Fusion Salon

It was a two star facial but I took away another star because as I was leaving neither the aesthetician or receptionist did not bother to tell me that I had black remnants of the face mask all over my face. When I walked back into the salon they seemed shocked that I would want a towel to wipe off my face.
Not worth the money.

I purchased a Living Social voucher for laser hair removal here, and ended up being convinced to change to a full body laser. I have had laser hair removal in the past with decent results, so I was looking forward to this. I had 7 treatments with little to no hair reduction whatsoever…5−10% reduction at best. I was still giving them the benefit of the doubt until I had a bad experience with the owner. They called me to reschedule because the tech had a conflict. So, it happened that I didn’t put the appointment in my calendar because of the last minute nature that they rescheduled me (still totally my fault), but I didn’t worry because they always called the day before to confirm… however I was extremely ill the day they called, and ended up missing my appointment. When I realized, I called immediately to apologize and reschedule, but the owner basically accused me of making up a story. This was extremely insulting to me, as I pride myself on my integrity. I had already agreed to forfeit the appointment I missed and she was still so rude and unprofessional. I would recommend going elsewhere for a more professional environment with hopefully more effective equipment.

I went here because I had a groupon for a facial and a massage. It was totally worth it. I didn’t like that I could hear the chatter of others getting their hair done but they had the music up really load in the room so it did drowned out a lot of it. Once I could tune out the other radio and people it was fine.
I had crystal do both for me. She was excellent. Took her time and did a excellent job. She went to school at Aveda and it totally shows. She knows exactly what she is talking about and gave me a great facial. I will def be back! I have not tried the hair salon part but they were busy when I was there. Also from the sound of it they do not do nails anymore.
I actually ended up buying 3 gift certificates for others because I was so impressed with Crystal.

I went to Fusion because I’m new to the area and purchased their Group On for a Highlight and a Cut. The girl who did my hair (Amber), did a great job, and it was only her first week at the salon. Just beware that if you buy a Group On, they will charge you at least $ 20 more if your hair is long. Not something I was prepared for, nor does it state the extra charge on their Group On.
Overall, it wasn’t the best salon out there, but I’ll give it 3 stars because Amber did a nice job on my difficult, curly hair.

I don’t believe they understand the price of advertising. I just moved to the area and was looking for a salon. I saw the deal on groupon and decided to try them out for a haircut and highlights. It seemed like a pretty great deal for $ 49. Unfortunately, if you want anything but bright blonde highlights, they charge you an extra $ 50 (this was not at all in the fine print of the groupon)
The stylist was nice. I’d rate my haircut an 8 and the highlights a 3. The $ 50 toner just dulled my blonde highlights. (I asked for caramel) and I see a line across my head of where the foil was I’d ask for it to be corrected but am afraid of the cost.
Groupon is an advertising service. This cost money. If they didn’t want to do this, they shouldn’t put their business on groupon. Advertising isn’t free. Luckily, reviews on Unilocal are.
I’m updating to take off another star. For the $ 50 I shelled out for the toner, I have bright blonde highlights. So much for caramel colored.

I came across this salon thanks to groupon and I would recommend the service, although the price is a little too much for my liking (without a groupon). The Staff is very friendly and informative. There are many hair products once you walk in, and a nice area to wait and lounge around.

Found the salon via Unilocal and I am beyond happy with the find. From my warm welcome through my departure I had a fantastic experience. My facial was done by a Crystal who was amazing. It has been three days and my skin looks fabulous. I have already called and rebooked.
I have had terrible experiences at other places in town so this was a refreshing change.
1000% recommend

I have only positive things to say about this salon. I went here with a laser hair removal Groupon and was extremely hesitant because I had had such a negative experience at Progressive Laser Hair Removal (in Birmingham). Sometimes if you have a Groupon you do not receive good service but this was not the case at all at Fusion.
Everyone was extremely pleasant and professional and I never felt uncomfortable. There was never any uncomfortable solicitation for tips (which happened at Progressive) and I truly felt like Penny just wanted to make sure I was happy with the results.
Also, I found scheduling to be quite convenient. While I wasn’t able to make a weekend appointment, they were pretty flexible in getting night hours in. The one time they did have to cancel my appointment because their machine broke (and they got a new one) they were very accommodating to my schedule.
Overall, sometimes low prices come with bad service and this wasn’t the case at all. I would go back for other service.

