Royal Oak Heating & Cooling

After reading previous reviews, I realize I may have received a different level of service in comparison. I have not used them for any of their technician services, but when talking to the office workers I’ve received decent information and have been able to purchase the replacement parts I’ve needed.

Had this company in for the first and last time!!! Emergency on a zero degree day this past Sunday. Must say he came quickly but was the RUDEST repair man I have ever had in my home.
Simple repair that took 10 minutes to replace and the charge was $ 200!
Of course I expected a high value fee but this is extreme!!!
Along with this man’s attitude… so NOT necessary. If he hates his job so much he should retire. Didn’t even respond to a Happy New Year greeting… just a nasty man and heavy fee for ten minutes and simple part.

I had them install my furnace within the last 10 years. I haven’t had any issues with the furnace and have been quite happy with it.
Recently I called to get a furnace humidifier to replace the old one and they gave me a price of $ 500 for a $ 150 humidifier. They only use Aprilaire and not Bryant, despite being a Bryant installer. So $ 350 to install it.
I can’t complain about the work but they are the most expensive that I’ve found, not atypical of Royal Oak places in general.

I have to agree with the previous post. They charged a $ 75 service/​trip fee for work that took less than 15 minutes and the final cost was over $ 250! THEN 30 days later, the same issue occurred so we called them again. We asked if they could give us a discounted rate or waive the trip fee and they would not accommodate.
So, we called someone else and they came out to resolve the issue and we’ll be using the new company to replace our heating and cooling unit.
My understanding is, this place has had new owners over the last few years and their reputation is declining. Go with a referral. Let me know if you need one!

I am EXTREMELY dissatisfied with the services provided by Royal Oak Heating and Cooling.
I had the company out for a visit to look at my furnace, and I was assured by the technician that he had identified the problem and he quoted me, and he said the furnace has a lot of life left and I should get this fix. I paid roughly $ 400 for this visit. A couple weeks later, the same exact issue and noise began to occur again. I called to tell them about it, the representative on the phone said ok we’ll come out and fix it. Made no mention of any charge or anything, nor did the technician say anything about additional charges.
Later on, the company keeps sending bills in the mail and calls me. I informed them that they responded to the original claim and that I should not have to pay for them to re-​fix an issue. I ended up agreeing to make a partial payment. BEWARE: they tried to charge me another visit fee, for the same issue. If you have to come out twice to fix the same issue, should I have to pay the visit fee twice?
Now, again, the furnace is making the same noise and not blowing any heat. Keep in mind this is the SAME issue that I originally called about.
My opinion is that the technicians are not experienced and try to scam you by selling small fixes here and there, when in fact they know the furnace needs to be replaced in the first place, but why not milk these customers a few times first.
NOT RECOMMENDED!
There are other companies out there, I will have them come look at my furnace and I will post another update once I find out what the issue is. If another company is able to fix it and identify the problem, then it clearly establishes that this company is out to scam. I know the economy is rough for businesses, but this does not give the right to scam the people.
Buyer beware, do your research first. Just a heads up.