified I was told that my old tires had already been disposed of so they can’t give me back one of my good tires to correct their mistake!
If I could rate less than one star, I would!

Flat tire repair on a Sunday is not much fun. Firestone made it easy. I went to the new Goodyear Auto Center on Woodward Ave in Royal Oak. They said the tire was a «tread level three» and they would not repair it… obvious bid to sell a new tire to an unwary customer. They will get one star as soon as they show up on Unilocal.Up the street to Firestone, in and out
in fifteen minutes, for the same price Goodyear quoted. Too bad for them. Firestone gets the gold ring today !

I had some tires mounted and they damaged two of the four wheels. The weights were put on poorly. It’s all cosmetic but they were new wheels that now look less as nice. I will now have to spend time talking to a manager trying to get what should have been an easy task (I’m not optimistic). I used to work in a tire shop long ago. It’s not difficult to do a good job. I would have rather done all the work myself.

I recently spent $ 730 to have an alternator and belts replaced at thus Firestone. I’ve had to bring it back twice now for squealing belts (a direct result of the work that was done). Today they tell me they can’t find a problem and the belt are on an automatic tensioner so they can’t tighten them. The alternator in fact is NOT on an auto tensioner. DO NOT USE THIS HACK JOB AUTO SHOP. THEIR TECHNICIANS ARE INCOMPETENT AND CUSTOMER SERVICE SUCKS
I WILL NOT BE RETURNING. I’LL GO TO BELLE TIRE INSTEAD!!!
Now later this same day my daughter took the car to the Firestone Complete Auto Care in Ann Arbor. They not only agreed with us that alternator is not on an automatic tensioner. They went ahead and replaced both belts and cleaned the pulleys. They also told her to come back in a week they will adjust the belt… all free of charge.

This week I had a leak in my front tire, had to drive 200 miles for work that day and filled it up twice at gas stations. I knew I needed to get it repaired and I’d have a short window that evening that I could drop the car off to be repaired while my husband picked me up and we headed to tee ball. I called another well known tire repair shop and was promptly told they had no available appointments and couldn’t help me. I called firestone and the very friendly individual who answered the phone said to bring it by and they would be sure to repair it before they went home. I dropped my car off at 5pm and despite the fact that they were very busy, they took my car and had it repaired by 7pm. I will be switching my loyalty to firestone!

Keeping a schedule is not something these guys do well. I called in, they said a half hour… I came in 45 minutes later, they said a half hour. I’ll go somewhere else next time.

Stephanie at Firestone was very helpful in scheduling an appointment for a leaky tire. I dropped off my car and they were able to repair the tire within 2 hours and did not charge me for the repair (leak from tire rim). The entire team was friendly and displayed great customer service.

I had my first experience with the Royal Oak Firestone this past weekend. Their customer service was fantastic. I had some unanticipated issues with removing my tires and I was kept informed every step of the process.
I would HIGHLY recommend this Firestone if you have any car issues or are simply in need of routine maintenance.

STAY AWAY! 6 Trips for a full brake job before it was finally acceptable, although the car never felt perfect from the time I let them touch it. Unfortunately, 4 months later the Ford dealer had to fix the mistakes made by this place for more money. Brutal customer service/​interaction, awful quality of work, one HUGe bad decision by me. Please avoid this place like the plague. Trying to give 0 stars.

I am a 50 something woman who simply MUST say great things about this place. Over the years, they’ve helped me with a variety of car issues. They’ve rotated tires, changed the oil, balanced the tires, replaced windshield wipers, etc. Each time I am treated really well AND they do great work (how unusual is that??)
I was headed to the upper peninsula of Michigan a few weeks ago and I thought, «Hmm. wondered when I last rotated my tires?» I headed into Firestone and asked, and they told me it was last Nov (when I was headed to DC). They suggested that I do it again (every 5 — 7000 miles). So I left my car and headed over to Starbucks on foot to have coffee with friends.
When I returned to pick up my car, there was no charge… NICE!!! When I said to the man, «Thank you! I promise to come back and have my oil changed!» He said, «I know, you are a good customer. It’s on us this time.»
So simple, and yet so hard for so many businesses to do… :-) So, I felt it was time to write a review that is more than overdue. Onward!

I was sent to this location from another local automotive repair shop as I had found a slow leak which turned out to be a nail in my tire that they could not repair due to the Firestone branding.
I was met very cordially by the front manager and even though he was assisting another customer he said he would be with me shortly.
Once I explained my leak and nail situation, I provided him my receipt of tire purchase from a different company located in Atlanta, GA as the tires were only two years old. Though he checked the system and it wasn’t one of their registered business partners, he obliged to still try and get the repair covered and try to fix it without the cost of a new one. I didn’t hold my breath because normally these things don’t work out that way, but imagine my surprise when he came back only 20 minutes later to say it was repaired and at no cost because they were able to patch the tire from the inside and it didn’t need the full replacement.
It was a tremendous customer service experience and definitely made me trust Firestone as a brand/​company and I know I can go back there for any additional tire needs I might have.

I called to ask how long an oil change would take, and the person at the other end said an hour. I then asked how much it would cost.
Without skipping a beat, the guy replied, «$ 430.22.»
I was so stunned, I didn’t know what to say. Did he hear the female voice on the other end of the line and figure that I was that stupid?
After about 10 seconds of silence, he said, «I’m KIDDING. I was KIDDING.»

People here are very honest. They try to help you without just try to make money. I got a tire alert from my car and thought I need to replace all of my tires. They helped me to check my car and told me the tires are just low on air and don’t need to buy tires. They helped me to pump the air to my tires for free as well. Excellent people!!!

This is my second oil change with the good folks and Firestone, and after two successful visits I felt compelled to write a review for them.
First, oil changes with this crazy synthetic oil my car requires tend to be super expensive everywhere. Calling around I found Firestone, which quoted me considerably less for the service. Enough to go out of my way to go there. They were so incredibly friendly on the phone, did not require an appointment, and had my oil in 24 hours after I called (they had to order it.)
It was truly a hassle free, reasonably priced experience, and I will certainly go there again for anything I need done to my car.