I go to this place for laser hair removal. Although sometimes it’s tough to get an appointment (Along with the rest of the planet, I need a Saturday appointment), the staff is friendly and the service is good.

Purchased a Groupon for laser hair removal, apparently I should have looked at the reviews before I did, my bad. The first two sessions I had I did not have a problem with. The third session I had booked 6 weeks in advance. The receptionist called me the day of and asked if I could come in early. I said ok, I will come in half hour earlier. Got there on time. Proceeded to wait for the woman to do my treatment, as I hear her say «she’s going to have to wait.».While I watch her do another ladies hair. .In the meantime, the receptionist asked me to fill out a form that states I would not be late to appointments and I have to cancel 24 hours in advance. She said alot of people were not showing up and this was there new procedure. Fine. IM ok with that. But then as the clock went on the 20 minute mark of me waiting, I finally mentioned that my time was just as valuable as theres and reminded her that she called me to come in a half an hour early. She stated back to me” well we were doing you a favor” I said” how, I rearranged my schedule to get here early.” Finally the women who was doing my session, in a huff, brings me back to the room where the laser is and proceeds to yell at me like I am her child, condecending, rude, and just nasty. I mention to her that it is not my fault that she is running way behind. At this point I am not sure I even want the treatment, but stayed since it was my time and money. She slapped gel on my face and did a quick 10 second job. I am in shock by the lack of customer service and non empathy. No I am so sorry to keep you waiting, nothing but an arguement and ignorance in her, trying to blame me for her problem. I have never been treated so rudely in my life. I did call back to speak to a manger and she answered and continued to yell at me and then told me I must be having a bad day and hung up! I have no idea how this place does any business if this lady is there. I am in customer service as well and I would be fired for behavior like that. Bottom line. DONT WASTE YOUR TIME. LITERALLY.

I’m in the minority giving 4 stars, but I have a mixed review. Fusion uses the Syneron IPL for their laser hair removal. Honestly, I find that a LightSheer Diode laser works best for my skin. I’ve done laser at 4 different places, so I’m pretty used to the different types. IPL will require more sessions, whereas a diode laser has a more concentrated wavelength, requiring less appointments.
Personally, I like when laser hair removal hurts. It’s supposed to! Although I loved that the laser was virtually painless on my legs, it didn’t work as well as I would have hoped. Yes, my hair growth has drastically reduced, but it is not gone. I will probably be getting laser hair removal — an expensive indulgence– once more on my full legs so that I can see less growth. The IPL is less expensive, but I think the next Groupon should be more geared toward 6 – 10 appointments. That way, I think more customers would be satisfied with the IPL.
Penny did my laser treatments as well as my hair. I recently colored my hair at home, using some cheapo beauty supply semi-​permanent in purple. When I would come in for my laser appointments, Penny and I would talk about what we could do with my hair. Honestly, I just had to wait until I could afford it. (hence why I was doing it at home in the first place!) I agreed to come in for color, and we did my last laser session while my color was setting. I can honestly say that I’ve never had a better color. My user picture is one that I took when I got into my car after my appointment. Penny mixed both a purple and a pink to achieve and incredibly vibrant color. I get compliments on a daily basis. I work in a mall so I see a ton of people all of the time! People are amazed at the color and how bright and shiny it is. After years of having crazy colors on my head, I can say that this is BY FAR the best I’ve had. I like being a head-​turner and I cannot say how happy I am with this. Penny is definitely the person to see if you’re looking for a crazy color like me.
So overall, I’m pleased. Although not everything was perfect, I enjoyed the service. I’m a very candid person and I like when people feel comfortable talking to me about their lives. Penny and I hit it off and we had some good conversations. I learned a lot about her and even told her about myself. That’s what happens when you spend enough time with someone. I’m the type of person to make small talk no matter what so it was nice to see that someone else did, too. I can see how that can turn someone off and give them a vibe they’re not used to, but I wasn’t personally offended.

I have been having laser hair removal sessions at the salon and it’s been working great! I am really happy with the results. They are really nice and have awesome deals. I recommend their service!

I purchased a Groupon for laser hair removal and have been really happy with the results! Penny is always very friendly and talkative. I have had no problems getting in at the times I need, which is hard around my school schedule. The laser treatments themselves have been very comfortable and definitely effective after the first two visits! Definitely recommend!

The only reason i am giving this 3 stars is because of my hairstylist Macia! I loved the cut and how she styled it. I came here with a Groupon for a Haircut, deep conditioning, eye brow wax, manicure and parafin wax treatment. My hair was great but the manicure was terrible. They told me they did not have the wax, but said they would use an oil instead — which was only cuticle oil — NOT THE SAME! The manicure was terrible and my nails are already chipping. I would go there to get my hair done, but never again would i come back to get my nails done. I am not even sure the person doing my nails was even licensed or capable to do nails. It was not worth my time.

I would have given this salon five stars if not for the lousy manicure job I got! I was scheduled originally on a Thursday to have a haircut, deep conditioning treatment, manicure with paraffin, and eyebrow waxing. They gave me a call on a Wednesday to tell me that their manicurist just walked out on them so I was rescheduled the following Saturday which was fine. The problem was they didn’t give me a paraffin wax treatment with my manicure because their machine is apparently not ready because they didn’t know I was supposed to have it and they didn’t prepare the wax. Secondly, the girl who did my manicure looked like she wasn’t used to doing it– her hands were shaking the whole time, she did a lousy job putting my polish on. I could have done a better job at home! Anyway, the 3 stars is for Marcia, though, the girl who gave me a haircut. I love the cut and style!
All in all — if you want a good haircut go to Fusion, if you want a good manicure job DON’T even think about Fusion!

Great salon I bought the vela shape groupon and the laser is fixed and works even better than before I dont live in Detroit but am here every couple weeks to visit my mom who had a stroke. There r no deals this good in st Louis
Also got a great Manicure shellac and pedi which were great
I think the staff is great they called as soon as the vela was fixed and got me right in.
Plus did an extra area for my trouble.

It is very unfortunate that I had to write this review because I reeeeealy wanted to get my Velashape done for Vegas. I had purchased a groupon back in february for six Velashape treatments for only $ 169. The price was right and I really like Velashape. It has worked wonders for my body in the past. Anyways, once I had caled to schedule the appointment, they told me that the machine was broken. That was five weeks ago. The receptionist also told me that someone will call me when it is fixed. Since my trip is only weeks away, I decided that this place was not for me. Fusion has very poor customer service and crappy machines. They should have rushed to get this machine fixed. Instead, they chose to miss out on my groupon and the future money that I would have spent. Oh well… on to the next one!

I love this salon, I was referred by a close friend who always has great hair.
I am in my 40’s and have been coloring my hair for almost 20 years. Since coming to Penny, my hair is in great condition and the perfect shade for my coloring.
I have been going for about 6 months, I have always got in when I wanted and never had to wait. The staff is very friendly and it is a comfortable and clean atmosphere.
I previously had gone to a popular downtown Royal Oak salon, but found the prices and the difficulty getting an appointment too much to deal with.
I highly recommend this salon.

First off, I really don’t enjoy the process of getting a manicure, but I do it once in a while as I believe the pay off is worth the time spent in the chair.
The pros: It’s close to where I live. The décor, although not my style, is not bad and pretty well kept up. Everyone was nice. The nail tech took her time and was thorough. The place seems clean.
The cons: There is one nail station smack dab in the middle of the salon. The salon was both busy and not busy while I was there. Through it all the stylists were talking about inappropriate things such as lap dances, getting wasted, speculating on who is gay… I’m no prude, but I don’t need to hear idle chatter like this when I’m getting a manicure. The stylists were also eating at their stations while they had no clients. Totally unprofessional. One stylist even walked away from a client while she was cutting her hair, to call her husband. The over-​all vibe of the staff was trashy. The manicure took 1 hr and 10 minutes. Just a tad too long. The end result i’d give a 6 out of 10. I probably could have done near the same job at home in 20 minutes. And it is something I’m not good at, at all.
I would not return to this salon to get my nails done or my hair done for that matter.

I very much wanted to like this place. The young girl doing my eyebrows burnt part of my face near my cheekbone, right before my trip to see the in-​laws. A burn at any time is a no-​go, but this was disastrous. The price after the burn was even more painful, though at least not visible on my face for 2 weeks. I would suggest NOT going here if you’d prefer not to pay money to have your epidermis removed.